Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Will Not Boot - Bad Pool Header

13 Nov 2013   #11
bnailchi

I think it's 64 bit
 
 

BigMck,

Thank you for your help with this. I really appreciate your efforts.

I will wait to see if I can get help here.

BJ


My System SpecsSystem Spec
.
13 Nov 2013   #12
YoYo155

Windows 10
 
 

Welcome bnailchi .
In order for us to help we need you supply the files generated by the SF Diagnostic Tool.
Don't open a new thread just attach the file in your next post.
My System SpecsSystem Spec
14 Nov 2013   #13
bnailchi

I think it's 64 bit
 
 

Thanks for your response. I don't know how to run the SF Diagnostic Tools when I can't get into Safe Mode to do anything. I am able to turn on the laptop, push F8, and get to the screen where I have the option of Safe Mode. When I click on Safe Mode, it starts Loading Windows Files and gets stuck. I can go no further other than to shut it down. Any suggestions?
My System SpecsSystem Spec
.

14 Nov 2013   #14
YoYo155

Windows 10
 
 

Quote   Quote: Originally Posted by bnailchi View Post
Thanks for your response. I don't know how to run the SF Diagnostic Tools when I can't get into Safe Mode to do anything. I am able to turn on the laptop, push F8, and get to the screen where I have the option of Safe Mode. When I click on Safe Mode, it starts Loading Windows Files and gets stuck. I can go no further other than to shut it down. Any suggestions?
In that case the first thing I would do is to backup any important files as soon as possible.
Please follow this tutorial on how to extract your files from a dead OS.
At the same opportunity grab all of the dump files for analysis, located in the minidump folder.
Code:
C:\Windows\minidump
What do you get when you try to boot normally into Windows?
What is the bugcheck code you're getting?

Follow this tutorial and select Disable Automatic Restart on System Failure that way it won't restart
right away and you can snap a picture of the BSOD.

Attach it in your next post here .
My System SpecsSystem Spec
15 Nov 2013   #15
bnailchi

I think it's 64 bit
 
 

I went to the Emergency Kit web page and created a flash drive with Mint Mate using the Universal USB Installer. I put the flash drive in the USB port of my husband's laptop and turned on the computer. This is what happened:

* Dell logo appeared
* Starting Windows appeared
* Screen with "bad pool header" error message appeared (message copied in previous message) and then within a second or two went to Startup Repair and started searching for problems. After about 4 hours, my husband noticed that the screen had changed, saying the computer had to be restarted to finish the repairs (I didn't see it and so don't know the exact words). Before we could take action, the computer shut down itself and restarted. It went through the loop above and went back to launching Startup Repair. It's been searching for problems for about 2-3 hours since it restarted and is still running.

This is a little encouraging because previously the Startup Repair had stopped without result.

Should I let it run for a while longer? If so, how long?

As another thought, should I cancel the repair, force a shut down of the computer, and then restart and use the F8 key to get to the Advanced Boot Options screen? What then?

NOTE: My husband only has photos saved on the laptop with no other data to lose. I have copies of most if not all of the photos on my laptop. So, at this point, we don't need to worry about losing data in attempting a repair.

What would you suggest at this point?

Thanks so much for your help.

BJ
My System SpecsSystem Spec
15 Nov 2013   #16
YoYo155

Windows 10
 
 

From my experience, as sad as it is the auto-repair rarely succeeds in actually repairing the OS
the good thing about it are the manual tools being offered at the same environment.

Forcing a shutdown during the repair can corrupt files but that is not a concern in your case
so not to worry about that.
If you can please get me the pictures of the bug check as detailed in my previous post just so we know
if you should event try and go for a clean install, meaning hardware malfunction might occurred.
If you are unable to get to the state of taking a picture of the bug checks (yes, four or five should suffice
in seeing a pattern) and you have no data to lose on the disk then I would perform a clean install and go from there,
meaning if that fixes it then great if not report back with the necessary files .
My System SpecsSystem Spec
15 Nov 2013   #17
bnailchi

I think it's 64 bit
 
 

Very shortly after I posted my last message, the Startup Repair stopped and said that it was unable to fix the problem. So, I allowed it to shut down.

I am not sure what you mean by bug check screens since I am not getting anything other than what I listed above. I did put the text of the bad pool header message in a previous message in this thread. I was able to find that text on the Internet from someone else's message about the same problem. I could not have captured it since that message appeared and then changed within seconds. I have seen no other error pages except (again in my previous message) before it got this bad, I ran a Performance Diagnostic and got error code Ox8007045D, which I discovered from someone else's problem to be "ERROR_IO_DEVICE". That's all I have seen in terms of screens providing any information. Am I misinterpreting your request for data?

So, if it's best at this point to do a clean install, what does that mean exactly? Please be as specific as possible since I have not done this before.

Thank you so much for all of your help.

