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Windows 7: BSOD random crashes


02 Nov 2013   #1

Windows 7 Ultimate x64
 
 
BSOD random crashes

i need help with BSOD. Im currenty trying to fix my friends laptop. The laptop is a toshiba Satellite m505-s4940 with windows 7 ultimate 64 bit. Please let me know what other information you need




Attached Files
File Type: zip SF_02-11-2013.zip (376.9 KB, 2 views)
My System SpecsSystem Spec
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03 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

A fairly more than 3 years old laptop and never got a clean install?

BSOD is caused by Toshiba Junk Bloatware which is hampering the disc performance.
Code:
fffff880`02f1b7c8  fffff880`0148e38dUnable to load image \SystemRoot\system32\DRIVERS\thpdrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for thpdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for thpdrv.sys
 thpdrv+0x338d
I'd recommend you to Clean Up Factory Bloatware, with a special reference to Point #13
Quote:
13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.
My System SpecsSystem Spec
03 Nov 2013   #3

Windows 7 Ultimate x64
 
 

okay the deal is i already did a clean install of windows. going to see the other suggestion you added
My System SpecsSystem Spec
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 BSOD random crashes




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