Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD IRQL_Not_Less_OR_EQUAL STOP: 0x0000000A

11 Nov 2013   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD IRQL_Not_Less_OR_EQUAL STOP: 0x0000000A

I have gotten this screen 4ish times today, I am running Utorrent, Internet Explorer, and Microsoft Word. I have no idea where to start. I have downloaded and followed the instructions as best as possible.

Know that I have next to no computer knowledge. I searched for answers in other threads but I really don't know what I am dealing with


My System SpecsSystem Spec
.

12 Nov 2013   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

My System SpecsSystem Spec
13 Nov 2013   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I hope this is right... I attached a file, don't know if I did the dump thing right


Attached Files
File Type: rar SF_11-11-2013.rar (554.5 KB, 1 views)
My System SpecsSystem Spec
.


13 Nov 2013   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
BugCheck A, {0, 2, 0, fffff800035f6477}

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys ( NETw5s64+b76b )
Code:
0: kd> lmvm NETw5s64
start             end                 module name
fffff880`0504f000 fffff880`056fc000   NETw5s64 T (no symbols)           
    Loaded symbol image file: NETw5s64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
    Image name: NETw5s64.sys
    Timestamp:        Tue Sep 15 20:40:39 2009 (4AAFEDB7)
    CheckSum:         006A6E93
    ImageSize:        006AD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
This seems to be a easy bugcheck, your Intel 5100 wifi driver is very outdated, and seems to be causing a illegal page fault. Please update the driver from here - https://downloadcenter.intel.com/Default.aspx
My System SpecsSystem Spec
13 Nov 2013   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

You also appear to be running two anti-virus programs, which can cause serious conflicts and crashes for your system. Please remove both of these programs, and then install the recommended free alternatives.

Remove:

Code:
Start Menu\Programs\Norton AntiVirus
Start Menu\Programs\Norton Identity Safe
Removal Tool - https://support.norton.com/sp/en/uk/...rProfile_en_us

Remove:

Code:
Start Menu\Programs\McAfee
Removal Tool - How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MCPR)

Install and perform full scans with:
information   Information
Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:
My System SpecsSystem Spec
13 Nov 2013   #6

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So for the Intel 5100 wifi driver... is this what I am looking for? Sorry I very new to all this.


Attached Thumbnails
BSOD IRQL_Not_Less_OR_EQUAL  STOP: 0x0000000A-driver-list.png  
My System SpecsSystem Spec
13 Nov 2013   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

...


Attached Thumbnails
BSOD IRQL_Not_Less_OR_EQUAL  STOP: 0x0000000A-driver-list-2.png  
My System SpecsSystem Spec
13 Nov 2013   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Yes that is the driver you'll need, and have removed those programs?
My System SpecsSystem Spec
17 Nov 2013   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I uninstalled Norton but couldn't Mcafee in my programs list.

I am working on the scans right now
My System SpecsSystem Spec
18 Nov 2013   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Use the McAfee Removal Tool as suggested.
My System SpecsSystem Spec
Reply

 BSOD IRQL_Not_Less_OR_EQUAL STOP: 0x0000000A




Thread Tools



Similar help and support threads for2: BSOD IRQL_Not_Less_OR_EQUAL STOP: 0x0000000A
Thread Forum
Solved irql_not_less_or_equal-stop-0x0000000a at startup BSOD Help and Support
Solved BSOD Random IRQL_NOT_LESS_OR_EQUAL (STOP: 0x0000000A) BSOD Help and Support
BSOD doing anything, IRQL_NOT_LESS_OR_EQUAL, Stop: 0x0000000A BSOD Help and Support
Random BSOD. | "BCCODE 'a' | STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL" BSOD Help and Support
BSOD IRQL_NOT_LESS_OR_EQUAL STOP: 0x0000000A BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:43 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33