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Windows 7: BOSD ntoskrnl.exe while playing Dragon nest

02 Nov 2013   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Service Pack 1
 
 
BOSD ntoskrnl.exe while playing Dragon nest

HI,
The computer crashes 10 minutes after i start the game. I tried updating the graphics driver but it's not working. It says the crash was caused by
ntoskrnl.exe (nt+0x4ADB3C)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800801C038, 0x0, 0x0)
Error: WHEA_UNCORRECTABLE_ERROR , CLOCK_WATCHDOG_TIMEOUT

What can I do to fix this?

Thank you for your help.



Attached Files
File Type: zip SF_03-11-2013.zip (1.12 MB, 1 views)
My System SpecsSystem Spec
.

03 Nov 2013   #2

Windows 7 Home Premium x64
 
 

Welcome .
Unfortunately files are missing,

Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary.
There should be eight files generated not including the dumps.

In the mean time I can offer you a series of test to go through while keeping an eye on the temperature!

Test for thermals and stability:
  • Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).
My System SpecsSystem Spec
03 Nov 2013   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Service Pack 1
 
 

Sorry here they are. There's also 2 fans that don't spin i don't know why , one one the side and one on the back of the computer. Thank you for your help.


Attached Thumbnails
BOSD ntoskrnl.exe while playing Dragon nest-furmark.png  
Attached Images
  
Attached Files
File Type: zip SF_03-11-2013.zip (1.12 MB, 1 views)
My System SpecsSystem Spec
.


05 Nov 2013   #4

Windows 7 Home Premium x64
 
 

Thanks for the added information .

The main bug checks are as you said 0x124, the latter being a 0x101 which we need
a memory Kernel dump to analyze, unfortunately it's not the last bug check to occur so that opportunity
is missed for the time being.

The 0x124 bug checks (along with other system event logs) are all a timeout error on the BUS, basically
anything the CPU communicates with, from expansion cards [most common] to the motherboard itself
[less common but possible].

Code:
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800801c148
Section       @ fffffa800801c2d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 1 Bank 0)
  Status      : 0xb880000000020f0f


===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa8008031148
Section       @ fffffa80080312d0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 0)
  Status      : 0xb880000000020f0f
Now, from the Furmark screenshot I can see that it took just over two minutes for the card to reach 80°C
most of the time this type of error is due to thermals, the CPU looks in fine condition have a look inside
the case and the GPU's heatsink for dust accumulation and that the fans are working properly
meaning not struggling to spin freely and that ramp-up as the temperature is raising.

Quote:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. - H2SO4
The generic nature of the 0x124 (Arg1=0) stop code means we would have to take
the trail & error approach.


What is the make an model of you PSU?
Fill out this form and post back the result:
Good practice, open up the case and re-seat all types of connection.
  • SATA Cables (HDD/SSD/ODD).
  • SATA-Power.
  • Motherboard 24-pin.
  • Motherboard 4/8-pin (CPU).
  • Re-seat the RAM.
  • Re-seat the GPU.
Make sure that every slot / cable head is free of dust or other obstruction.
Make sure that every connection is seating properly and firmly in-place.

Also have a look at the motherboard and the GPU, search for any "bad caps", bulky, leaking bloated capacitors.

i.e







Reset the BIOS back to default:
Note   Note
Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.

Note   Note
If any component is overclocked reset it back to stock speeds!



Good places to read more:
My System SpecsSystem Spec
08 Nov 2013   #5

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Service Pack 1
 
 

I checked inside the computer and everything is plugged in and the capacitors look okay and the fans are working now and I cleaned the dust. the Power Supply Calculator looks confusing I don't know what it's asking me. Thanks for the help.
My System SpecsSystem Spec
09 Nov 2013   #6

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Abanoub12 View Post
I checked inside the computer and everything is plugged in and the capacitors look okay and the fans are working now and I cleaned the dust. the Power Supply Calculator looks confusing I don't know what it's asking me. Thanks for the help.
Were the fans not working earlier? which fans are we talking about?
You can fill your system specification by following this tutorial and I'll be able to perform
the PSU calculator for you .
My System SpecsSystem Spec
09 Nov 2013   #7

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Service Pack 1
 
 

No the fans weren't working earlier. I think their called case fans. I filled the system specification. Thank you for your help.
My System SpecsSystem Spec
10 Nov 2013   #8

Windows 7 Home Premium x64
 
 

I roughly calculated it to be around 300W, what is the make, model and age of your PSU?
Please post new reading of the Furmark stress test now with the fans running as it appears to get pretty toasty
in the previously posted screen capture.
My System SpecsSystem Spec
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 BOSD ntoskrnl.exe while playing Dragon nest





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