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Windows 7: Laptop can't run for more than 3hrs straight.

10 Nov 2013   #1

Windows 7 Ultimate x64
 
 
Laptop can't run for more than 3hrs straight.

My laptop can't run for more than 3hrs straight. It freezes [usually in Chrome or when I'm watching a movie in bs player or vlc.] and after a minute or two it gives me a bsod saying Driver power state failure OR IRQL not less or equal.

I tried reinstalling windows several times and that didn't solve it. Recently I used Driver Genius 11 and it found some missing and outdated drivers. I updated them but that didn't solve it either. I have no idea what to do. I've been battling with this problem for about 2-3 months now.

Any help will be highly appreciated.

P.S. I noticed that it never does this when gaming [gta iv , counter strike:go or team fortress 2]
P.P.S. someone said that it could be related to high temperatures. the CPU is just below 50 and GPU at a constant 40-45 Celsius when idle. Asus said that the temperatures are ok.




Attached Files
File Type: zip kevil0922.zip (1.53 MB, 9 views)
My System SpecsSystem Spec
.

11 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disk cleanup tool before you upload another zip.

Also. is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.
My System SpecsSystem Spec
11 Nov 2013   #3

Windows 7 Ultimate x64
 
 

I used the Grab All button for the minidumps. Sorry for the mistake earlier.


Attached Thumbnails
Laptop can't run for more than 3hrs straight.-speccy-summary-tab-screenshot.png  
Attached Files
File Type: zip kevil0922 (2).zip (1.94 MB, 4 views)
My System SpecsSystem Spec
.


12 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

The issue is with nvidia Optimus. But I am not able to suggest the best action here.

Plus, you monitor the temps. See if it increases with time from what is stated in the screenshot.

I will ask for others opinion in this thread.
____________________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {10, 2, 1, fffff80002e8af1f}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+e498c )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002e8af1f, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800030b9100
GetUlongFromAddress: unable to read from fffff800030b91c0
 0000000000000010 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeAcquireInStackQueuedSpinLock+5f
fffff800`02e8af1f 488717          xchg    rdx,qword ptr [rdi]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  TuneUpUtilitie

TAG_NOT_DEFINED_c000000f:  FFFFF800047ABFB0

TRAP_FRAME:  fffff800047ab420 -- (.trap 0xfffff800047ab420)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=0000000000000000
rdx=fffff800047ab690 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002e8af1f rsp=fffff800047ab5b0 rbp=fffffa800733f000
 r8=fffff800047ab690  r9=0000000000000000 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz na pe nc
nt!KeAcquireInStackQueuedSpinLock+0x5f:
fffff800`02e8af1f 488717          xchg    rdx,qword ptr [rdi] ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002e81169 to fffff80002e81bc0

STACK_TEXT:  
fffff800`047ab2d8 fffff800`02e81169 : 00000000`0000000a 00000000`00000010 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff800`047ab2e0 fffff800`02e7fde0 : fffff800`047ab558 00000000`00000004 fffff800`047ab560 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`047ab420 fffff800`02e8af1f : fffffa80`0977ad90 00000000`00000030 fffff880`0f444f2d 00000000`000007ff : nt!KiPageFault+0x260
fffff800`047ab5b0 fffff880`0f35b98c : fffffa80`0733f000 00000000`00000000 fffffa80`0733f000 00000000`c1d00061 : nt!KeAcquireInStackQueuedSpinLock+0x5f
fffff800`047ab600 fffffa80`0733f000 : 00000000`00000000 fffffa80`0733f000 00000000`c1d00061 00000000`0000000d : nvlddmkm+0xe498c
fffff800`047ab608 00000000`00000000 : fffffa80`0733f000 00000000`c1d00061 00000000`0000000d fffff880`0f349c5d : 0xfffffa80`0733f000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+e498c
fffff880`0f35b98c ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  nvlddmkm+e498c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52676afe

FAILURE_BUCKET_ID:  X64_0xA_nvlddmkm+e498c

BUCKET_ID:  X64_0xA_nvlddmkm+e498c

Followup: MachineOwner
---------

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f277000 fffff880`0feae000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 11:51:50 2013 (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006bbfa10, fffff80000b9c3d8, fffffa8008751010}

Unable to load image nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006bbfa10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Windows 7, otherwise the Functional Device Object of the stack
Arg4: fffffa8008751010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

