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Windows 7: BSOD seems browsing related

02 Nov 2013   #1
BarrieCE

Windows 7 Professional 64bit
 
 
BSOD seems browsing related

Hi,
Plagued by many of these for a long time now, but happening more often in the last week. Seems to happen most often when launching a Chrome or opening a web page. Ran memtest86+ overnight, no errors. Removed AVG. Still happening. Any advice appreciated.


My System SpecsSystem Spec
.

03 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :
  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.
The Issue is the DNE driver, caused by either Critix or SonicWall or Any VPN Client.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800295da30, fffffa800295db10, 40e0004}

*** WARNING: Unable to verify timestamp for dnelwf64.sys
*** ERROR: Module load completed but symbols could not be loaded for dnelwf64.sys
Probably caused by : dnelwf64.sys ( dnelwf64+6283 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa800295da30, The pool entry we were looking for within the page.
Arg3: fffffa800295db10, The next pool entry.
Arg4: 00000000040e0004, (reserved)

Debugging Details:
------------------


BUGCHECK_STR:  0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ead100
GetUlongFromAddress: unable to read from fffff80002ead1c0
 fffffa800295da30 Nonpaged pool

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002da8cae to fffff80002c75bc0

STACK_TEXT:  
fffff880`09d640a8 fffff800`02da8cae : 00000000`00000019 00000000`00000020 fffffa80`0295da30 fffffa80`0295db10 : nt!KeBugCheckEx
fffff880`09d640b0 fffff880`01408ce2 : fffffa80`04115b50 fffffa80`038bb020 fffffa80`00454e44 00000000`00000000 : nt!ExDeferredFreePool+0x12da
fffff880`09d64160 fffff880`03b48283 : fffffa80`026b2c10 fffffa80`0395b220 ffffffff`ffffffff 00000000`00000000 : ndis!NdisFreeNetBuffer+0xf2
fffff880`09d64190 fffffa80`026b2c10 : fffffa80`0395b220 ffffffff`ffffffff 00000000`00000000 fffffa80`0299e170 : dnelwf64+0x6283
fffff880`09d64198 fffffa80`0395b220 : ffffffff`ffffffff 00000000`00000000 fffffa80`0299e170 fffff880`03b464e8 : 0xfffffa80`026b2c10
fffff880`09d641a0 ffffffff`ffffffff : 00000000`00000000 fffffa80`0299e170 fffff880`03b464e8 fffffa80`026b2c10 : 0xfffffa80`0395b220
fffff880`09d641a8 00000000`00000000 : fffffa80`0299e170 fffff880`03b464e8 fffffa80`026b2c10 00000000`00000000 : 0xffffffff`ffffffff


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dnelwf64+6283
fffff880`03b48283 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  dnelwf64+6283

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dnelwf64

IMAGE_NAME:  dnelwf64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4e31037c

FAILURE_BUCKET_ID:  X64_0x19_20_dnelwf64+6283

BUCKET_ID:  X64_0x19_20_dnelwf64+6283

Followup: MachineOwner
---------

1: kd> lmvm dnelwf64
start             end                 module name
fffff880`03b42000 fffff880`03b67000   dnelwf64 T (no symbols)           
    Loaded symbol image file: dnelwf64.sys
    Image path: dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Thu Jul 28 12:06:44 2011 (4E31037C)
    CheckSum:         00027709
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to update the related program at first.
My System SpecsSystem Spec
03 Nov 2013   #3
BarrieCE

Windows 7 Professional 64bit
 
 

Thanks for your advice. I've now removed Daemon Tools.

SonicWall is already up to date. And yes the last couple of crashes indicate the dne driver, but ones right before that are all different...ntkrnlmp.exe, win32k.sys, memory_corruption, pool_corruption...etc.
My System SpecsSystem Spec
.


03 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

All the different BSODs are indicating to the DNE driver somehow. It is causing real issue for networking in your system. If you know the source, and the program is up-to-date, then you need to uninstall the program using that driver.
My System SpecsSystem Spec
03 Nov 2013   #5
BarrieCE

Windows 7 Professional 64bit
 
 

OK, i've emailed Citrix support and sent them the same zip file with the minidumps etc. Hopefully they can help.

Thanks for your time and brains.
My System SpecsSystem Spec
21 Feb 2014   #6
BarrieCE

Windows 7 Professional 64bit
 
 

Update...

BSOD's stopped for a little while after removing Daemon Tools, but have started becoming more frequent again. Can you see from the attached files if it is still the same issue?
My System SpecsSystem Spec
22 Feb 2014   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You havent done anything with the VPN cliant. So the situation should should not be expected to change.
Code:
fffff880`03b88000 fffff880`03bad000   dnelwf64   (deferred)             
    Image path: dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Thu Jul 28 12:06:44 2011 (4E31037C)
    CheckSum:         00027709
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
22 Feb 2014   #8
BarrieCE

Windows 7 Professional 64bit
 
 

Thanks, I was thinking it was maybe something conflicting between Daemon and the DNE.

I've found a newer version of the standalone DNE driver than the one currently included with the client. If that doens't help I'll remove it completely.
My System SpecsSystem Spec
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 BSOD seems browsing related




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