BSOD seems browsing related


  1. Posts : 6
    Windows 7 Professional 64bit
       #1

    BSOD seems browsing related


    Hi,
    Plagued by many of these for a long time now, but happening more often in the last week. Seems to happen most often when launching a Chrome or opening a web page. Ran memtest86+ overnight, no errors. Removed AVG. Still happening. Any advice appreciated.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

    • Double click to open it.
    • Click this button only:
    • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

    The Issue is the DNE driver, caused by either Critix or SonicWall or Any VPN Client.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 19, {20, fffffa800295da30, fffffa800295db10, 40e0004}
    
    *** WARNING: Unable to verify timestamp for dnelwf64.sys
    *** ERROR: Module load completed but symbols could not be loaded for dnelwf64.sys
    Probably caused by : dnelwf64.sys ( dnelwf64+6283 )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_HEADER (19)
    The pool is already corrupt at the time of the current request.
    This may or may not be due to the caller.
    The internal pool links must be walked to figure out a possible cause of
    the problem, and then special pool applied to the suspect tags or the driver
    verifier to a suspect driver.
    Arguments:
    Arg1: 0000000000000020, a pool block header size is corrupt.
    Arg2: fffffa800295da30, The pool entry we were looking for within the page.
    Arg3: fffffa800295db10, The next pool entry.
    Arg4: 00000000040e0004, (reserved)
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x19_20
    
    POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ead100
    GetUlongFromAddress: unable to read from fffff80002ead1c0
     fffffa800295da30 Nonpaged pool
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  chrome.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002da8cae to fffff80002c75bc0
    
    STACK_TEXT:  
    fffff880`09d640a8 fffff800`02da8cae : 00000000`00000019 00000000`00000020 fffffa80`0295da30 fffffa80`0295db10 : nt!KeBugCheckEx
    fffff880`09d640b0 fffff880`01408ce2 : fffffa80`04115b50 fffffa80`038bb020 fffffa80`00454e44 00000000`00000000 : nt!ExDeferredFreePool+0x12da
    fffff880`09d64160 fffff880`03b48283 : fffffa80`026b2c10 fffffa80`0395b220 ffffffff`ffffffff 00000000`00000000 : ndis!NdisFreeNetBuffer+0xf2
    fffff880`09d64190 fffffa80`026b2c10 : fffffa80`0395b220 ffffffff`ffffffff 00000000`00000000 fffffa80`0299e170 : dnelwf64+0x6283
    fffff880`09d64198 fffffa80`0395b220 : ffffffff`ffffffff 00000000`00000000 fffffa80`0299e170 fffff880`03b464e8 : 0xfffffa80`026b2c10
    fffff880`09d641a0 ffffffff`ffffffff : 00000000`00000000 fffffa80`0299e170 fffff880`03b464e8 fffffa80`026b2c10 : 0xfffffa80`0395b220
    fffff880`09d641a8 00000000`00000000 : fffffa80`0299e170 fffff880`03b464e8 fffffa80`026b2c10 00000000`00000000 : 0xffffffff`ffffffff
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    dnelwf64+6283
    fffff880`03b48283 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  dnelwf64+6283
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dnelwf64
    
    IMAGE_NAME:  dnelwf64.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e31037c
    
    FAILURE_BUCKET_ID:  X64_0x19_20_dnelwf64+6283
    
    BUCKET_ID:  X64_0x19_20_dnelwf64+6283
    
    Followup: MachineOwner
    ---------
    
    1: kd> lmvm dnelwf64
    start             end                 module name
    fffff880`03b42000 fffff880`03b67000   dnelwf64 T (no symbols)           
        Loaded symbol image file: dnelwf64.sys
        Image path: dnelwf64.sys
        Image name: dnelwf64.sys
        Timestamp:        Thu Jul 28 12:06:44 2011 (4E31037C)
        CheckSum:         00027709
        ImageSize:        00025000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Try to update the related program at first.
      My Computer


  3. Posts : 6
    Windows 7 Professional 64bit
    Thread Starter
       #3

    Thanks for your advice. I've now removed Daemon Tools.

    SonicWall is already up to date. And yes the last couple of crashes indicate the dne driver, but ones right before that are all different...ntkrnlmp.exe, win32k.sys, memory_corruption, pool_corruption...etc.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    All the different BSODs are indicating to the DNE driver somehow. It is causing real issue for networking in your system. If you know the source, and the program is up-to-date, then you need to uninstall the program using that driver.
      My Computer


  5. Posts : 6
    Windows 7 Professional 64bit
    Thread Starter
       #5

    OK, i've emailed Citrix support and sent them the same zip file with the minidumps etc. Hopefully they can help.

    Thanks for your time and brains.
      My Computer


  6. Posts : 6
    Windows 7 Professional 64bit
    Thread Starter
       #6

    Update...

    BSOD's stopped for a little while after removing Daemon Tools, but have started becoming more frequent again. Can you see from the attached files if it is still the same issue?
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    You havent done anything with the VPN cliant. So the situation should should not be expected to change.
    Code:
    fffff880`03b88000 fffff880`03bad000   dnelwf64   (deferred)             
        Image path: dnelwf64.sys
        Image name: dnelwf64.sys
        Timestamp:        Thu Jul 28 12:06:44 2011 (4E31037C)
        CheckSum:         00027709
        ImageSize:        00025000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  8. Posts : 6
    Windows 7 Professional 64bit
    Thread Starter
       #8

    Thanks, I was thinking it was maybe something conflicting between Daemon and the DNE.

    I've found a newer version of the standalone DNE driver than the one currently included with the client. If that doens't help I'll remove it completely.
      My Computer


 

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