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Windows 7: The computer has rebooted from a bugcheck. The bugcheck was: 0x000000


08 Nov 2013   #1

Windows 7 Professional 64bit
 
 
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000

I'm new to this forum and in fact new to forums generally. I just tend to struggle on and spend a lot of time reading other peoples solutions. I hope you can help me with my periodically BSOD and I tend to go back to a good known recovery point. But recently these BSOD have been happening more frequently and restore points no longer help. The most recent one was this morning when I first powered on the system, and thinking about it most of them are during start up. Any assistance would be appreciated. I have ran your capture and I'm about to attempt to upload it.
Thanks in advance.



Attached Files
File Type: zip SF_09-11-2013.zip (3.09 MB, 11 views)
My System SpecsSystem Spec
.

09 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

You are having stop 0xF4 BSOD issue over a long time, which is supposed to be a storage related issue.

As a starting point, scan your HDD using Data Lifeguard Diagnostic for Windows. Also post a screenshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World.

If possible, update your BIOS/Chipset.

Let us know the results.
My System SpecsSystem Spec
09 Nov 2013   #3

Windows 7 Professional 64bit
 
 

Thanks for your reply. Quick test and Extended Test ran OK and I've attached a screenshot as requested.
I'm not sure if I can do a BIOS/Chipset upgrade I've not done one before, how do I identifying the correct software to install and how do i revert if it fails?

Test Option: QUICK TEST
Model Number: WDC WD10EARX-00N0YB0
Unit Serial Number: WD-WCC0S0127279
Firmware Number: 51.0AB51
Capacity: 1000.20 GB
SMART Status: PASS
Test Result: PASS
Test Time: 19:56:08, November 09, 2013


Test Option: EXTENDED TEST
Model Number: WDC WD10EARX-00N0YB0
Unit Serial Number: WD-WCC0S0127279
Firmware Number: 51.0AB51
Capacity: 1000.20 GB
SMART Status: PASS
Test Result: PASS
Test Time: 23:53:11, November 09, 2013


Attached Files
File Type: docx DiskScreenShot.docx (156.6 KB, 3 views)
My System SpecsSystem Spec
.


10 Nov 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please update these drivers:

Code:
igdkmd64.sys Sat Apr 16 00:08:20 2011 (4DA88994)
Intel Graphics driver
Driver Reference Table - igdkmd64.sys

Code:
athrx.sys Wed Feb 23 02:17:31 2011 (4D6419DB)
Atheros network adapter driver
Driver Reference Table - athrx.sys

Code:
UsbFltr.sys Mon Apr 9 16:09:44 2007 (461A10E8)
Ortek USB Keypad Driver by Waytech Development (may be a part of Razer Tarantula drivers also)
Driver Reference Table - UsbFltr.sys[/QUOTE]
My System SpecsSystem Spec
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 The computer has rebooted from a bugcheck. The bugcheck was: 0x000000




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