Getting frequent BSOD

Cl3m said:

Hi everyone,

I own an old Dell E4300 with Windows 7 installed and I frequently get BSOD on it. I have a kernel data inpage error but I don't know how to fix it. I attached the BSOD reports

Thank you in advance for your help :)

Hi Cl3m,

Welcome to Seven forums.

These are the debugging details for your last BSOD:

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR: 0x7a_c000000e

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

Kindly perform a diagnostics on the system to ensure there are no issues with hardware of the system:

http://dell.to/18xQpRy

Also, if diagnostics pass kindly run driver verifier on your system:

Driver Verifier - Enable and Disable

Kindly update your system specs here by following this.

Keep us posted with the results so we can advise you further.

Cl3m said:

Hi SandeepP,

First of all thanks for your answer :)

I did the Dell diagnosis which didn't found any problems. I enabled the driver verifier and will see if I get new BSOD in the next 24 hours :)

PS : I updated my system specs too

Hi Cl3m,

Thanks for providing us this information. Its great to hear that we have not found out any hardware issues.

Please check the system with driver verifier and if the blue screen happens then disable the verifier and post the new dump file on the post for us.

Keep us posted with the results so we can advise you further.

Cl3m said:

Here is the new dump file for the BSOD I just got few minutes ago

Hope it helps :)

Hi Cl3m,

Thanks for providing us this information.

BUGCHECK_STR: 0x7a_c00000c0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: chrome.exe

CURRENT_IRQL: 0

Remove chrome from the system and use Revo Uninstaller to remove any unwanted applications from the system:

Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

If you have any other security software would recommend to use Microsoft Security essentials for diagnosing purpose:

Microsoft Security Essentials - Microsoft Windows

Keep us posted with the results so we can advise you further.

Cl3m said:

Hi SandeepP and thanks for your help,

I will try to uninstall Chrome to see if the BSOD's stops. Does it mean I have a virus ? (Chrome is not supposed to be a problematic software ?). Can I install Chrome again after uninstalling it with Revo ?

Do I have to switch from Eset Nod32 to MSE right now or wait untill I figure out if Chrome causes the BSOD's ?

Thank you very much :)

Hi Cl3m,

Chrome doesn't cause the problem normally. However, it would be worth trying. Kindly remove it from revo uninstaller as suggested. Yes it would be better to switch to MSE for checking the system.

Keep us posted with the results so we can advise you further.