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Windows 7: Please help with dmp file

09 Nov 2013   #1
TheCROW

Windows 7 64bit SP1
 
 
Please help with dmp file

Hello All,
I'm having a problem with my PC, sometimes after removing USB and eSATA drives via safe remove Windows freezes when shutting down. If I wait for it eventually will restart on its own with a recovery from crash notification.
I have attached the SF Diagnostics folder, can please someone help me figure out what driver or file is causing this? The dmp of this error is the last one in the list (110113-33078-01.dmp).
Thanks a lot!


My System SpecsSystem Spec
.
09 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The BSOD is caused by Generic Marvell 61xx RAID Controller (c:\windows\system32\drivers\mv61xx.sys).
Code:
BugCheck 1000009F, {4, 258, fffffa8009a71b50, fffff80000b9c510}

*** WARNING: Unable to verify timestamp for mv61xx.sys
*** ERROR: Module load completed but symbols could not be loaded for mv61xx.sys
Implicit thread is now fffffa80`09a71b50
Probably caused by : mv61xx.sys ( mv61xx+430a )

Followup: MachineOwner
---------
And the driver is old. And Marvell SATA/SCSI drivers are always problematic.
Code:
fffff880`00da0000 fffff880`00de7000   mv61xx   T (no symbols)           
    Loaded symbol image file: mv61xx.sys
    Image path: \SystemRoot\system32\drivers\mv61xx.sys
    Image name: mv61xx.sys
    Timestamp:        Tue Oct 26 14:55:11 2010 (4CC69E77)
    CheckSum:         00031880
    ImageSize:        00047000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
It appears that you dont use RAID setup. Am I right in this point?

If so, boot into BIOS and disable any Marvell RAID option there.

Then Search in Control Panel> Programs and features. Uninstall Marvell 61xx driver

Let us know the result.
My System SpecsSystem Spec
10 Nov 2013   #3
TheCROW

Windows 7 64bit SP1
 
 

Thank you so much for your reply.
If I disable Marvell RAID, will I still be able to use my eSata external drives normally? I remember enabling it for that reason.
Your help is greatly appreciated.
My System SpecsSystem Spec
.

10 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

My System SpecsSystem Spec
12 Nov 2013   #5
TheCROW

Windows 7 64bit SP1
 
 

Thank you so much. Gonna try it and do some testing.
I'll get back to you with the results.
My System SpecsSystem Spec
20 Nov 2013   #6
TheCROW

Windows 7 64bit SP1
 
 

This seems to have solved the problem, but I cannot be sure until further testing as time goes by.
Thank you so much Arc. I really appreciate your effort and time.
I'll be back in case the problem comes back. Fingers crossed!
My System SpecsSystem Spec
21 Nov 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome
My System SpecsSystem Spec
Reply

 Please help with dmp file




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