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Windows 7: Gateway Desktop throws NTOSKRNL.exe blue screens

19 Nov 2013   #1
Huludrock

Windows 7 64 bit, Windows 8 32 bit.....Not too impressed so far
 
 
Gateway Desktop throws NTOSKRNL.exe blue screens

I have a Gateway desktop that throws blue screens randomly with no rhyme or reason. I have attached the Zip for review.


My System SpecsSystem Spec
.
19 Nov 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

  • System File Checker
    • The SFC /SCANNOW Command - System File Checker scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible. If you have modified your system files as in theming explorer/system files, running sfc /scannow will revert the system files to it's default state.
  • Run Disk Check in Windows 7
    • Run this on your Hard Drive(s). This will show you how to run Check Disk or chkdsk in Windows 7 to check a selected hard disk for file system errors and bad sectors on it. With both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log
  • Test and Diagnose RAM issues with MEMTEST86+
    • Pay close attention to Part 3 of the tutorial "If you have errors". Take the test for at least 7-10 passes. It may take up to 22 passes to find problems.
      • Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. RAM - Test with Memtest86+
My System SpecsSystem Spec
19 Nov 2013   #3
Huludrock

Windows 7 64 bit, Windows 8 32 bit.....Not too impressed so far
 
 

Thanks I will get started on all that. I ran the win 7 memory test with no issues. I will post the logs and run memtest next after the chkdsk finishes. I couldn't complete the sfc /scannow because of the blue screen.
My System SpecsSystem Spec
.

19 Nov 2013   #4
Huludrock

Windows 7 64 bit, Windows 8 32 bit.....Not too impressed so far
 
 

the chkdsk is stuck at 47% i will check back soon.
My System SpecsSystem Spec
19 Nov 2013   #5
Huludrock

Windows 7 64 bit, Windows 8 32 bit.....Not too impressed so far
 
 

No chkdsk log as it blue screened as well.


Speccy results of summary:
Operating System
Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i3 550 @ 3.20GHz 37 ∞C
Clarkdale 32nm Technology
RAM
4.00GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Gateway SX2851 (CPU 1) 50 ∞C
Graphics
Generic Non-PnP Monitor (1024x768@60Hz)
Intel HD Graphics (Acer Incorporated [ALI])
Storage
931GB Western Digital WDC WD10EARS-22Y5B1 (SATA) 44 ∞C
14GB Multiple Flash Reader USB Device (USB)
3GB Verbatim STORE N GO USB Device (USB)
Optical Drives
ATAPI DVD A DH16ABSH
Audio
Realtek High Definition Audio
My System SpecsSystem Spec
19 Nov 2013   #6
Huludrock

Windows 7 64 bit, Windows 8 32 bit.....Not too impressed so far
 
 

Got a disk check to complete:



Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 11/19/2013 11:02:18 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: mcchesney-PC
Description:


Checking file system on C:
The type of the file system is NTFS.
Volume label is Gateway.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
1031168 file records processed.

File verification completed.
1158 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
1120412 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
1031168 file SDs/SIDs processed.

Cleaning up 8 unused index entries from index $SII of file 0x9.
Cleaning up 8 unused index entries from index $SDH of file 0x9.
Cleaning up 8 unused security descriptors.
Security descriptor verification completed.
44623 data files processed.

CHKDSK is verifying Usn Journal...
35131712 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

961453783 KB total disk space.
142389820 KB in 983947 files.
510928 KB in 44624 indexes.
4 KB in bad sectors.
1163331 KB in use by the system.
65536 KB occupied by the log file.
817389700 KB available on disk.

4096 bytes in each allocation unit.
240363445 total allocation units on disk.
204347425 allocation units available on disk.

Internal Info:
00 bc 0f 00 e7 b1 0f 00 34 48 17 00 00 00 00 00 ........4H......
b2 17 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....<...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-19T19:02:18.000000000Z" />
<EventRecordID>42257</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>mcchesney-PC</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.
Volume label is Gateway.


A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 3)...
1031168 file records processed.

File verification completed.
1158 large file records processed.

0 bad file records processed.

0 EA records processed.

60 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 3)...
1120412 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 3)...
1031168 file SDs/SIDs processed.

Cleaning up 8 unused index entries from index $SII of file 0x9.
Cleaning up 8 unused index entries from index $SDH of file 0x9.
Cleaning up 8 unused security descriptors.
Security descriptor verification completed.
44623 data files processed.

CHKDSK is verifying Usn Journal...
35131712 USN bytes processed.

Usn Journal verification completed.
Windows has checked the file system and found no problems.

961453783 KB total disk space.
142389820 KB in 983947 files.
510928 KB in 44624 indexes.
4 KB in bad sectors.
1163331 KB in use by the system.
65536 KB occupied by the log file.
817389700 KB available on disk.

4096 bytes in each allocation unit.
240363445 total allocation units on disk.
204347425 allocation units available on disk.

Internal Info:
00 bc 0f 00 e7 b1 0f 00 34 48 17 00 00 00 00 00 ........4H......
b2 17 00 00 3c 00 00 00 00 00 00 00 00 00 00 00 ....&lt;...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>
My System SpecsSystem Spec
19 Nov 2013   #7
Huludrock

Windows 7 64 bit, Windows 8 32 bit.....Not too impressed so far
 
 

TDDSKiller found a rootkit on the Hard drive.Let's see if that solved it.
My System SpecsSystem Spec
19 Nov 2013   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good luck.
My System SpecsSystem Spec
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 Gateway Desktop throws NTOSKRNL.exe blue screens




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