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Windows 7: Getting BSOD with error Bad pool header

08 Nov 2013   #1
iversa

Windows 7 Pro 64bit
 
 
Getting BSOD with error Bad pool header

Getting BSOD with error "Bad pool header". Been looking around and have not been able to find a solution.

I have followed the Blue Screen of Death (BSOD) Posting Instructions and attaching the results here

Please help!


My System SpecsSystem Spec
.

09 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi iversa.

The BSODs are caused by Cisco Systems VPN Client DNE LightWeight Filter (c:\windows\system32\drivers\dnelwf64.sys)
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa800b45c1b0, fffffa800b45c280, 40d0005}

*** WARNING: Unable to verify timestamp for dnelwf64.sys
*** ERROR: Module load completed but symbols could not be loaded for dnelwf64.sys
Probably caused by : dnelwf64.sys ( dnelwf64+62a9 )

Followup: MachineOwner
---------
And the driver is old enough.
Code:
fffff880`03f16000 fffff880`03f3b000   dnelwf64 T (no symbols)           
    Loaded symbol image file: dnelwf64.sys
    Image path: \SystemRoot\system32\DRIVERS\dnelwf64.sys
    Image name: dnelwf64.sys
    Timestamp:        Thu Jul 28 12:06:44 2011 (4E31037C)
    CheckSum:         00027709
    ImageSize:        00025000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Either update it from DNE Support - Deterministic Networks - Citrix as a try, or uninstall it.

BTW, you have multiple VPN clients installed.
Code:
Start Menu\Programs\OpenVPN Client
It may be conflicting. You need to take required action.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
  5. Apply > OK
  6. Accept then restart.
Let us know the results.
My System SpecsSystem Spec
10 Nov 2013   #3
iversa

Windows 7 Pro 64bit
 
 

Hi Arc,
Thanks for your help. I have uninstall the Cisco VPN client and still getting BSOD. As to having more then one VPN client installed I work on my customers servers and they all have different VPNs so I have/had Cisco, Sonic Wall and OpenVPN installed.

After uninstalling the Cisco VPN client I got a BSOD with this error "System Service Exception"

I have attached another diagnostic run here from SF Diagnostic tool
My System SpecsSystem Spec
.


11 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, that DNE may be the part of any VPN service.

And, the latest crash dump points out to it, again.
Code:
fffff880`0a094288  fffff880`03bc103aUnable to load image \SystemRoot\system32\DRIVERS\dnelwf64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dnelwf64.sys
*** ERROR: Module load completed but symbols could not be loaded for dnelwf64.sys
 dnelwf64+0x603a
My System SpecsSystem Spec
11 Nov 2013   #5
iversa

Windows 7 Pro 64bit
 
 

According to this link that make sense.

BSOD Crash

I will uninstall all VPN clients and see which one is using it.

I have my desktop with the same VPN clients installed and no problems with the desktop.
My System SpecsSystem Spec
11 Nov 2013   #6
iversa

Windows 7 Pro 64bit
 
 

I have uninstalled all VPN clients and the dnelwf64.sys is still in the drivers folder.

What are some other programs that could be using the same driver?
My System SpecsSystem Spec
11 Nov 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is called Deterministic Network Enhancer (DNE). Most probably it is not used by anything other than VPN Clients ... at least I have not noticed.

Delete it manually in System32/drivers folder. Then observe th situation ... how it is running. Let us know for any further issue.
My System SpecsSystem Spec
11 Nov 2013   #8
iversa

Windows 7 Pro 64bit
 
 

I have deleted the file and uninstall all VPN clients. If that will take care of it I will reinstall the clients by trying to find never versions.
My System SpecsSystem Spec
13 Dec 2013   #9
iversa

Windows 7 Pro 64bit
 
 

I re-install OpenVPN and Sonic Wall. The file \SystemRoot\system32\DRIVERS\dnelwf64.sys appeared again and would you know it, it starting crashing again with BSOD

Now I deleted the file again but did not uninstall the VPN clients and they both work fine. So I have no idea what the use is for the driver file.
My System SpecsSystem Spec
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 Getting BSOD with error Bad pool header




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