BSOD When I close Laptop, WIFI loses connectivity

mlbfavorkid · 03 Nov 2013

Good Evening Ladies and Gentlemen,

Recently I have been having issues with my computer dropping my WiFi signal at home despite still being able to access the internet via my phone, xbox, and also my roommates using it as well.

On top of this I also noticed that I get the BSOD when I close my laptop without turning it off. I have been looking into ways to fix this all day but I have finally decided to post my dumps.

If anyone could find my errors and assist me I would greatly appreciate it.

mlbfavorkid · 04 Nov 2013

Any help would be appreciated

Arc · 04 Nov 2013

You have got two different types of BSODs.

One is stop 0x9F, caused by Intel® Centrino® Wireless-N 2230. For this one, try to download and install Intel® PROSet/Wireless Software and Drivers for Windows 7.

The other one is stop 0x3B, caused by Webroot SecureAnywhere. Uninstall it. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download, install and update those, and then run full system scans with both of them, one by one.

Let us know the results.
___________________________________________________________________________________________________

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {80000003, fffff800030bfa38, fffff88002b21450, 0}

*** WARNING: Unable to verify timestamp for WRkrn.sys
*** ERROR: Module load completed but symbols could not be loaded for WRkrn.sys
Probably caused by : WRkrn.sys ( WRkrn+3ef3 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 0000000080000003, Exception code that caused the bugcheck
Arg2: fffff800030bfa38, Address of the instruction which caused the bugcheck
Arg3: fffff88002b21450, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

FAULTING_IP: 
nt!DebugPrompt+18
fffff800`030bfa38 c3              ret

CONTEXT:  fffff88002b21450 -- (.cxr 0xfffff88002b21450)
rax=0000000000000002 rbx=fffff8800109f960 rcx=fffff880010c2070
rdx=fffff88002b2001f rsi=00000000000001e7 rdi=fffff880010c2090
rip=fffff800030bfa37 rsp=fffff88002b21e38 rbp=0000000000000000
 r8=fffff88002b21eb0  r9=fffff880010c0002 r10=0000000000000000
r11=fffff88002b21e88 r12=fffff8a0024a5160 r13=0000000000000000
r14=0000000000000000 r15=fffff88002b223a0
iopl=0         nv up ei pl nz ac pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000212
nt!DebugPrompt+0x17:
fffff800`030bfa37 cc              int     3
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  WRSA.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80003155a1b to fffff800030bfa37

STACK_TEXT:  
fffff880`02b21e38 fffff800`03155a1b : fffff880`0109f960 fffff800`03102878 fffff880`0109f960 00000000`000001e7 : nt!DebugPrompt+0x17
fffff880`02b21e40 fffff880`010c24bb : 00000000`00000000 00000000`000001f1 fffff880`010c2060 00000000`00000007 : nt!DbgPrompt+0x3b
fffff880`02b21e90 fffff880`010c2ffa : 00000000`00000025 fffffa80`0b64cb00 fffffa80`0a369820 fffff880`01097f68 : fltmgr!FltpvPrintErrors+0x11b
fffff880`02b220f0 fffff880`010c40eb : 00000000`06f2b020 fffff8a0`024a5160 00000000`00000000 00000000`00000000 : fltmgr!FltpvUnlinkResourceFromFilter+0x10a
fffff880`02b22140 fffff880`01203ef3 : fffffa80`0b64c9b0 fffff880`01088233 fffffa80`0ece5e60 00000000`00000000 : fltmgr!FltvReleaseContext+0x1b
fffff880`02b22170 fffffa80`0b64c9b0 : fffff880`01088233 fffffa80`0ece5e60 00000000`00000000 fffff8a0`024a5100 : WRkrn+0x3ef3
fffff880`02b22178 fffff880`01088233 : fffffa80`0ece5e60 00000000`00000000 fffff8a0`024a5100 fffff880`010916ce : 0xfffffa80`0b64c9b0
fffff880`02b22180 fffff880`010ad20d : fffff8a0`024a5118 fffff880`01083000 00000000`00000000 00000000`10000004 : fltmgr!TreeUnlinkMulti+0xb3
fffff880`02b221d0 fffff880`010852fd : fffffa80`0e4f6da0 fffffa80`0b761202 fffffa80`0ec8c920 fffffa80`08a68c98 : fltmgr! ?? ::NNGAKEGL::`string'+0x1196
fffff880`02b22200 fffff880`01086329 : fffff880`02b22300 fffff980`0c984b02 fffff980`0c984b00 fffff800`0355ce00 : fltmgr!FltpPerformPreCallbacks+0x58d
fffff880`02b22300 fffff880`010846c7 : fffff980`0c984b80 fffffa80`0a37eae0 fffffa80`0a2260c0 fffff800`033c490e : fltmgr!FltpPassThrough+0x2d9
fffff880`02b22380 fffff800`03570d26 : fffff980`0c984b80 00000000`00000002 00000000`00000001 fffff880`02b228a0 : fltmgr!FltpDispatch+0xb7
fffff880`02b223e0 fffff800`033c490e : fffffa80`0ece5e60 00000000`00000001 fffff980`0c984b80 fffffa80`0d3a2410 : nt!IovCallDriver+0x566
fffff880`02b22440 fffff800`030d0e54 : fffffa80`0b761010 fffffa80`0ce35aa8 fffffa80`0856fb40 00000000`03060001 : nt!IopDeleteFile+0x11e
fffff880`02b224d0 fffff800`033c7d52 : fffffa80`0ce35aa8 fffff880`010a5cb0 fffffa80`0ece5e60 fffff880`02b228a0 : nt!ObfDereferenceObject+0xd4
fffff880`02b22530 fffff800`033c2db8 : fffffa80`0a349cd0 fffff880`00000000 fffffa80`0ce358f0 00000000`00000001 : nt!IopParseDevice+0x1de9
fffff880`02b22690 fffff800`033c3fd6 : 00000000`00000000 fffffa80`0ce358f0 00000000`00000000 fffffa80`0856fb40 : nt!ObpLookupObjectName+0x588
fffff880`02b22780 fffff800`033a2066 : fffffa80`0ecaab50 00000000`0360e548 fffff6fb`7dbf0001 fffff880`02b22940 : nt!ObOpenObjectByName+0x306
fffff880`02b22850 fffff800`030c6e53 : fffffa80`0ecaab50 00000000`774120c0 fffffa80`0ecaab50 fffffa80`c0000034 : nt!NtQueryAttributesFile+0x145
fffff880`02b22ae0 00000000`7718168a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0360e508 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7718168a


