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Windows 7: BSOD playing any game, error 0x00000116 (dxgkrnl.sys)

04 Nov 2013   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You need to apply new thermal paste to the CPU. It is overheating.



As it is a laptop, and you may not be able to do it yourself, get the job done by someone who can do it.


My System SpecsSystem Spec
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04 Nov 2013   #12
LorDisturbia

Windows 7 Professional x64
 
 

I'll do it as soon as I get back home. However I'm not that confident it will fix the problem.

Can you give me some ranges of acceptable temperature for my specific hardware components?
Thank you
My System SpecsSystem Spec
04 Nov 2013   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Temperatures varies ... you may accept the +5 degrees more than home temperature is normal.
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04 Nov 2013   #14
LorDisturbia

Windows 7 Professional x64
 
 

I'll upload a last screenshot before trying to apply termal paste and to remove dust from fans/case. These are temperatures after 10 minutes of video rendering. I'm starting to think it may be the actual cause of BSOD (altough it never BSOD'd while rendering, even with these temps).
My System SpecsSystem Spec
04 Nov 2013   #15
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do it as soon as possible, before that abnormal heat cause any more damage.
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06 Nov 2013   #16
LorDisturbia

Windows 7 Professional x64
 
 

Ok then,
yesterday I replaced the thermal paste., both on the CPU and on the GPU. Today I had the chance to test if the problem was fixed and, after approximately 15 minutes of Dead Rising 2, it BSOED again, with the same error. Temps are somehow lower (35-40 C during normal use), however, they are still pretty high (80-85) when playing games with advanced graphics (and medium-high settings) or while rendering videos. I'm still not sure whether it's supposed to be like this (it's a laptop after all) or if I have a problem. I checked with my brother's laptop (a 2 year-old acer) and its graphic card gets up to 85C when playing Skyrim.
Yesterday I also took my time to clean out any dust from the MoBo and the fan, but there wasn't much.

What's the next step?

Thanks,
LorDisturbia

EDIT: Almost forgot, i'll attach the diagnostic from SF Diagnostic Tool.
My System SpecsSystem Spec
06 Nov 2013   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Can you supply a screenshot of Speccy after adding new thermal paste?

And have you tried the furmark stress test?
My System SpecsSystem Spec
06 Nov 2013   #18
LorDisturbia

Windows 7 Professional x64
 
 

This is Speccy after 30 minutes of normal using (mostly internet browsing). You can also see CPU meter and GPU meter gadgets displaying additional data.
Temps look ok to me.

About Furmark, I installed the program but I don't know what kind of test should I run, and for how long. If you give me some more details on what to do, I'll do it right now.

LorDisturbia
My System SpecsSystem Spec
07 Nov 2013   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Try burn in benchmark 15 minutes test.
My System SpecsSystem Spec
07 Nov 2013   #20
LorDisturbia

Windows 7 Professional x64
 
 

The preset test wouldn't start ("Could not switch to fullscreen mode", although fullscreen worked normally with custom settings), so I ran a custom burn-in with the settings you can find attached.
Also, I attached the result of said test. Temps were stable at 95-96, they reached it almost instantaneously and stayed there for the whole test. A lot of throttling but no BSODs whatsoever. I had also made previous 60 seconds tests (I ran 3 of them at 720p) with the same results: 95C, no BSODs.

What do you suggest?
My System SpecsSystem Spec
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 BSOD playing any game, error 0x00000116 (dxgkrnl.sys)




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