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Windows 7: BSOD, could be from Adobe support?

06 Nov 2013   #1

Windows 7 Professional x64
BSOD, could be from Adobe support?

Im an old time mac user that recently migrated.
A few days ago I had some problems with a new update for Adobe Premiere Pro and cintacted the support chat at Adobe. They asked me to install TeamViewer so that they could try to locate the problem via remote. The computer crashed a couple of times and after a hours of repeatedly contacting the chat support my problems seamed to be solved. I thought.

This morning when I was turning the computer on it switched off by it self. Then back on and so forth. I pressed f8 and got it working. From that point on Ive had two BSOD and a couple of automatic shutdowns.
Being a newbie in the Windows world I have tried to google for answers and done a couple of diagnostics tests, but no luck.

Im not sure if its the Adobe chat supports fault or something else but it seemed to have started there and Im getting increasingly frustrated...

Im attaching my results of SF Diagnostics Tool so see if anyone here can help me?


Attached Files
File Type: zip (1.20 MB, 0 views)
My System SpecsSystem Spec

06 Nov 2013   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1

It seems unusual the Adobe would ask to install Team Viewer but would use the Remote Desktop instead. How did you find this chat? I am suspecting you actually contacted some cyber criminals who added some spyware or something.
My System SpecsSystem Spec

 BSOD, could be from Adobe support?

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