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Windows 7: Getting frequent BSOD


11 Nov 2013   #1

Microsoft Windows 7 Professionnel 64 bits 7601 Multiprocessor Free Service Pack 1
 
 
Getting frequent BSOD

Hi everyone,

I own an old Dell E4300 with Windows 7 installed and I frequently get BSOD on it. I have a kernel data inpage error but I don't know how to fix it. I attached the BSOD reports

Thank you in advance for your help




Attached Files
File Type: zip SF_11-11-2013.zip (178.1 KB, 2 views)
My System SpecsSystem Spec
.

11 Nov 2013   #2

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Cl3m View Post
Hi everyone,

I own an old Dell E4300 with Windows 7 installed and I frequently get BSOD on it. I have a kernel data inpage error but I don't know how to fix it. I attached the BSOD reports

Thank you in advance for your help
Hi Cl3m,

Welcome to Seven forums.

These are the debugging details for your last BSOD:

Quote:
Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR: 0x7a_c000000e

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
Kindly perform a diagnostics on the system to ensure there are no issues with hardware of the system:

http://dell.to/18xQpRy

Also, if diagnostics pass kindly run driver verifier on your system:

Driver Verifier - Enable and Disable

Kindly update your system specs here by following this.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
11 Nov 2013   #3

Microsoft Windows 7 Professionnel 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

Hi SandeepP,

First of all thanks for your answer

I did the Dell diagnosis which didn't found any problems. I enabled the driver verifier and will see if I get new BSOD in the next 24 hours

PS : I updated my system specs too
My System SpecsSystem Spec
.


11 Nov 2013   #4

Microsoft Windows 7 Professionnel 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

I just got one again...

How can I identify the problematic driver ?
My System SpecsSystem Spec
12 Nov 2013   #5

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Cl3m View Post
Hi SandeepP,

First of all thanks for your answer

I did the Dell diagnosis which didn't found any problems. I enabled the driver verifier and will see if I get new BSOD in the next 24 hours

PS : I updated my system specs too
Hi Cl3m,

Thanks for providing us this information. Its great to hear that we have not found out any hardware issues.

Please check the system with driver verifier and if the blue screen happens then disable the verifier and post the new dump file on the post for us.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
12 Nov 2013   #6

Microsoft Windows 7 Professionnel 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

Here is the new dump file for the BSOD I just got few minutes ago

Hope it helps


Attached Files
File Type: zip 111213-21138-01.zip (42.7 KB, 3 views)
My System SpecsSystem Spec
13 Nov 2013   #7

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Cl3m View Post
Here is the new dump file for the BSOD I just got few minutes ago

Hope it helps
Hi Cl3m,

Thanks for providing us this information.

Quote:
BUGCHECK_STR: 0x7a_c00000c0

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

PROCESS_NAME: chrome.exe

CURRENT_IRQL: 0
Remove chrome from the system and use Revo Uninstaller to remove any unwanted applications from the system:

Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller

If you have any other security software would recommend to use Microsoft Security essentials for diagnosing purpose:

Microsoft Security Essentials - Microsoft Windows

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
13 Nov 2013   #8

Microsoft Windows 7 Professionnel 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

Hi SandeepP and thanks for your help,

I will try to uninstall Chrome to see if the BSOD's stops. Does it mean I have a virus ? (Chrome is not supposed to be a problematic software ?). Can I install Chrome again after uninstalling it with Revo ?

Do I have to switch from Eset Nod32 to MSE right now or wait untill I figure out if Chrome causes the BSOD's ?

Thank you very much
My System SpecsSystem Spec
13 Nov 2013   #9

Microsoft Windows 7 Professionnel 64 bits 7601 Multiprocessor Free Service Pack 1
 
 

Chrome is definitely causing my BSOD's (even with MSE installed instead of Nod32).

What can I do to keep using Chrome ?

Thanks
My System SpecsSystem Spec
14 Nov 2013   #10

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by Cl3m View Post
Hi SandeepP and thanks for your help,

I will try to uninstall Chrome to see if the BSOD's stops. Does it mean I have a virus ? (Chrome is not supposed to be a problematic software ?). Can I install Chrome again after uninstalling it with Revo ?

Do I have to switch from Eset Nod32 to MSE right now or wait untill I figure out if Chrome causes the BSOD's ?

Thank you very much
Hi Cl3m,

Chrome doesn't cause the problem normally. However, it would be worth trying. Kindly remove it from revo uninstaller as suggested. Yes it would be better to switch to MSE for checking the system.

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
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