DEVICE_OBJECT: fffffa8007115040

DRIVER_OBJECT: fffffa8007119060

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52676afe

MODULE_NAME: nvlddmkm

FAULTING_MODULE: fffff8800f2ab000 nvlddmkm

IRP_ADDRESS:  fffffa8008751010

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`02f4d8d2 : 00000000`0000009f 00000000`00000003 fffffa80`06bbfa10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02ee885c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02ee86f6 : fffffa80`07944c58 fffffa80`07944c58 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02ee85de : 00000049`0c134471 fffff800`00b9cb18 00000000`001eafe6 fffff800`0305cf48 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02ee83c7 : 00000011`14e6f9c4 00000011`001eafe6 00000011`14e6f9f5 00000000`000000e6 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02ed58ca : fffff800`03058e80 fffff800`03066cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C4, {f6, ac, fffffa8008346060, fffff8800f37cbbd}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+9abbd )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 00000000000000f6, Referencing user handle as KernelMode.
Arg2: 00000000000000ac, Handle value being referenced.
Arg3: fffffa8008346060, Address of the current process.
Arg4: fffff8800f37cbbd, Address inside the driver that is performing the incorrect reference.

Debugging Details:
------------------


BUGCHECK_STR:  0xc4_f6

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  rundll32.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000351b4ec to fffff8000308ebc0

STACK_TEXT:  
fffff880`09708888 fffff800`0351b4ec : 00000000`000000c4 00000000`000000f6 00000000`000000ac fffffa80`08346060 : nt!KeBugCheckEx
fffff880`09708890 fffff800`03530bf4 : 00000000`000000ac fffffa80`08346060 00000000`00000004 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`097088d0 fffff800`032e8890 : fffff800`03384780 fffff880`09708b20 fffff880`09708d00 fffff880`09708eb0 : nt!VfCheckUserHandle+0x1b4
fffff880`097089b0 fffff800`0335e6b5 : fffff8a0`027c9800 fffff8a0`00000001 fffffa80`044173b0 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x2027e
fffff880`09708a80 fffff800`0308de53 : fffffa80`08346b50 fffff880`09708e38 00000000`00000002 00000000`00000000 : nt!NtQueryValueKey+0x115
fffff880`09708c10 fffff800`0308a410 : fffff800`0351fd96 fffff880`0f37cbbd fffff880`09708eb0 fffff880`09708ea8 : nt!KiSystemServiceCopyEnd+0x13
fffff880`09708e18 fffff800`0351fd96 : fffff880`0f37cbbd fffff880`09708eb0 fffff880`09708ea8 fffff800`0308a410 : nt!KiServiceLinkage
fffff880`09708e20 fffff880`0f37cbbd : fffff880`097098ca fffff880`09708ef0 fffff880`097098b8 fffffa80`03ff7f98 : nt!VfZwQueryValueKey+0x76
fffff880`09708e70 fffff880`097098ca : fffff880`09708ef0 fffff880`097098b8 fffffa80`03ff7f98 00000000`00000000 : nvlddmkm+0x9abbd
fffff880`09708e78 fffff880`09708ef0 : fffff880`097098b8 fffffa80`03ff7f98 00000000`00000000 fffff880`09708ea0 : 0xfffff880`097098ca
fffff880`09708e80 fffff880`097098b8 : fffffa80`03ff7f98 00000000`00000000 fffff880`09708ea0 fffff980`00000000 : 0xfffff880`09708ef0
fffff880`09708e88 fffffa80`03ff7f98 : 00000000`00000000 fffff880`09708ea0 fffff980`00000000 00000000`000000ac : 0xfffff880`097098b8
fffff880`09708e90 00000000`00000000 : fffff880`09708ea0 fffff980`00000000 00000000`000000ac fffffa80`00280026 : 0xfffffa80`03ff7f98


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+9abbd
fffff880`0f37cbbd 3d340000c0      cmp     eax,0C0000034h

SYMBOL_STACK_INDEX:  8

SYMBOL_NAME:  nvlddmkm+9abbd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52676afe

FAILURE_BUCKET_ID:  X64_0xc4_f6_nvlddmkm+9abbd

BUCKET_ID:  X64_0xc4_f6_nvlddmkm+9abbd

Followup: MachineOwner
---------

2: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f2e2000 fffff880`0ff19000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 23 11:51:50 2013 (52676AFE)
    CheckSum:         00C0CF0F
    ImageSize:        00C37000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
12 Nov 2013   #5

Windows 7 Pro-x64
 
 

Don't use third party software or drivers for system hardware unless directed by ASUS. You should be getting your drivers from ASUS. Especially the "Chipset" INF files. Do a clean install of Windows then apply updates from this link ONLY. *** Do this ONLY if your Laptop is model N56VM as stated in your specs. *** There's a discrepancy with your BIOS date also so something is not right. Your MSInfo file couldn't be opened so I couldn't look.

