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Windows 7: BSOD playing various games or just surfing.

05 Nov 2013   #1
PureDark

Windows 7 Ultimate 64-bit
 
 
BSOD playing various games or just surfing.

Hi,

as my title says i get BSOD that is probably related to my GPU when i'm playing games as League of Legends, Far Cry 3, TES:Skyrim, Alan Wake. My pc also freezing sometimes when i'm just surfing on internet via Chrome resulting in a BSOD. I'm really desperate and i couldn't find any help on internet. I appreciate any kind of help you could provide. Thanks in advance guys.

(Sorry for any language mistake.)


My System SpecsSystem Spec
.

06 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Hi PureDark. How old the AMD Radeon HD 5800 Series GPU is? How did it work with 13.4 WHQL?

What I am seeing in the crash dumps, you need to replace the GPU; provided it did not work good even with 13.4 WHQL.

Why? Let me establish the situation. The BSOD of 25/10 .... a VIDEO_TDR_FAILURE.
Code:
BugCheck 116, {fffffa8003b704e0, fffff88004368e5c, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+ae5c )

Followup: MachineOwner
---------
fffff880`0435e000 fffff880`043fc000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Aug 31 04:02:32 2013 (52211D80)
    CheckSum:         0009C9D2
    ImageSize:        0009E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
A Video TDR failure is a display related issue, occurred with the 13.9 WHQL installed.

The BSOD of 05/11 .... a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M.
Code:
BugCheck 1000007E, {ffffffffc0000094, fffff8800f146945, fffff88003c44e28, fffff88003c44680}

Probably caused by : atikmdag.sys ( atikmdag+7b945 )

Followup: MachineOwner
---------
fffff880`0f0cb000 fffff880`0fdb8000   atikmdag   (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Fri Oct 25 21:29:02 2013 (526A9546)
    CheckSum:         00CA128B
    ImageSize:        00CED000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This BSOD causes by failing display driver/GPU. It occurred with 13.11 BETA installed.

So we are seeing the display failure irrespective of the driver version.

Finally, the BSOD of 26/10 .... which is said to be an unknown bugcheck code.
Code:
BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+258fe )

Followup: MachineOwner
---------
The oxA0000001 BSOD is said to be inherent in AMD display. The best suggestion for this one is to apply another version of display driver.

So, my suggestions to you .....

  1. Download AMD Catalyst Un-install Utility. Uninstall the display driver installed. Then install the 13.4 WHQL. How it is working?
  2. Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark
Let us know the results. If either of these are negative, you have to replace the GPU.
My System SpecsSystem Spec
06 Nov 2013   #3
PureDark

Windows 7 Ultimate 64-bit
 
 

My GPU is an AMD Radeon HD 5850 and its almost 3 y.o.
Before start those steps i have some questions about the procedure.

1) I couldn't download the AMD Catalyst Un-install Utility from the link you provided so i followed this article from AMD.
How-To Uninstall AMD Catalyst Drivers From A Windows Based System
Inform me if i did something wrong.

2) You mentioned 13.4 WHQL. It's this one, right? Previous AMD Catalyst? Display Drivers
My System SpecsSystem Spec
.


06 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

It seems that the Catalyst uninstall utility is revoked from the official website for some issues with Windows 8 OS. As you are using windows 7, you may use it. It uninstalls the driver entirely. Try this link.
AMD Catalyst Clean Uninstall Utility ? BenchmarK3D

About 13.4 WHQL ... yes, it is the right one, first one of the list.
My System SpecsSystem Spec
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 BSOD playing various games or just surfing.




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