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Windows 7: BSOD after pressing the Shut Down button. W/DUMP

17 Nov 2013   #1
AeTheCrash

Windows 7 Ultimate x64
 
 
BSOD after pressing the Shut Down button. W/DUMP

Yesterday I got 2 BSOD's after pressing the shutdown button on the start menu.

Sys specs:

-GPU: Nvidia GTS450
-CPU: AMD Phenom 955T
-MOBO: Asus m4a88t-m


I hope you can help me with this! It's so annoying!


My System SpecsSystem Spec
.
17 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi AeTheCrash.

Your BSODs are stop 0xF4, which indicates to storage device malfunctions.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8006179b30, fffffa8006179e10, fffff800033e27b0}

----- ETW minidump data unavailable-----
Probably caused by : Java.com

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8006179b30, Terminating object
Arg3: fffffa8006179e10, Process image file name
Arg4: fffff800033e27b0, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

KERNEL_LOG_FAILING_PROCESS:  (null)

PROCESS_OBJECT: fffffa8006179b30

IMAGE_NAME:  Java.com

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Java

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

BUGCHECK_STR:  0xF4_csrss.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000346bab2 to fffff800030ddbc0

STACK_TEXT:  
fffff880`09709b08 fffff800`0346bab2 : 00000000`000000f4 00000000`00000003 fffffa80`06179b30 fffffa80`06179e10 : nt!KeBugCheckEx
fffff880`09709b10 fffff800`03416abb : ffffffff`ffffffff fffffa80`05ef1b50 fffffa80`06179b30 fffffa80`058a3b30 : nt!PspCatchCriticalBreak+0x92
fffff880`09709b50 fffff800`03396674 : ffffffff`ffffffff 00000000`00000001 fffffa80`06179b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`09709ba0 fffff800`030dce53 : fffffa80`06179b30 fffff880`40010004 fffffa80`05ef1b50 00000000`00000000 : nt!NtTerminateProcess+0xf4
fffff880`09709c20 00000000`7718157a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0338f5b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7718157a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_csrss.exe_IMAGE_Java.com

BUCKET_ID:  X64_0xF4_csrss.exe_IMAGE_Java.com

Followup: MachineOwner
---------
To suggest on it, we need to know your storage environment. Please upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
At the same time, as it is saying that probably caused by Java.com, better you uninstall Java, at least as a test.

Another thing, Java is easily vulnerable to malware, and malware can cause storage malfunctions, too. So caution is needed. Scan the system for possible virus infection with the following programs.
Let us know the results.
My System SpecsSystem Spec
17 Nov 2013   #3
AeTheCrash

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Hi AeTheCrash.

Your BSODs are stop 0xF4, which indicates to storage device malfunctions.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck F4, {3, fffffa8006179b30, fffffa8006179e10, fffff800033e27b0}

----- ETW minidump data unavailable-----
Probably caused by : Java.com

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8006179b30, Terminating object
Arg3: fffffa8006179e10, Process image file name
Arg4: fffff800033e27b0, Explanatory message (ascii)

Debugging Details:
------------------

----- ETW minidump data unavailable-----

KERNEL_LOG_FAILING_PROCESS:  (null)

PROCESS_OBJECT: fffffa8006179b30

IMAGE_NAME:  Java.com

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Java

FAULTING_MODULE: 0000000000000000 

PROCESS_NAME:  csrss.exe

BUGCHECK_STR:  0xF4_csrss.exe

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000346bab2 to fffff800030ddbc0

STACK_TEXT:  
fffff880`09709b08 fffff800`0346bab2 : 00000000`000000f4 00000000`00000003 fffffa80`06179b30 fffffa80`06179e10 : nt!KeBugCheckEx
fffff880`09709b10 fffff800`03416abb : ffffffff`ffffffff fffffa80`05ef1b50 fffffa80`06179b30 fffffa80`058a3b30 : nt!PspCatchCriticalBreak+0x92
fffff880`09709b50 fffff800`03396674 : ffffffff`ffffffff 00000000`00000001 fffffa80`06179b30 00000000`00000008 : nt! ?? ::NNGAKEGL::`string'+0x17486
fffff880`09709ba0 fffff800`030dce53 : fffffa80`06179b30 fffff880`40010004 fffffa80`05ef1b50 00000000`00000000 : nt!NtTerminateProcess+0xf4
fffff880`09709c20 00000000`7718157a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0338f5b8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7718157a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0xF4_csrss.exe_IMAGE_Java.com

BUCKET_ID:  X64_0xF4_csrss.exe_IMAGE_Java.com

Followup: MachineOwner
---------
To suggest on it, we need to know your storage environment. Please upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
At the same time, as it is saying that probably caused by Java.com, better you uninstall Java, at least as a test.

Another thing, Java is easily vulnerable to malware, and malware can cause storage malfunctions, too. So caution is needed. Scan the system for possible virus infection with the following programs.
Let us know the results.



I just unistalled Java, and ran the anti-rootkit, found 2 items that I deleted. Here's the file. One thing, 90% of my BSOD's occur at night, after 10pm!


PS: nice avatar :P
My System SpecsSystem Spec
.

17 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Thanks I like Cloud Strife

It sounds good that TDSSKiller found two items and those are deleted. To be sure that there is no more infection, run it for one more time, and run the Windows Defender Offline, too.

Your storage controller is system native IDE/SATA controller pciide.sys; that is good.

Seatool for dos: SeaTools | Seagate download
  • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
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 BSOD after pressing the Shut Down button. W/DUMP




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