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Windows 7: Random BSOD in normal use caused by ntoskrnl.exe

05 Nov 2013   #1

Windows 7 Home Premium 64bit
 
 
Random BSOD in normal use caused by ntoskrnl.exe

Hey! I've been experiencing random blue screens in the past few weeks. Sometimes i get them when playing, sometimes while browsing. I've downloaded Bluescreenviewer and according to it the problem lies in ntoskrnl.exe. I tested my ram and didn't get any errors overnight. Any ideas?

Thanks in advance!




Attached Files
File Type: zip utiskirje.zip (1.19 MB, 1 views)
My System SpecsSystem Spec
.

05 Nov 2013   #2

Windows 7 Home Premium x64
 
 

Welcome to SF .

Quote:
A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint. Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress. - H2SO4
The generic nature of the 0x124 (Arg1=0) stop code means we would have to take
the trail & error approach.

In this kind of bug check I would like to have a couple more to see if the error is consistent,
the file uploaded only contains one dump file.

The error was a generic memory write error in the L0 CACHE, as I said above one bugcheck is not enough
to establish some sort of pattern.

Code:
===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa80089f3138
Section       @ fffffa80089f32c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : DCACHEL0_WR_ERR (Proc 3 Bank 1)
  Status      : 0xbf80000000000124
  Address     : 0x000000021bd95940
  Misc.       : 0x0000000000000086
What is the make, model and age of your PSU?
Fill out this form and post back the result:
Good practice, open up the case and re-seat all types of connection.
  • SATA Cables (HDD/SSD/ODD).
  • SATA-Power.
  • Motherboard 24-pin.
  • Motherboard 4/8-pin (CPU).
  • Re-seat the RAM.
  • Re-seat the GPU.
Make sure that every slot / cable head is free of dust or other obstruction.
Make sure that every connection is seating properly and firmly in-place.


You have an SSD, make sure the following are up to date:
Quote   Quote: Originally Posted by writhziden
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Test for thermals and stability:

  • Download Speccy and post a Screenshot of the summary window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).

Reset the BIOS back to default:
Note   Note
Write down the current value of the SATA Mode!
Its either AHCI or IDE.
After resetting the CMOS go back and verify the value for SATA Mode is what it was
when the OS was installed.


Note   Note
If any component is overclocked reset it back to stock speeds!



Good places to read more:
My System SpecsSystem Spec
05 Nov 2013   #3

Windows 7 Home Premium 64bit
 
 

Thanks for the fast reply!

Power supply calculator said that recommended wattage would be 400W. I have Super Flower Golden Green 550W, so i suppose it's good enough? PSU is 4 months old, just like rest of the components.

Stability should be fine. Pics attached-

I loaded optimal defaults in bios, is that same as resetting it?


Attached Images
  
My System SpecsSystem Spec
.


05 Nov 2013   #4

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by utiskirje View Post
Thanks for the fast reply!

Power supply calculator said that recommended wattage would be 400W. I have Super Flower Golden Green 550W, so i suppose it's good enough? PSU is 4 months old, just like rest of the components.

Stability should be fine. Pics attached-

I loaded optimal defaults in bios, is that same as resetting it?
I'm unfamiliar with that brand of power supply, I'll ask others about its reliability.

The thermals appear to be in-order, did you follow the tutorial? for how long did you run the tests?
Yes, optimal defaults is the same as resetting to defaults.
Do you have more dump files from previous BSODs to upload?
Did you complete the rest of the suggestions?
My System SpecsSystem Spec
06 Nov 2013   #5

Windows 7 Home Premium 64bit
 
 

Should be decent PSU for my knowledge, wouldn't have bought it otherwise
These tests are few days old, ran them for around 1,5 hours.. CPU temps maxed at 57c. I've Got silver arrow sb-e and my cpu temps never really rise over 60c in normal use. GPU temps may rise to higher sixties when playing. So if im not wrong, thermals should be just fine.

The dump file i posted is the only one i currently have, because it was just recently that turned dumping on, after downloading blue screen viewer. I'll post another as soon as i experience BSOD again.

Although i do remember updating some intel-based drivers some time before starting to get BSODs, but it's just a dim memory.

I'll deal with the rest (driver updates, cables) later today or tommorow after coming home.

Thanks
My System SpecsSystem Spec
06 Nov 2013   #6

Windows 7 Home Premium x64
 
 

Thanks , apparently the PSU should suffice in this case.
Apart from the driver (can maybe recall which it was?), can you think of something that was changed
near to when the bug checks began?
I can see that your PC is fairly new, is there an old reused part somewhere in the mix?
My System SpecsSystem Spec
06 Nov 2013   #7

Windows 7 Home Premium 64bit
 
 

All components are new. When it comes to driver updates i really can't say that i do remember which driver it was, but it had something to do with intel. I've updated my GPU driver but it was after this whole BSOD mess. I have now reseated all connections.

I should prolly update my drivers. That's one hell of a task when you don't know the drivers or where you can get them

While waiting for the next BSOD
My System SpecsSystem Spec
07 Nov 2013   #8

Windows 7 Home Premium x64
 
 

I'll be here .
My System SpecsSystem Spec
15 Nov 2013   #9

Windows 7 Home Premium 64bit
 
 

Still no BSOD. Looks like BIOS reset sorted out that problem. Thanks for help YoYo155!
My System SpecsSystem Spec
15 Nov 2013   #10

Windows 7 Home Premium x64
 
 

You're most welcome .
If you feel the issue is resolved please mark the thread as such by clicking the big green bottun at the bottom.
My System SpecsSystem Spec
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 Random BSOD in normal use caused by ntoskrnl.exe




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