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Windows 7: BSOD event ID 0x8000000000000002

10 Nov 2013   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD event ID 0x8000000000000002

Hello, Ive been getting critical events, hanging and BSOD with no real common denominator event/software etc. Im also new here so I assume you can all see my system which I have downloaded? and I hope Ive zipped up the damp crash file and its all ok (will be a minor miracle if thats true!) please help me.




Attached Files
File Type: zip SF_10-11-2013.zip (351.0 KB, 6 views)
My System SpecsSystem Spec
.

10 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi TJPG.

The BSOD is caused by Intel Management Engine Interface driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffffffffffa4, 2, 1, fffff88000ebc227}

*** WARNING: Unable to verify timestamp for TeeDriverx64.sys
*** ERROR: Module load completed but symbols could not be loaded for TeeDriverx64.sys
Probably caused by : TeeDriverx64.sys ( TeeDriverx64+e817 )

Followup: MachineOwner
---------
Uninstall Intel(R) Management Engine Components.

Let us know the results.
My System SpecsSystem Spec
11 Nov 2013   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for your reply. where will I find these components? and should I uninstall and should I try to reinstall?
Also, is this software? a driver? sorry for the naive reply - very much an amateur with all this. in that light should I be doing this or a professional?
thanks
tim
My System SpecsSystem Spec
.


11 Nov 2013   #4

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

UPDATE: I uninstalled the software after doing some research as to how. JUST as it seemed to be complete I got a BSOD this time with a new error...here it is.


Attached Files
File Type: zip SF_11-11-2013.zip (347.1 KB, 3 views)
My System SpecsSystem Spec
11 Nov 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Same thing.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88000ed5cce, fffff880009dc308, fffff880009dbb60}

*** WARNING: Unable to verify timestamp for TeeDriverx64.sys
*** ERROR: Module load completed but symbols could not be loaded for TeeDriverx64.sys
Probably caused by : TeeDriverx64.sys ( TeeDriverx64+ff51 )

Followup: MachineOwner
---------
Intel management engine should be there in Control Panel > Programs and Features, and you can uninstall it from there.
My System SpecsSystem Spec
11 Nov 2013   #6

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

It worked! the computer has been on all night and no BSOD! thank you so so much. I will use it all day just to see if, under usage it remains stable, but so far so good. Will hopefully mark solved at the end of the day.
genius
tim
My System SpecsSystem Spec
12 Nov 2013   #7

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Thanks !!!!!!!

Arc = genius
problem solved.

thank you for giving my sanity back
tim
My System SpecsSystem Spec
12 Nov 2013   #8

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

well famous last words! no sooner had I posted the solved, after two days its happened again!
It might be different because I then connected a Dynadock U3.0 (although it was 24 hours ago and the BSOD just happened).
please see the attached dump and let me know.
thanks
tim


Attached Files
File Type: zip SF_13-11-2013.zip (438.5 KB, 2 views)
My System SpecsSystem Spec
13 Nov 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Sorry to say, but it is the same thing. The BSOD of 13/11/2013 says ....
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for TeeDriverx64.sys
*** ERROR: Module load completed but symbols could not be loaded for TeeDriverx64.sys

Probably caused by : TeeDriverx64.sys ( TeeDriverx64+eb6f )

Followup: MachineOwner
---------
As the driver is staying there despite of all our efforts to remove it, at that point we should try for a Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec
13 Nov 2013   #10

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

cant I just delete the file? using unlocker or some such thing?

ED: for instance last time I deleted the whole intel engine management thing...but this time if I go and find the file (which I can do) and delete it, might that be another option before the install?
My System SpecsSystem Spec
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 BSOD event ID 0x8000000000000002




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