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Windows 7: SYSTEM_SERVICE_EXCEPTION 0x0000003b while playing games

08 Nov 2013   #11
kdash07

Windows 7 Ultimate SP1 x64
 
 

i used the SMART analysis from speedfan, and this one from seatools. my memtest showed that my newly bought ram is good and has no errors in the first slot,so should i try another one or is it good?

Attachment 292935

and here is the new files when I am trying to use the nvidia card to play i game. I'm really curious why there's no bsod when i'm using inter graphics card.

Attachment 292938


My System SpecsSystem Spec
.
09 Nov 2013   #12
YoYo155

Windows 10
 
 

This bug check is similar to the last. But it appears that your HDD is failing
and it's better to be replaced.

Please report back the results of these diagnostic procedures:
warning   Warning
The Following Method Should NOT Be Performed On An SSD!


Testing the HDD:

  1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
  2. Then Post the Disk Check results following | This Tutorial.
  3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
  4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  5. If SeaTools for DOS is unable to recognize your HDD:
  6. Visit HDDdiag and follow the instructions | Or follow the instructions below.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

Let us know the results.
My System SpecsSystem Spec
09 Nov 2013   #13
kdash07

Windows 7 Ultimate SP1 x64
 
 

Alright i let you know the result and one question can it be the culprit of my laptop going bsod while playing GAMES using NVIDIA driver?
My System SpecsSystem Spec
.

09 Nov 2013   #14
YoYo155

Windows 10
 
 

I do see you have an nVidia driver installed but your MSINFO32 file is empty and DxDiag only reports
your integrated graphics.
Does your model have the GT 540M?

Please upload a new instance of the MSINFO32 file:

Start→ Run→ Type MSINFO32 then hit [Enter].
In MSINFO32 go to, File→ Save→ name it your user-name.
Once the file is saved right click it and choose Sent toCompressed (zipped) folder.

Attach the file in your next post.
My System SpecsSystem Spec
09 Nov 2013   #15
kdash07

Windows 7 Ultimate SP1 x64
 
 

My model have GT630M installed. here is the .nfo , I'm really grateful that you are helping me.
My System SpecsSystem Spec
10 Nov 2013   #16
YoYo155

Windows 10
 
 

My pleasure .

Apart from previously stated that the HDD might be defective, (I'm still waiting on the results!)
You can install a good known driver release and see how things fair.

Please follow this detailed quote and update the driver.

Quote   Quote: Originally Posted by Arc View Post
Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Post back with the results.
My System SpecsSystem Spec
11 Nov 2013   #17
kdash07

Windows 7 Ultimate SP1 x64
 
 

Done doing that thing(driver uninstalling etc...) and so far its seems good. I played 3 games in NBA2k14, it's running smooth and i guess there's no problem because back then, whenever i play, it only takes 3 minutes then BSOD but now there is nothing. I Hope it fixed the problem, i'll keep you posted. Thank You So much. Cheers!
My System SpecsSystem Spec
11 Nov 2013   #18
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by kdash07 View Post
Done doing that thing(driver uninstalling etc...) and so far its seems good. I played 3 games in NBA2k14, it's running smooth and i guess there's no problem because back then, whenever i play, it only takes 3 minutes then BSOD but now there is nothing. I Hope it fixed the problem, i'll keep you posted. Thank You So much. Cheers!
Thanks for the fast update , please conclude with a more detailed resolution if that turns out to be the case, if not report back.
My System SpecsSystem Spec
11 Nov 2013   #19
kdash07

Windows 7 Ultimate SP1 x64
 
 

Test 2. I played civ5 and I'm now on 52 turns seems working perfectly, back then it will takes 1-3 turns then BSOD. Thank you. I'll keep you posted if BSOD appears again.

EDITED.

Just got BSOD while playing NBA2k14. here is the dmp file.

I dont know why. maybe should i replace the thermal compound inside or what?
My System SpecsSystem Spec
12 Nov 2013   #20
YoYo155

Windows 10
 
 

Thanks for the update .
Unfortunately this is becoming a regular thing with the latest dumps.

Code:
BugCheck 3B, {c0000005, fffff80002ed5bac, fffff88003cbac60, 0}

Probably caused by : Unknown_Image ( nt!KiCommitThreadWait+3ec )

 k
 # Child-SP          RetAddr           Call Site
00 00000000`00000000 00000000`00000000 0x0
You haven't performed the HDD test, please update the results in your next post.

Quote   Quote: Originally Posted by YoYo155 View Post
Apart from previously stated that the HDD might be defective, (I'm still waiting on the results!)
Quote   Quote: Originally Posted by YoYo155 View Post
Please report back the results of these diagnostic procedures:
warning   Warning
The Following Method Should NOT Be Performed On An SSD!


Testing the HDD:

  1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
  2. Then Post the Disk Check results following | This Tutorial.
  3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
  4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  5. If SeaTools for DOS is unable to recognize your HDD:
  6. Visit HDDdiag and follow the instructions | Or follow the instructions below.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

Let us know the results.

If the HDD passes the test perform these scan.
Please scan for possible infection and file corruption.
(*Kaspersky Rescue CD from a USB thumbdrive)

Post back the results.
My System SpecsSystem Spec
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