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Windows 7: BSOD error A, 3b, 19, 10e frequently.

05 Nov 2013   #1
Sukichan

Windows 7 Home Premium 64bit
 
 
BSOD error A, 3b, 19, 10e frequently.

Hi this is the first time I'm posting on these forums.

Been suffering from bsod error A, 3b, 19, 10e which I believe my graphiccard is the villain for but I'd like some answers since this has been bugging me for a while. There're obvious patterns such as:
Updating Guild Wars 2 causes SYSTEM_SERVICE_EXCEPTION
Shutting down Heroes of might and magic 3 sometimes causes BAD_POOL_HEADER
At random times the computer shuts down from IRQL_NOT_LESS_OR_EQUAL
Just to name a few.
I've memtested the memory for over 24 hours, no problems there.

Thanks for any help on the matter.


My System SpecsSystem Spec
.
06 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi Sukichan.

I have checked most of your BSODs, but not all of these. Diffesret bugcheck codes, but all of them are indicating to display malfunction somehow, specially the stop 0x19 BSODs.
Code:
fffff880`0b339288 fffff800`02c644ce nt!KeBugCheckEx
fffff880`0b339290 fffff800`02e0454a nt! ?? ::FNODOBFM::`string'+0x72e6
fffff880`0b339320 fffff800`02cade10 nt!ExFreePoolWithTag+0x46a
fffff880`0b3393d0 fffff960`001ec618 nt!ExDeleteResourceLite+0x190
fffff880`0b339430 fffff960`0022f551 win32k!GreDeleteSemaphore+0x24
fffff880`0b339460 fffff960`0022f8e3 win32k!PDEVOBJ::vDisableSurface+0x151
fffff880`0b3394b0 fffff960`001297a8 win32k!vUnreferencePdevWorker+0x2db
fffff880`0b339550 fffff960`0022878e win32k!PDEVOBJ::vUnreferencePdev+0xd0
fffff880`0b339590 fffff960`0022ab5c win32k!DrvDestroyMDEV+0xb2
fffff880`0b3395d0 fffff960`0006b83d win32k!DrvInternalChangeDisplaySettings+0x179c
fffff880`0b339810 fffff960`00155255 win32k!DrvChangeDisplaySettings+0x13a1
fffff880`0b3399f0 fffff960`001554b2 win32k!xxxInternalUserChangeDisplaySettings+0x329
fffff880`0b339ab0 fffff960`00142b78 win32k!xxxUserChangeDisplaySettings+0x92
fffff880`0b339ba0 fffff800`02ccfe53 win32k!NtUserChangeDisplaySettings+0x98
fffff880`0b339be0 00000000`752e265a nt!KiSystemServiceCopyEnd+0x13
00000000`0008e2e8 00000000`00000000 0x752e265a
Before doing anything further, we need to see the situation with a known stable version of display driver installed.

Install the NVIDIA DRIVERS 314.22WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Also, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Let us know the results. We will decide about our further steps depending on these information.
My System SpecsSystem Spec
07 Nov 2013   #3
Sukichan

Windows 7 Home Premium 64bit
 
 

Results after reinstalling old drivers:
-SYSTEM_SERVICE_EXCEPTION error seems to have disappeared, computer started freezing up instead making me force restart several times.
-Furmark test went fine, temp leveled out at 72degrees celsius.
Included a speccy screenshot after a few hours of gameplay and the new SF zip file.
My System SpecsSystem Spec
.

07 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

If memtest results no errors, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
My System SpecsSystem Spec
08 Nov 2013   #5
Sukichan

Windows 7 Home Premium 64bit
 
 

Memtested overnight 16 hours, 14 passes, found one redline:
Failing Adress: 000c0c05570 - 3084,3MB
Good: 0613456f
Bad: 0613457f
Err-Bits: 00000010
Count: 1
CPU: 0

Also added new zip with 2 new crashdumps, one 0x3b, one 0x19.
Might be worth mentioning I've had this problem for some time and replaced the memory with a new one before I turned in here. Whether the new one is faulty aswell or the pins are damaged or whatever the issue is I hope you'll find some clarity.
My System SpecsSystem Spec
08 Nov 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

One red line is enough to consider the RAM as failing, and filing RAM can cause any issue.

Now follow the "Part 3: If You Have Errors:" of How to Test and Diagnose RAM Issues with Memtest86+

Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:

testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:

testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.
My System SpecsSystem Spec
10 Nov 2013   #7
Sukichan

Windows 7 Home Premium 64bit
 
 

RAM tested for 7-8 cycles each results posted below.
Old RAM being a Corsair XMS2 800MHZ, 2048MB ver3.1
New RAM being Corsair XMS2 800MHZ, 2048MB ver6.2
While using computer with the two working RAM the same bluescreens continue happening, new zipfile added.
My System SpecsSystem Spec
10 Nov 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If the computer BSODs when both the RAM slots are occupied, I would suggest you to run with only one RAM stick, in any of the slots, on a test basis, for a few days.
My System SpecsSystem Spec
13 Nov 2013   #9
Sukichan

Windows 7 Home Premium 64bit
 
 

Have had all working RAM in each RAMslot and the computer works fine as long as there's only one RAM active. Straight after I once again used both working RAM, stressed my computer and managed to BSOD 0xA within 5 minutes. New zip-file added.
My System SpecsSystem Spec
13 Nov 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Sukichan View Post
Have had all working RAM in each RAMslot and the computer works fine as long as there's only one RAM active. Straight after I once again used both working RAM, stressed my computer and managed to BSOD 0xA within 5 minutes. New zip-file added.
In this situation, it is the fault with your motherboard that it cannot handle both the RAM slots occupied.
My System SpecsSystem Spec
Reply

 BSOD error A, 3b, 19, 10e frequently.




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