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Windows 7: BSOD During FFXIV


02 Nov 2013   #1

Windows 7 Home Premium 64 bit
 
 
BSOD During FFXIV

Since few days ago I've been constantly getting BSOD and today seemed to be worst. Could please someone help me narrow down the source of problem?



Attached Files
File Type: zip jpark324.zip (2.11 MB, 3 views)
My System SpecsSystem Spec
.

03 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Code:
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800f5a1340, fffff88008df1458, fffff88008df0cb0}

Probably caused by : nvlddmkm.sys ( nvlddmkm+145340 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800f5a1340, The address that the exception occurred at
Arg3: fffff88008df1458, Exception Record Address
Arg4: fffff88008df0cb0, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nvlddmkm+145340
fffff880`0f5a1340 48397908        cmp     qword ptr [rcx+8],rdi

EXCEPTION_RECORD:  fffff88008df1458 -- (.exr 0xfffff88008df1458)
ExceptionAddress: fffff8800f5a1340 (nvlddmkm+0x0000000000145340)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000008
Attempt to read from address 0000000000000008

CONTEXT:  fffff88008df0cb0 -- (.cxr 0xfffff88008df0cb0)
rax=0000000000000000 rbx=fffff8a0028fa9c8 rcx=0000000000000000
rdx=0000000000000000 rsi=fffff8a0028fa9b0 rdi=fffffa8010de8050
rip=fffff8800f5a1340 rsp=fffff88008df1690 rbp=0000000000000001
 r8=0000000000000000  r9=0000000000000000 r10=0000000000800001
r11=0000000000000005 r12=0000000000000000 r13=0000000000000001
r14=fffffa8010212210 r15=0000000000000001
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nvlddmkm+0x145340:
fffff880`0f5a1340 48397908        cmp     qword ptr [rcx+8],rdi ds:002b:00000000`00000008=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000008

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800032fb100
GetUlongFromAddress: unable to read from fffff800032fb1c0
 0000000000000008 Nonpaged pool

FOLLOWUP_IP: 
nvlddmkm+145340
fffff880`0f5a1340 48397908        cmp     qword ptr [rcx+8],rdi

BUGCHECK_STR:  0x7E

DEFAULT_BUCKET_ID:  NULL_CLASS_PTR_DEREFERENCE

LAST_CONTROL_TRANSFER:  from ffffd3192500b452 to fffff8800f5a1340

STACK_TEXT:  
fffff880`08df1690 ffffd319`2500b452 : 00000000`00000000 fffffa80`10de8000 00000000`00000000 fffffa80`10de8000 : nvlddmkm+0x145340
fffff880`08df1698 00000000`00000000 : fffffa80`10de8000 00000000`00000000 fffffa80`10de8000 fffff880`0f5a1262 : 0xffffd319`2500b452


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nvlddmkm+145340

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52676afe

STACK_COMMAND:  .cxr 0xfffff88008df0cb0 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_nvlddmkm+145340

BUCKET_ID:  X64_0x7E_nvlddmkm+145340

Followup: MachineOwner
---------

5: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f45c000 fffff880`10093000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 11:51:50 2013 (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
My System SpecsSystem Spec
03 Nov 2013   #3

Windows 7 Home Premium 64 bit
 
 

Thank you for answering.

I did RAM stress test last year when I built this computer so I'll leave that aside for now and followed the instruction on removing the driver files through Control Panel > cleaned with DDU and then did a clean install of 314.22WHQL without those 3D Vision and other stuff mentioned. (Also re-enabled SLI + max 3D performance thing in NVIDIA control panel)

I guess rest is to find out if this helped solve BSOD by testing the game.

Couple of questions:

Why that particular version of driver? I installed latest one for performance increase in BF4 day before yesterday (ironically got BSOD while playing FFXIV frequently afterward, although I'm not sure if was the cause or not)

What's the deal with 3D Vision/Audio drivers and other stuff? Are they unreliable/unstable?

Just curious and wanting to learn more, thanks again.
My System SpecsSystem Spec
.


03 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by jpark324 View Post
Thank you for answering.

I did RAM stress test last year when I built this computer so I'll leave that aside for now and followed the instruction on removing the driver files through Control Panel > cleaned with DDU and then did a clean install of 314.22WHQL without those 3D Vision and other stuff mentioned. (Also re-enabled SLI + max 3D performance thing in NVIDIA control panel)

I guess rest is to find out if this helped solve BSOD by testing the game.

Couple of questions:

Why that particular version of driver? I installed latest one for performance increase in BF4 day before yesterday (ironically got BSOD while playing FFXIV frequently afterward, although I'm not sure if was the cause or not)

What's the deal with 3D Vision/Audio drivers and other stuff? Are they unreliable/unstable?

Just curious and wanting to learn more, thanks again.
Last year? Dont you think that it is enough of time?

This particular driver, cause other later versions will not be able to serve good for you.

I guess you have some other audio driver installed, and you dont watch 3D on the computer. Most of us dont do these two. As those elements are not only unnecessary but also have potentials to cause issues, they need to be not included. And that is why the option to not install those are present there.
My System SpecsSystem Spec
03 Nov 2013   #5

Windows 7 Home Premium 64 bit
 
 

I didn't do all 8 cycles for Memtest but there was no error.
After installing mentioned driver, I saw an improvement but it's not completely gone. I no longer get the BSOD but the game would occassionally choke (black screen for a second) instead and then suffers frame issue and won't go back to normal until few seconds of alt tabbing and going back.

Seeing I never had this problem with this game for past month of when it came out, (until very recently, seemed like worsen by new driver) is it possible there's a problem with game optimization?

Edit: http://forum.square-enix.com/ffxiv/t...-issues/page41

Seems like people who were having problem with BSOD is getting similar result as mine after installing 314.22
My System SpecsSystem Spec
04 Nov 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

------x------
My System SpecsSystem Spec
04 Nov 2013   #7

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Quote   Quote: Originally Posted by jpark324 View Post
I didn't do all 8 cycles for Memtest but there was no error.
After installing mentioned driver, I saw an improvement but it's not completely gone. I no longer get the BSOD but the game would occassionally choke (black screen for a second) instead and then suffers frame issue and won't go back to normal until few seconds of alt tabbing and going back.

Seeing I never had this problem with this game for past month of when it came out, (until very recently, seemed like worsen by new driver) is it possible there's a problem with game optimization?

Edit: Freeze/Crash & BSOD issues - Page 41

Seems like people who were having problem with BSOD is getting similar result as mine after installing 314.22
I say this just once that memtest has to be run AT LEAST for 8 passes unless the errors show up straight way - preferably overnight . You should run that test on each individual stick and slot if you do come up with errors until you narrow it down to the culprit.
There are no system specs on this post either it is fairly hard to see what to do if we do not know what we are dealing with so some specs please! System Info - See Your System Specs
My System SpecsSystem Spec
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 BSOD During FFXIV




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