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Windows 7: BSOD IRQL_Not_Less_OR_EQUAL STOP: 0x0000000A

11 Nov 2013   #1
frankson

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD IRQL_Not_Less_OR_EQUAL STOP: 0x0000000A

I have gotten this screen 4ish times today, I am running Utorrent, Internet Explorer, and Microsoft Word. I have no idea where to start. I have downloaded and followed the instructions as best as possible.

Know that I have next to no computer knowledge. I searched for answers in other threads but I really don't know what I am dealing with


My System SpecsSystem Spec
.
12 Nov 2013   #2
x BlueRobot

 

My System SpecsSystem Spec
13 Nov 2013   #3
frankson

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I hope this is right... I attached a file, don't know if I did the dump thing right
My System SpecsSystem Spec
.

13 Nov 2013   #4
x BlueRobot

 

Code:
BugCheck A, {0, 2, 0, fffff800035f6477}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )
Code:
0: kd> lmvm NETw5s64
start             end                 module name
fffff880`0504f000 fffff880`056fc000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Tue Sep 15 20:40:39 2009 (4AAFEDB7)
    CheckSum:         006A6E93
    ImageSize:        006AD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This seems to be a easy bugcheck, your Intel 5100 wifi driver is very outdated, and seems to be causing a illegal page fault. Please update the driver from here - https://downloadcenter.intel.com/Default.aspx
My System SpecsSystem Spec
13 Nov 2013   #5
x BlueRobot

 

You also appear to be running two anti-virus programs, which can cause serious conflicts and crashes for your system. Please remove both of these programs, and then install the recommended free alternatives.

Remove:

Code:
Start Menu\Programs\Norton AntiVirus
Start Menu\Programs\Norton Identity Safe
Removal Tool - https://support.norton.com/sp/en/uk/...rProfile_en_us

Remove:

Code:
Start Menu\Programs\McAfee
Removal Tool - How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
13 Nov 2013   #6
frankson

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So for the Intel 5100 wifi driver... is this what I am looking for? Sorry I very new to all this.
My System SpecsSystem Spec
13 Nov 2013   #7
frankson

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

...
My System SpecsSystem Spec
13 Nov 2013   #8
x BlueRobot

 

Yes that is the driver you'll need, and have removed those programs?
My System SpecsSystem Spec
17 Nov 2013   #9
frankson

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I uninstalled Norton but couldn't Mcafee in my programs list.

I am working on the scans right now
My System SpecsSystem Spec
18 Nov 2013   #10
x BlueRobot

 

Use the McAfee Removal Tool as suggested.
My System SpecsSystem Spec
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 BSOD IRQL_Not_Less_OR_EQUAL STOP: 0x0000000A




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