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Windows 7: BSOD once in a while when I boot to windows.


12 Nov 2013   #1

Windows 7 Ultimate
 
 
BSOD once in a while when I boot to windows.

Hi,

I've been receiving a weird BSOD lately and it seems to appear once every 2 days or sometimes weeks. It wouldn't bother me that much, but when it actually happens while I wait for my computer to boot to windows, it bothers me.. It seems so unnecessary for it to boot twice.

I suspect it could be my Intensity Pro Capture card, but I have no idea, if it is or not..

If you guys could take a look into the dump file, perhaps there's a way to resolve this issue once and for all.
You'd make me a happy man.




Thank you.




One thing I forgot to mention, I uninstalled the drivers for BMI, just to see if it happens again, if the culprit happens to be the BMI drivers, how can I resolve that issue? Because, I never experienced my PC crashing with this card in the past.



Attached Files
File Type: zip SF_13-11-2013.zip (856.3 KB, 2 views)
My System SpecsSystem Spec
.

13 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hi LeonF.

The BSOD is USB related.
Code:
fffff880`03377980 fffff800`02f38927 USBPORT!USBPORT_RhIntrEp_CompleteCanceled_TxqIrp+0x78
fffff880`033779c0 fffff800`02e36680 nt!IopCsqCancelRoutine+0x77
fffff880`033779f0 fffff880`045ad640 nt!IoCancelIrp+0x60
fffff880`03377a30 fffff880`045aca3c usbhub!UsbhBusPause_Action+0x80
fffff880`03377a80 fffff880`045aceb6 usbhub!Usbh_BS_BusRun+0x94
fffff880`03377ac0 fffff880`045ad92b usbhub!UsbhDispatch_BusEvent+0x20e
fffff880`03377b10 fffff880`045de79c usbhub!UsbhSyncBusPause+0x4f
fffff880`03377b50 fffff880`045dd60f usbhub!UsbhSshSuspendHub+0xcc
fffff880`03377bb0 fffff880`045dd4ab usbhub!Usbh_SSH_HubActive+0x13f
fffff880`03377be0 fffff880`045de375 usbhub!Usbh_SSH_Event+0x147
fffff880`03377c10 fffff880`045aa73f usbhub!UsbhHubSSH_Worker+0x2d
fffff880`03377c40 fffff800`0317f1d3 usbhub!UsbhHubWorker+0x63
fffff880`03377c80 fffff800`02e92261 nt!IopProcessWorkItem+0x23
fffff880`03377cb0 fffff800`031252ea nt!ExpWorkerThread+0x111
fffff880`03377d40 fffff800`02e798e6 nt!PspSystemThreadStartup+0x5a
fffff880`03377d80 00000000`00000000 nt!KxStartSystemThread+0x16
And your USB3 driver is very old.
Code:
fffff880`04200000 fffff880`04230000   nusb3xhc   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
    Image name: nusb3xhc.sys
    Timestamp:        Fri Apr 23 07:04:36 2010 (4BD0F92C)
    CheckSum:         000303DB
    ImageSize:        00030000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Try to update it from Station-Drivers - Renesas/Nec.

Let us know the results.
My System SpecsSystem Spec
13 Nov 2013   #3

Windows 7 Ultimate
 
 

Hi again,

Thank you for the insight, I have done what you have instructed. All it remains now, is to see if the BSOD reappears again. I'm hopeful that it doesn't. I'll keep you updated if it happens again!


Thank you!

Image containing the firmware update/driver update.


Attached Images
 
My System SpecsSystem Spec
.


14 Dec 2013   #4

Windows 7 Ultimate
 
 

The trouble re-appeared again. In addition my sound card stopped working while I was playing games and then it crashed my OS. When I restarted my PC I was getting BSOD again. I have also disabled the USB 3.0 Controller via bios. The BSOD still occurring as well.

Fresh update on the logs:


Attached Files
File Type: zip SF_15-12-2013.zip (415.9 KB, 2 views)
My System SpecsSystem Spec
15 Dec 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

It appears to be the same issue.

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
It will give us a clear view about all the third party drivers. Though I am suspecting Logitech right now, still want to see it before suggesting anything next.
My System SpecsSystem Spec
15 Dec 2013   #6

Windows 7 Ultimate
 
 

As requested.


Attached Files
File Type: zip Driverview.zip (2.5 KB, 1 views)
My System SpecsSystem Spec
15 Dec 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

As expected, Logitech drivers are too old.
Code:
==================================================
Driver Name       : LGBusEnum.sys
Address           : 00000000`05657000
End Address       : 00000000`0565B000
Size              : 0x00004000
Load Count        : 1
Index             : 108
File Type         : Driver
Description       : Logitech WingMan Virtual Bus Enumerator Driver
Version           : 3.4.131.0
Company           : Logitech Inc.
Product Name      : Logitech GamePanel Software
Modified Date     : 11/24/2009 1:37:50 AM
Created Date      : 11/24/2009 1:37:50 AM
Filename          : C:\Windows\system32\drivers\LGBusEnum.sys
File Attributes   : A
Service Name      : LGBusEnum
Service Display Name: Logitech GamePanel Virtual Bus Enumerator Driver
Digital Signature : 
==================================================

==================================================
Driver Name       : LGPBTDD.sys
Address           : 00000000`02C00000
End Address       : 00000000`02C0B000
Size              : 0x0000b000
Load Count        : 1
Index             : 136
File Type         : System Driver
Description       : LGPBTDD Driver
Version           : 3.3.107.0
Company           : Logitech Inc.
Product Name      : Logitech GamePanel Software
Modified Date     : 7/1/2009 7:54:54 PM
Created Date      : 7/1/2009 7:54:54 PM
Filename          : C:\Windows\System32\Drivers\LGPBTDD.sys
File Attributes   : A
Service Name      : LGPBTDD
Service Display Name: LGPBTDD.sys Display Driver
Digital Signature : 
==================================================
Try to update them from Logitech Support - Downloads, Manuals, FAQs & More.

Also, this one may be problematic, too.
Code:
==================================================
Driver Name       : ASACPI.sys
Address           : 00000000`05941000
End Address       : 00000000`05949000
Size              : 0x00008000
Load Count        : 1
Index             : 94
File Type         : System Driver
Description       : ATK0110 ACPI Utility
Version           : 1043.2.15.37
Company           : 
Product Name      : ATK0110 ACPI Utility
Modified Date     : 3/29/2005 1:30:38 AM
Created Date      : 3/29/2005 1:30:38 AM
Filename          : C:\Windows\system32\DRIVERS\ASACPI.sys
File Attributes   : A
Service Name      : MTsensor
Service Display Name: ATK0110 ACPI UTILITY
Digital Signature : 
==================================================
ACPI itself is complex. When it is controlled by a third party junk, it must be even more unstable. I would suggest you to not use it.
My System SpecsSystem Spec
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 BSOD once in a while when I boot to windows.




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