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Windows 7: BSOD playing any game, error 0x00000116 (dxgkrnl.sys)


02 Nov 2013   #1

Windows 7 Professional x64
 
 
BSOD playing any game, error 0x00000116 (dxgkrnl.sys)

Hello everyone,
One year ago I bought a Samsung RC730-S05IT laptop with Windows 7 Professional x64. It runs an internal Intel HD Graphics 3000, and an external nVidia GeForce GT 540M.

At first I didn't have any problem, but after some months it started to BSOD while playing games. The weird thing is that it was only with some games at the beginning (Amnesia, Nazy Zombie Army, Dead Island 2, ...) while other games weren't affected at all (Left 4 Dead 2, The Stanley Parable). Now, it BSODs with basically every game I play, regardless of the video settings.

The error is 0x00000116, and the BSOD points at nvlddmkm.sys, which is nVidia display driver. I tried installing older nVidia drivers, latest drivers available on Samsung's website and latest drivers available on nVidia's website, with no luck. I also changed HDD and reinstalled Windows (with a non OEM version and with no Samsung crapware), but with no luck.

I've never had to troubleshoot such an annoying problem, so I'm not familiar with which kind of tests I should run (or how to specifically run them), so please help me on that point also.

Thank you in advance,
LorDisturbia



Attached Files
File Type: rar LorDisturbia.rar (532.5 KB, 12 views)
My System SpecsSystem Spec
.

03 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

My System SpecsSystem Spec
03 Nov 2013   #3

Windows 7 Professional x64
 
 

I've edited the first post and added the necessary files. Sorry I didn't do it already.
My System SpecsSystem Spec
.


03 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

From the next time, supply data in your subsequent posts. That will help to maintain chronology to other people if they also want to analyze your data.

A stop 0x116 is a display/graphics related issue.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8008097010, fffff8800f87c9bc, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7b09bc )

Followup: MachineOwner
---------
And your display driver is too old.
Code:
fffff880`0f0cc000 fffff880`0fd3a880   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Mon Jan 17 22:21:05 2011 (4D347379)
    CheckSum:         00C77506
    ImageSize:        00C6E880
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Download and install NVIDIA DRIVERS 314.22WHQL . It works fine with your GPU NVIDIA GeForce GT 540M.

Then let us know the situation.
My System SpecsSystem Spec
03 Nov 2013   #5

Windows 7 Professional x64
 
 

I'll do it right now. However, I'm quite pessimistic: I had already tried any kind of drivers (including 314.22), and still had the same problem.

I'll let you know how things go in some 10 minutes.
My System SpecsSystem Spec
03 Nov 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

I want to see the situation, coz as it is a loatop, it needs to be certain before starting troubleshooting hardware.
My System SpecsSystem Spec
03 Nov 2013   #7

Windows 7 Professional x64
 
 

I installed the latest driver (with "clean install"), tried out Dead Rising 2 and it gave out a BSOD after 12 minutes of playing. I attached another .rar from the SF Diagnosting Tool. Any ideas?


Attached Files
File Type: rar LorDisturbia.rar (580.4 KB, 5 views)
My System SpecsSystem Spec
03 Nov 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Same stop 0x116 .... and so we need to search for the reasons elsewhere.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
My System SpecsSystem Spec
03 Nov 2013   #9

Windows 7 Professional x64
 
 

Here is the screenshot. I've been using the laptop for the past 1h 15min, mainly for internet browsing and video editing with Adobe Premiere Pro CS6 (which never caused a BSOD, not even while rendering).

What settings should I use for Furmark's test? How long should I let it run?


Attached Thumbnails
BSOD playing any game, error 0x00000116 (dxgkrnl.sys)-screenshot-2013-11-03-19.59.13.png  
My System SpecsSystem Spec
03 Nov 2013   #10

Windows 7 Professional x64
 
 

Here is another screenshot after 2 hours of watching a movie. The laptop did in fact get quite hot, but it was lying on the bed, so it might be due to that. It never gets this hot on standard surfaces (desks and tables).


Attached Thumbnails
BSOD playing any game, error 0x00000116 (dxgkrnl.sys)-screenshot-2013-11-03-22.53.38.png  
My System SpecsSystem Spec
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 BSOD playing any game, error 0x00000116 (dxgkrnl.sys)




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