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Windows 7: Multiple BSOD's when running high performance software


10 Nov 2013   #1
Pen911

Windows 7 Ultimate x64
 
 
Multiple BSOD's when running high performance software

First of all i tried to run a SF_diagnostics scan but it gets an unhandled exception at "DxDiag".

Okay so I've been getting Blue screens for a while now and they've occurred irregularly however there are certain things that seem to "Speed up" the process...
for example when i try to play a decent game it runs it fine for 3/4 hours before BSOD-ing but when i play anything that's too demanding on specs like Battlefield 4, League Of Legends, or trying to render a video using Camtasia Studio 8 it just dies on me within the first 15 minutes.

I posted a thread about this a while back but no luck at all, things i tried included:
-Rolling back my Nvidia drivers to Stable builds
-Purchased and installed new graphics card
-Re-seated processor
-Wiped and re-installed windows 7 several times from various copies
-Re-seated RAM and swapped over
-8 passes of Memtest86
-Monitored temperature of GPU and CPU with no abnormalities
-Full scan of Microsoft Security Essentials

Will attach some of the Dump files in a bit,
Any idea how top get SF_Diagnostic to work ?

Update: recently re-seated my Graphics card again and it's now running half of the things with no BSOD's this is great and all but the fact it still dies is annoying




Attached Files
File Type: zip Recent DUmp FIles.zip (411.8 KB, 4 views)
File Type: zip SF_12-11-2013.zip (2.10 MB, 5 views)
My System SpecsSystem Spec
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12 Nov 2013   #2
Pen911

Windows 7 Ultimate x64
 
 

bump, please help :L
My System SpecsSystem Spec
12 Nov 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

My System SpecsSystem Spec
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12 Nov 2013   #4
Pen911

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
i wasnt gonna attach it because it crashes halfway through with an "Unhandled Exception" error.. saying it cant locate DxDiag.txt. but i guess i'll attach what i have anyway

update:
attached it now
My System SpecsSystem Spec
12 Nov 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Scan the system for possible virus infection with the following programs.
Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.


Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark


Do these three and let us know the results.
My System SpecsSystem Spec
17 Nov 2013   #6
Pen911

Windows 7 Ultimate x64
 
 

Graphics Card seems fine, tested both my new and old GPU's
No Viruses after running full scans

Memtest86 however.....
when i ran memtest a few months ago for about 6 passes i had no errors what so ever but this time during the 5th pass i got over 6000 errors straight away :L

-is there a way to collect this data for sharing ?
-i'm guessing i take 1 out, run memtest, swap them over and also test both ports ???
-i was thinking of upgrading both my motherboard and RAM soon anyway from 2x2gb to 2x4gb
-also because my motherboard was pretty cheap but was compatible i still want to upgrade it
My System SpecsSystem Spec
17 Nov 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Now follow the "Part 3: If You Have Errors:" of How to Test and Diagnose RAM Issues with Memtest86+

Errors/red lines means one or more RAM is faulty. But the fault may occur due to a faulty DIMM slot, too, which is a motherboard component. Using memtest86+, you can discriminate between a faulty RAM and a faulty motherboard.

How? Say you have two RAM sticks and two DIMM slots. You obtained errors at the test with all RAM sticks installed. Now, remove all the sticks but one. Test it in all the available slots, one by one. Continue the same procedure for all the available sticks.
How to make the inference that is it a RAM issue or it is a motherboard issue? Suppose you have got the result like that:

testSlot1Slot2
RAM1ErrorError
RAM2GoodGood
It is a RAM, a bad RAM.

But if you have got a result like that:

testSlot1Slot2
RAM1ErrorGood
RAM2ErrorGood
It is a motherboard issue. The particular slot is bad.

But if you change the Board+RAM, no need to do further tests, just replace those.
My System SpecsSystem Spec
20 Nov 2013   #8
Pen911

Windows 7 Ultimate x64
 
 

okay so when i ran Memtest the first time i got 6000+ errors as soon as it hit 6 passes,
but now i've tested every combination for at least 10 passes each and i'm no longer getting any errors...
Ram #1 - Slot #1 = 13 passes
Ram #2 - Slot #1 = 16 passes
Ram #1 - Slot #2 = 11 passes
Ram #2 - Slot #2 = 17 passes

So Memtest came up with nothing,
full virus scans came up with nothing,
and Graphics card passed stress test :L

what next ?
My System SpecsSystem Spec
21 Nov 2013   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

From your post #6, it is obvious that there is some issue with the RAM. And in post #8 you are saying that if you go for memtest with a single stick in a single DIMM, there is no issue.

Combining these two it may be inferred that it is some issue with the motherboard that it is not being able to handle all the DIMM slots occupied at the same time.

Run the computer with a single RAM stick connected. If you are within warranty, let ASrock know about the situation.
My System SpecsSystem Spec
22 Nov 2013   #10
Pen911

Windows 7 Ultimate x64
 
 

Okay, unfortunately the warranty has expired with my motherboard as my computer was built over the course or many, many months (it's called unemployment ) but i have a job now and my next payday is coming up so i will be able to upgrade it within a couple weeks!

are there any motherboards you'd recommend?
or is that something for a different thread :L
My System SpecsSystem Spec
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 Multiple BSOD's when running high performance software




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