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Windows 7: Windows 7 Ntoskrnl.exe crash

12 Nov 2013   #1

Windows 7 Home Premium x64 Service Pack 1
 
 
Windows 7 Ntoskrnl.exe crash

My HP pavillion pc has crashed more than 10x in the last couple of weeks. I just restarted it after its 3rd crash today. I have no idea what to do to prevent the blue screen crashes caused by ntoskrnl.exe. I have tried restoring the system to earlier dates and even downloaded ccleaner to run a system cleanup but nothing seems to help. Any simple and non technical solutions please?




Attached Thumbnails
Windows 7 Ntoskrnl.exe crash-initiallize-screen-capture.png  
Attached Files
File Type: zip initiallize.zip (1.55 MB, 3 views)
My System SpecsSystem Spec
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12 Nov 2013   #2

Windows 7 Pro-x64
 
 

The errors are being caused by "Lollipop.exe" which appears to be malware associated with adware. If it is malware, it's known to install a root kit and run from boot so restores won't help. I'll try to get one of the AV gurus to take a look.
My System SpecsSystem Spec
12 Nov 2013   #3

Windows 7 Pro-x64
 
 

Here's some info passed along from several others that may help. Start with these then get back.

Quote:
Please scan for possible infection and file corruption.

(*Kaspersky Rescue CD from a USB thumbdrive)
My System SpecsSystem Spec
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13 Nov 2013   #4

Windows 7 Home Premium x64 Service Pack 1
 
 
Thanks

will try it and get back to you. Really appreciate the help
My System SpecsSystem Spec
15 Nov 2013   #5
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Lollipop.exe is "adware" Adware:Win32/Lollipop
My System SpecsSystem Spec
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 Windows 7 Ntoskrnl.exe crash




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