ASUS Download link: ASUSTeK Computer Inc. -Support- Drivers and Download N56VM

Version V8.17.12.9667
Copy Link Description nVidia Graphics Driver
File Size 192,16 (MBytes) 2012.06.14 update
Code:
 
 0: kd> !irp fffffa8008751010
Irp is active with 4 stacks 3 is current (= 0xfffffa8008751170)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  2 00000000 00000000 00000000-00000000    
    Args: 00000000 00000000 00000000 ffffffffc000000e
 [ 16, 0]   0  2 fffffa8006bbfa10 00000000 fffff8800f3ed0b4-fffffa8008336650    
        \Driver\pci nvlddmkm
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8007115040 00000000 fffff80002ec9710-fffffa8009c1f170 Success Error Cancel pending
        \Driver\nvlddmkm nt!IopUnloadSafeCompletion
   Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800898c610    
    Args: 00000000 00000000 00000000 00000000
fffff880`0f2ab000 fffff880`0fee2000 nvlddmkm nvlddmkm.sys
Loaded symbol image file: nvlddmkm.sys
Symbol file: nvlddmkm.sys
Image path: nvlddmkm.sys
Timestamp: Wed Oct 23 01:21:50 2013 (52676AFE)
CheckSum: 00C0CF0F
ImageSize: 00C37000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
12 Nov 2013   #6

Windows 7 Ultimate x64
 
 

My model is N56VB [and on the asus website they don't have anything for windows 7.]

@carwiz the nvidia link doesn't work for me. I've done the whole clean reinstall of windows about 5 or 6 times now and it didn't solve it. It had this problem before I tried the 3rd party drivers.

I have the latest nvidia drivers [I checked the website and the nvidia experience program] and on the Intel website when I do the online test it says that the driver is valid and up to date.

The bios is up to date as well. I tried updating it at some point but it wouldn't let me because I already had the latest version.

Today I went to the IT desk at university and they did some diagnostics and told me that there's nothing wrong with the hardware. They told me to set it to use the nvidia graphics only and this seems to be more or less a fix because today it hasn't crashed....but I'm still not comfortable with it...
My System SpecsSystem Spec
12 Nov 2013   #7

Windows 7 Pro-x64
 
 

Ok, I guess I misread the model in your spec. Disregard the specific links.

Your machine came with Windows 8. Probably why the debugger flagged the driver as a no-match. Your laptop may need chip specific INF files to tell Windows how to service the hardware. Not sure how you'll get those. The INF files are specific to the chip sets used by the manufacturer (ASUS). The Win8 INF files may not load under Windows 7 but you could check and try. And if you have dual graphics, disabling the built-in graphics will cause the PC to draw more power. Many laptops are designed to switch back and forth as needed for the graphics load.
My System SpecsSystem Spec
12 Nov 2013   #8

Windows 7 Ultimate x64
 
 

I know about the switching back and forth part. It's how it was set in the nvidia control panel. Right now I set it to use just the nvidia graphics all the time and so far it hasn't crashed [system uptime: 7hrs and 11 minutes right now. ]

The laptop didn't came with windows preinstalled. It just has a cd with drivers for windows 8. I tried using that but it's not compatible with 7.

I've just found this and I'm gonna try it out. https://downloadcenter.intel.com/Det...ility&lang=eng


Attached Thumbnails
Laptop can't run for more than 3hrs straight.-intel-inf.png  
My System SpecsSystem Spec
14 Nov 2013   #9

Windows 7 Pro-x64
 
 

Any feedback? How did it go?
My System SpecsSystem Spec
14 Nov 2013   #10

Desk1 8 Pro / Desk2 7 Home Prem / Laptop 8.1 Pro all 64bit
 
 

Hmm on the site it only lists drivers for 8 N56VB - Notebooks & Ultrabooks - ASUS this lists drivers for others try it

But an option I would have thought if you wipe the drive and stuck an OEM in then it should load drivers for audio graphics USN etc
My System SpecsSystem Spec
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 Laptop can't run for more than 3hrs straight.




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