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BSOD - laptop startup/shutdown/wakeup issues
Hi all!
been having issue with our laptop not starting correctly, going to sleep and not waking up and blue screen and also the black screen about windows not being normal - would you like to start normally - which sometimes it does and last night it had to do a system repair which then took it back an earlier point.
I confess that last nite, once I got it started I began playing music on windows media player. It sounded fine.
This morning, while I was reading help posts from greg on another pc and didn't want this one to fall asleep, I began playing music again. This morning it sounded like chipmunks singing.
Anyhow, per Greg's request I did the SF diagnostic tool and hopefully, will be posting here the files that may prove useful for help. I did a malware bytes quick scan already which revealed no issues but Greg suggested doing a full scan. I shall be doing that probably Friday nite, unless someone instructs me to do something else prior to.
I'm off to work in a bit to close tonite and then have to open tomorrow morning so I won't be back to really review anything until late Friday evening.
In case you need it, our system is an Acer Aspire 7535-5020, running Windows 7 Home Premium, 64 bit. Our battery holds little charge anymore but at the moment it is disconnected and only plugged in via the cord. Seems the only way to get her to start is to remove the battery and let her drain and then plug the cord in and hope for the best. Sometimes it works on the 1st attempt, sometimes it takes an attempt or 2 but she is starting back up.
Many, many thanks!!!!!!!!!!
Last nite, I did reconnect the battery once it had started and disconnected the AC cord to move her out here where I have another netbook set up for internet. I then plugged the cord back in and she ran fine for several hours until I shut off to go to bed. Hubby turned it on and it did that couldn't start up normally thing and that's when it did a restore to earlier point thing.
Anyhow, I am hopeful that someone can help us figure out what is going on, if it can be fixed or if the laptop is dying slowly. I admit, I am easily confused by techno speak and hope that somebody can really help. Greg has been really patient with me thus far and your site has a wonderful reputation, so all i can say is here goes.
If you need more or this file thing doesn't come through correctly, please let me know. I shall do my best to accomplish whatever anyone needs me to do.