Blue Screen crash when I close my laptop lid


  1. Posts : 1
    Window 7 Home Premium (I think) x64
       #1

    Blue Screen crash when I close my laptop lid


    Whenever I close the lid to my laptop, my laptop crashes. This is the error information I'm getting.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80057D7190
    BCP3: FFFFF80000B9C3D8
    BCP4: FFFFFA8006286010
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    I've run the diagnostics tool and have uploaded my SF file - any help with fixing this would be much appreciated.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to the forum.

    Please remove the following software with Revo Free:
    Code:
    HP Mobile Data Protection System Accelerometer
    Revo Uninstaller "Free"Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling. This allows you to remove leftover registry entries of the software.


    Please remove Kaspersky for testing purpose and use Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Update rtl8192Ce.sys from here: Driver Reference Table - rtl8192Ce.sys

    To perform a clean install of a driver, follow this tutorial:

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa80057d7190, fffff80000b9c3d8, fffffa8006286010}
    
    Probably caused by : pci.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80057d7190, Physical Device Object of the stack
    Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa8006286010, The blocked IRP
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  3
    
    IMAGE_NAME:  pci.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f
    
    MODULE_NAME: pci
    
    FAULTING_MODULE: fffff88000e00000 pci
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0
    
    STACK_TEXT:  
    fffff800`00b9c388 fffff800`02ef48d2 : 00000000`0000009f 00000000`00000003 fffffa80`057d7190 fffff800`00b9c3d8 : nt!KeBugCheckEx
    fffff800`00b9c390 fffff800`02e8f85c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
    fffff800`00b9c430 fffff800`02e8f6f6 : fffffa80`05e2e168 fffffa80`05e2e168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
    fffff800`00b9c4a0 fffff800`02e8f5de : 0000000c`739fe1ae fffff800`00b9cb18 00000000`00053b1e fffff800`03002648 : nt!KiProcessExpiredTimerList+0xc6
    fffff800`00b9caf0 fffff800`02e8f3c7 : 00000003`087617c3 00000003`00053b1e 00000003`0876176d 00000000`0000001e : nt!KiTimerExpiration+0x1be
    fffff800`00b9cb90 fffff800`02e7c8ca : fffff800`02fffe80 fffff800`0300dcc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
    fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_NAME:  MachineOwner
    
    FAILURE_BUCKET_ID:  X64_0x9F_3_rtl8192Ce_IMAGE_pci.sys
    
    BUCKET_ID:  X64_0x9F_3_rtl8192Ce_IMAGE_pci.sys
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm rtl8192Ce
    start             end                 module name
    fffff880`06464000 fffff880`065d7000   rtl8192Ce   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\rtl8192Ce.sys
        Image name: rtl8192Ce.sys
        Timestamp:        Tue Jul 12 10:09:44 2011 (4E1BC908)
        CheckSum:         00117EE8
        ImageSize:        00173000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Disk Check on your hard disk for file system errors and bad sectors on it:

    Perform a System File Check:
    • Click on the
    • Type CMD on Search
    • Left click and Run as Administrator
    • Type SFC /scannow

    Full tutorial here:


    Reduce items at start-up. Nothing except anti-virus is required:


    Let us know the result.
      My Computer


 

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