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Windows 7: Random BSOD, last error 0x101

20 Nov 2013   #1
PaoloNB

Windows 7 Home Premium x64
 
 
Random BSOD, last error 0x101

Hello Everyone!

My laptop (ASUS G53JW) started to have BSOD several months ago. I THINK they started when I installed an SSD and had to reinstall windows and stuff. First, BSOD happened when I was doing light tasks like browsing or idle. I searched over the internet and found that Geforce GTX 460m had an issue with newer drivers and their adaptive performance feature. I did what they suggested and seemed to work. A few days went by and BSsOD came again. This is what I've tried:

*Prime95 for 2 hours
*Memtest for 2 hours
*Driver verifier
*Format
*Change adaptive to max performance setting according to: G53JW and GTX460M...I'm in a very difficult situation....
*Temperatures are high but so they were since I bought the laptop (also, ambient temperature where I live is high, 42C).
Temps on iddle are:
Attachment 294279
When playing CPU and GPU reach 85C.

These days I've been having crashes when playing games too, they are also random, sometimes when I start the game, sometimes after several hours of playing.

I attach the logs retrieved by the SF diag tool, except for MGADIAG, I get an error when I push the button:
Attachment 294280

I've thought about changing RAM modules or repaste GPU and CPU, but disassembling this laptop is a very tedious task and I want to be sure I'm not doing it for nothing .

I hope you can help me, and sorry for any misspell.

Paolo


My System SpecsSystem Spec
.
21 Nov 2013   #2
YoYo155

Windows 10
 
 

Welcome to 7F .
This is a tricky situation to be in as thermals causes all sorts of unexpected results, with that said all
of the bugchecks blame the nVidia driver, nvlddmkm.sys.
All but one of the bug checks are 0x101, unfortunately this bug check code doesn't contain enough
information in the minidump file be analyzed fully.

Please upload the Kernel dump file using Dropbox or Skydrive, the file is located in the Windows directory
and is usually a few hundred Megabytes in size.
Code:
C:\Windows\MEMORY.dmp


Based of what I do see I suggest the following,

Roll back your nVidia driver to a more stable release:
Quote   Quote: Originally Posted by Arc View Post
Install the 314.22 WHQL only.

  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:


Remove SCSI Pass Through Direct Host, sptd.sys
  • Code:
    lmvm sptd
    Browse full module list
    start             end                 module name
    fffff880`010a9000 fffff880`011cf000   sptd       (deferred)             
        Image path: \SystemRoot\System32\Drivers\sptd.sys
        Image name: sptd.sys
        Browse all global symbols  functions  data
        Timestamp:        Sun Oct 11 23:55:14 2009
Quote   Quote: Originally Posted by Arc View Post
Download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

  • Double click to open it.
  • Click this button only:
  • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Update the Atheros driver:
Code:
lmvm athrx
Browse full module list
start             end                 module name
fffff880`04e13000 fffff880`051ef000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Browse all global symbols  functions  data
    Timestamp:        Mon Mar 11 13:04:29 2013
Remove IRST:
Code:
lmvm iaStor
Browse full module list
start             end                 module name
fffff880`0122b000 fffff880`01435000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Browse all global symbols  functions  data
    Timestamp:        Tue Jun 08 20:33:03 2010
Quote   Quote: Originally Posted by Arc
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features.
Then Uninstall the driver from device manager.

  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Keep us posted .
My System SpecsSystem Spec
22 Nov 2013   #3
PaoloNB

Windows 7 Home Premium x64
 
 

Hi Yoyo155, thanks for the welcome!

Here's the kernel dump:

https://www.dropbox.com/s/dse2ni130xy2tzc/MEMORY.rar


I did everything you suggested except for the IRST. I couldn't get rid of it . When I try to uninstall it I get this error:

Attachment 294513

Tried to uninstall it from the device manager (checking the box 'erase driver' when clicking uninstall) but after a restart, windows installed the same IRST driver. Also tried to uninstall it from safe mode but it stays "uninstalling" forever and I have to close it using task manager.

Attachment 294512

I attach the IRST log.

Any insight on how to remove it?

Thanks for the help and for your time. I'll keep you posted

Paolo
My System SpecsSystem Spec
.

22 Nov 2013   #4
YoYo155

Windows 10
 
 

Hi thanks for the feedback .
Unfortunately I'm unable to extract the MEMORY.zip it throws an error claiming it's corrupt .
Now as to the IRST removal, all the error says is that an unrecoverable error happened not much info
is given as to why.

I'll see if others have an idea .

Please post a screenshot Disk Management - Post a Screen Capture Image
My System SpecsSystem Spec
22 Nov 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

One thing is confusing to me here.

It is said that iaStor.sys (Intel Rapid Storage) is used as the AHCI controller.
Code:
iastor    Intel AHCI Controller    c:\windows\system32\drivers\iastor.sys    Controlador kernel    S    Arranque    Activo    Correcto    Normal    No    S
Also, we can see that the AHCI controller is actually the msahci.sys.
Code:
Nombre    Intel(R) 5 Series/3400 Series Chipset Family 4 Port SATA AHCI Controller - 3B29
Controlador    c:\windows\system32\drivers\msahci.sys (6.1.7601.17514, 30,38 KB (31.104 bytes), 28/06/2013 19:17)
It cannot be controlled by two drivers at the same time. As a test, you delete iaStor.sys manually from the location c:\windows\system32\drivers\iastor.sys.

Let us know if it did any help or not. If not, we have to think it otherwise.
My System SpecsSystem Spec
22 Nov 2013   #6
PaoloNB

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by YoYo155
Hi thanks for the feedback .
Unfortunately I'm unable to extract the MEMORY.zip it throws an error claiming it's corrupt
Here's the kernel dump again, sorry for the corrupted zip:

https://www.dropbox.com/s/o8tp4qstcyz0g1d/MEMORY.DMP

Quote   Quote: Originally Posted by YoYo155
Here it is:
Attachment 294593

(weird partition on Disk 1 is the one that comes with factory default software for restoration. I was lazy and didn't move it to the SSD).

Quote   Quote: Originally Posted by Arc
It cannot be controlled by two drivers at the same time. As a test, you delete iaStor.sys manually from the location c:\windows\system32\drivers\iastor.sys.
Could it be because I have an SSD and a conventional HD connected at the same time? Should I delete iastor.sys anyway?

No BSOD so far, but lets wait a few more days before getting happy xD

Thanks
My System SpecsSystem Spec
23 Nov 2013   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If it does not BSOD now, dont try to go for any fix, including the deleting of the driver file. If the problems takes place again, we have to think over it again.
My System SpecsSystem Spec
23 Nov 2013   #8
YoYo155

Windows 10
 
 

Thanks for the update.
I agree with Arc, if it is stable at the moment let it be and if things change we'll work them out .
My System SpecsSystem Spec
23 Nov 2013   #9
PaoloNB

Windows 7 Home Premium x64
 
 

Ok, I've been doing light tasks and no BSOD so far... tomorrow I'll play some games and stuff and let you know how it behaves.

Thank you guys
My System SpecsSystem Spec
23 Nov 2013   #10
YoYo155

Windows 10
 
 

Keep us posted .
My System SpecsSystem Spec
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