BJ
My System SpecsSystem Spec
15 Nov 2013   #18
YoYo155

Windows 10
 
 

Hi , let me try and clear up a few things.
What I meant by bug check screens are more known as a BSOD.
When ever you're presented with the selection, at boot, of choosing between
auto-repair and booting into Windows normally and you choose the Boot into Windows option
does it result in a BSOD every time?
Is the code i.e. 0x0000019, the same every time?

When you boot the PC ignore the option to try and automatically repair, use the arrow key to choose
the option to Boot into Windows normally then quickly start repeatedly pressing the F8 key to bring up
the Advanced Boot Options and Disable Automatic Restart on System Failure.
Quote   Quote: Originally Posted by YoYo155 View Post
Follow this tutorial and select Disable Automatic Restart on System Failure that way it won't restart
right away and you can snap a picture of the BSOD.


Basically what I'm trying to achieve is to verify if the hardware is in good shape so we can go ahead
and reinstall Windows and for that I need more information.

By the way, earlier I referred to this when I mentioned a clean install.
My System SpecsSystem Spec
16 Nov 2013   #19
bnailchi

I think it's 64 bit
 
 

Good morning. Thank you so much for your clarification. It helped a lot. This is what I have done so far this morning...

I pushed the power on button to start the computer.
At first sight of the Dell logo, I pressed the F8 key to get to the Advanced Boot Option screen
I keyed down and selected Disable Automatic Restart on System Failure
Starting Windows screen immediately appeared and began running
After about a minute, the BSOD appeared – Bad Pool Header – the same one that comes up every time I attempt to boot
In an attempt to capture a snapshot of the BSOD, I pressed Alt + print screen key. It may be placing the screen image on a clipboard, but how do I get to it when I can’t access any of the computer functions? Is there another way to get a screen capture? Where and how do I collect it and save it to send through MY computer?
Although I am unable to capture and transfer the screen shot, I was able to read and type from his screen to my laptop. Here is the information. It reads:
*******************************************************************
A problem has been detected and Windows has been shut down to prevent damage to your computer.
BAD_POOL_HEADER
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:

Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

Technical Information:
*** STOP: 0x00000019 (0x0000000000000022, 0xFFFFF8A000C00000, 0x0000000000000001, 0x0000000000000000)

Collecting data for crash dump…
Initializing disk for crash dump…
Physical memory dump FAILED with status 0xC000009C,

Contact your system administrator or technical support group for further
assistance.



I tried Starting Windows a couple more times. Yes, I get the same BSOD every time with the text as detailed above whenever I try to start Windows normally.

I have been unable to use any Safe Mode.

My husband says that he has not installed any new hardware or software lately, other than whatever comes with the automatic periodic updates.

Whatever we do, we do not need to worry about any personal files, data, etc.

I await the next step. Thanks so much. BJ
My System SpecsSystem Spec
16 Nov 2013   #20
YoYo155

Windows 10
 
 

Thanks for the update .
A consistent 0x19 bug check (BSOD) is usually a device driver, in that case seeing you don't have data to lose
I would suggest going for a clean healthy install Windows 7 .
My System SpecsSystem Spec
Reply

 Will Not Boot - Bad Pool Header




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD on Steam Update, Bad Pool Caller or Bad Pool Header, no dmp files
Good day all, I hope someone can help me with a consistent BSOD problem I've had today. Every time my Steam client starts up and attempts to download its latest update, I get a BSOD with a Bad Pool Caller (one time out of about a dozen crashes it was Bad Pool Header instead). I have tried the...
BSOD Help and Support
Persisant BSOD BAD POOL HEADER 0x19 unable to boot to safe mode
hi hope someone can help me. am looking at a friends samsung dp-u200 all-in-one touchscreen desktop pc. It keeps getting BSod whilst trying to load the desktop. The same happens if i try to boot into safe mode. I currently have the hdd linked up to my computer so i could access the bsod...
BSOD Help and Support
BSOD after boot up, error bad pool header
Hi all, I just got this newly assembled computer with windows 7 home premium x64. The BSOD came on after boot up, before i could do anything with it. attached are the dumps and logs i grabbed with the SF Diagnostic tool Appreciate if you guys could give me a hand on this.
BSOD Help and Support
BSOD on boot up "Bad Pool Header"
I am very thankful to have found this forum, thank you for dedicating time to do this. I upgraded a few things: Processor: FX6100 Mobo: MSI FX 880GMS-E41 RAM: 2 x 4GB Kingston DD3 HDD: Seagate 1TB 7200
BSOD Help and Support
BSOD bad pool header
I just recently updated to windows 7 and I have only gotten this BSOD once but I am unsure why I got it and any help will be appreciated. This error happened while I was opening league of legends. Please let me know if I need to include anything else. Attached is the minidump and a screen of...
BSOD Help and Support
Bad Pool Header
I get alot of BCOD. I did a new new install of windows 7
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 06:50.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App