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Windows 7: BSOD while watching a movie online

17 Nov 2013   #1
lanth94

Microsoft Windows 7 Ultimate 32-bit
 
 
BSOD while watching a movie online

I was watching a movie online when suddenly the BSOD occurred. Here's the SF Diagnostic file.


My System SpecsSystem Spec
.
17 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Both the today's crash dumps are saying this ......
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: c0416f78, lock type that was held (value 1,2,3, or PTE address)
Arg2: c0000185, error status (normally i/o status code)
Arg3: 419c9860, current process (virtual address for lock type 3, or PTE)
Arg4: 82def5a6, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

PROCESS_NAME:  System

CURRENT_IRQL:  0
So, the cause of the BSOD is the storage device, apparently.

As you havent provided the MSINFO32.nfo file, and your system spec is also silent about your storage devices, we cannot suggest any specific thing, but you need to test the storage device using your HDD manufacturer's disc check tool: 7 Free Hard Drive Testing Software Tools

Make it sure that the SATA and power cables are properly connected, and there is no loose connection. if possible, change the SATA cables, and use some unused SATA port on the motherboard to connect the HDD. Check if the Disc is tightly screwed with the stand.

Also,post a secrrnshot of your HDD using CrystalDiskInfo - Software - Crystal Dew World

Let us know the results. Also, when you will supply the results, upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
And fill up your system specs.
See your system specs and fill it up here.

You havent have SP1 installed. No suggesting anything on it right now before seeing the results of the disc check.
My System SpecsSystem Spec
17 Nov 2013   #3
lanth94

Microsoft Windows 7 Ultimate 32-bit
 
 

Here is the info file.
My System SpecsSystem Spec
.

17 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The .nfo file is corrupt .... it is not opening. Anyway, let us know when all the other steps are done.
My System SpecsSystem Spec
17 Nov 2013   #5
lanth94

Microsoft Windows 7 Ultimate 32-bit
 
 

here is the nfo again, hope it work. I also updated my sys info.
My System SpecsSystem Spec
17 Nov 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is still corrupt. But as we can see the system specs, it is not needed right now. What is needed now is the feedback.

Then, depending on the situation, we may ask for it again in an alternative approach where the corruption will not affect our goal.
My System SpecsSystem Spec
17 Nov 2013   #7
lanth94

Microsoft Windows 7 Ultimate 32-bit
 
 

Until now my system seems to be working just fine. If another BSOD restarts the system I'll let you know. Thanks for your assistance.
My System SpecsSystem Spec
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 BSOD while watching a movie online




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