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Windows 7: Various BSODs when browsing Chrome/Opera and playing games (Minecraft)

26 Nov 2013   #11
marieflowers95

Windows 7 Home Premium 64bit
 
 

Thanks! I will do that, it's the Furmark causing the BSOD because I was running Prime95 and everything was okay (a bit laggy but no BSOD.)

Edit: I ran Furmark again and the laptop suddenly restarted.


My System SpecsSystem Spec
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27 Nov 2013   #12
YoYo155

Windows 10
 
 

OK, we now have a pretty promising lead .
Please post the temperature readings while running Prime95, as requested in my earlier post.
My System SpecsSystem Spec
27 Nov 2013   #13
marieflowers95

Windows 7 Home Premium 64bit
 
 

Great! I took two screenshots, one on idle (1) and one with Prime95 running (2). For what it's worth, I have a fan right next to my laptop at all times because sometimes it overheats.
My System SpecsSystem Spec
.

27 Nov 2013   #14
YoYo155

Windows 10
 
 

Thanks for the files .

Although I think the issue is hardware i feel there is still other things we can try before
finally deciding it being the case.

Use this online utility and update any driver it offers you, please report back which drivers
it offered if any.


Please try Furmark a couple of more times but this time take a picture of the BSOD's
as they happen.
Follow this tutorial and select Disable Automatic Restart on System Failure that way it won't restart
right away and you can snap a picture
(a screenshot will not work, please use an outside source) of the BSOD.
Attach it to your next post.


I was unable to pinpoint the exact model of your laptop, please post your product name and number, usually found at the bottom side of the PC's chassis and in white against black.
warning   Warning
Do not confuse HP's numbering scheme with your Windows Product key!

You can alternatively detect it automatically:
Post back with further details.
My System SpecsSystem Spec
28 Nov 2013   #15
marieflowers95

Windows 7 Home Premium 64bit
 
 

You're welcome!

Okay, I ran the Intel Driver Utility and downloaded one update (The only new update)
Which is ''Intel Chipset Software Installation Utility (Chipset INF).

I ran Furmark about 5 times and only got one BSOD during that. (The other 4 times it just froze and I had to manually restart it!)

My laptop model is an HP Pavilion DV4-1522la Notebook PC.
My System SpecsSystem Spec
29 Nov 2013   #16
YoYo155

Windows 10
 
 

Thanks for the added information , I was for a BIOS update which unfortunately doesn't exist.
For now it looks like a thermal issue but please upload any new dump files that were generated since
your last upload.

warning   Warning
The Following Steps Will Void Your Warranty!


Addressing the overheating issue:
  • Make sure you can hear or see the fan working, if it is continue with these steps.
  1. Shut-Down the PC
  2. Unplug from the power brick.
  3. Remove the battery.
  4. Let the PC cool down for as long as needed until its only warm to the touch or not at all.
  5. Buy a can of compressed air.
  6. If you have a cover on the bottom that can be unscrewed, remove it for grater access.
  7. When using the compressed air, use short bursts and DO NOT! use it upside-down!!
  8. First blow into the intake (the grill with the fan) again short bursts.
  9. Next do the same to the exhaust.
  10. If you have access the opposite side of the fan blow through there as well.
  11. Next grab a flashlight and point it inward from the exhaust and look for anything that may be blocking the light from passing through when looking from the intake side (the fan).


Happy cleaning


My System SpecsSystem Spec
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 Various BSODs when browsing Chrome/Opera and playing games (Minecraft)




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