FOLLOWUP_IP: 
WRkrn+3ef3
fffff880`01203ef3 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  WRkrn+3ef3

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: WRkrn

IMAGE_NAME:  WRkrn.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5275e15b

STACK_COMMAND:  .cxr 0xfffff88002b21450 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_WRkrn+3ef3

BUCKET_ID:  X64_0x3B_WRkrn+3ef3

Followup: MachineOwner
---------

0: kd> lmvm WRkrn
start             end                 module name
fffff880`01200000 fffff880`0121f000   WRkrn    T (no symbols)           
    Loaded symbol image file: WRkrn.sys
    Image path: WRkrn.sys
    Image name: WRkrn.sys
    Timestamp:        Sun Nov 03 11:08:35 2013 (5275E15B)
    CheckSum:         0001F186
    ImageSize:        0001F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8007b45a10, fffff80000b9c3d8, fffffa8007719c10}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8007b45a10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8007719c10, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fa7000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`0314d8d2 : 00000000`0000009f 00000000`00000003 fffffa80`07b45a10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`030e885c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`030e86f6 : fffffa80`074dda00 fffffa80`074dda00 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`030e85de : 00000009`62079fb4 fffff800`00b9cb18 00000000`0003f117 fffff800`0325b568 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`030e83c7 : 00000002`492d24c2 00000002`0003f117 00000002`492d2455 00000000`00000017 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`030d58ca : fffff800`03258e80 fffff800`03266cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_Netwsw00_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_Netwsw00_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8007719c10
Irp is active with 5 stacks 3 is current (= 0xfffffa8007719d70)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa800af5e050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\Netwsw00.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Netwsw00.sys
*** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys
 \Driver\NETwNs64
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800aae5e10 00000000 fffff8000332a200-fffffa800acd0010 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800acd0010    

            Args: 00000000 00000000 00000000 00000000
0: kd> lmvm Netwsw00
start             end                 module name
fffff880`05abc000 fffff880`06600000   Netwsw00 T (no symbols)           
    Loaded symbol image file: Netwsw00.sys
    Image path: \SystemRoot\system32\DRIVERS\Netwsw00.sys
    Image name: Netwsw00.sys
    Timestamp:        Mon Feb 20 23:56:23 2012 (4F42904F)
    CheckSum:         00AF64AA
    ImageSize:        00B44000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

mlbfavorkid · 04 Nov 2013

Arc,

I have attached the latest zip file as well as a screen shot of Intel's automatic driver detection program. According to Intel I have the most up to date version of the 2230 drivers.

I managed to uninstall Webroot, though.

Arc · 04 Nov 2013

I dont know why people dont want to believe. Do you think I am joking with you?

Your driver ....

Code:

Image name: Netwsw00.sys     
Timestamp: Mon Feb 20 23:56:23 2012 (4F42904F)

The one that I suggested ....
Attachment 292350

Try to have faith on them who are helping you .... otherwise it is your loss only.

Attachment 292352