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Windows 7: BSOD Randolmly shuts me down.

20 Nov 2013   #1
amcdermot

Wisconsin
 
 
BSOD Randolmly shuts me down.

Every once and a while, usually when my computer has been on for long, I get the BSOD and my computer shuts down no idea why... here is the requested file.

Also a screen shout of the error.

I really have no idea what to do. So any assistance would be much appreciated.


My System SpecsSystem Spec
.
20 Nov 2013   #2
amcdermot

Wisconsin
 
 
Anyone?

Bump
My System SpecsSystem Spec
21 Nov 2013   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi amcdermot.

The BSOD is USB related. So better you disconnect all the USB devices other than the keyboard/mouse on a test basis. If the keyboard/mouse uses any third party driver, update those.

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
And turn USB Selective Suspend off. USB Selective Suspend - Turn On or Off

Let us know the results.
My System SpecsSystem Spec
.

21 Nov 2013   #4
amcdermot

Wisconsin
 
 
Now what?

Quote   Quote: Originally Posted by Arc View Post
Hi amcdermot.

The BSOD is USB related. So better you disconnect all the USB devices other than the keyboard/mouse on a test basis. If the keyboard/mouse uses any third party driver, update those.

Upload the list of all the third party drivers Using NirSoft DriverView :
  • Download and execute Driverview
  • View > Hide Microsoft Drivers
  • Edit > Select all
  • File > Save Selected Items
  • In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
  • Zip the .txt file and upload it.
And turn USB Selective Suspend off. USB Selective Suspend - Turn On or Off

Let us know the results.

First of all thank you for helping me, I really need it.

So I did what you said. I unplugged all USB besides mouse/keyboard.
I ran the Driverview and uploaded the ZIP file to this post.
And I turned off selective suspend...

What should I do now? Thank you
My System SpecsSystem Spec
21 Nov 2013   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Upload the zip again, and this time make it sure that you are doing the second step.
My System SpecsSystem Spec
21 Nov 2013   #6
amcdermot

Wisconsin
 
 

Attachment 294379
Quote   Quote: Originally Posted by Arc View Post
Upload the zip again, and this time make it sure that you are doing the second step.
Oh I'm sorry I forgot to do that. I did it this time in the new upload.
My System SpecsSystem Spec
21 Nov 2013   #7
amcdermot

Wisconsin
 
 

Quote   Quote: Originally Posted by amcdermot View Post
Attachment 294379
Quote   Quote: Originally Posted by Arc View Post
Upload the zip again, and this time make it sure that you are doing the second step.
Oh I'm sorry I forgot to do that. I did it this time in the new upload.
Is this right this time?
My System SpecsSystem Spec
21 Nov 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, now I can say that I am suspecting Pluralinput Keyboard and mouse for the BSODs.
Both of them are running.

NAMEDESCRIPTIONFILETYPESTARTEDSTATE
pikbd Pluralinput Keyboard 0.8.4 c:\windows\system32\drivers\pikbd.sys Kernel Driver Yes Running
pimou Pluralinput Mouse 0.8.5 c:\windows\system32\drivers\pimou.sys Kernel Driver Yes Running

But both of them are showing in the top of teh big list of unloaded modules.
Code:
Unloaded modules:
fffff880`09400000 fffff880`0941b000   USBSTOR.SYS
fffff880`09598000 fffff880`095a3000   pimou.sys
fffff880`05b89000 fffff880`05b94000   pikbd.sys
fffff880`05b62000 fffff880`05b7b000   HIDCLASS.SYS
fffff880`05b54000 fffff880`05b62000   hidusb.sys
fffff880`05b7b000 fffff880`05b89000   kbdhid.sys
fffff880`0958b000 fffff880`09598000   mouhid.sys
Notice the other ones ... all are USB, keyboard and mouse.

I would suggest you to use any other keyboard/mouse and see how it goes there.
My System SpecsSystem Spec
21 Nov 2013   #9
amcdermot

Wisconsin
 
 

Quote   Quote: Originally Posted by Arc View Post
Well, now I can say that I am suspecting Pluralinput Keyboard and mouse for the BSODs.
Both of them are running.

NAMEDESCRIPTIONFILETYPESTARTEDSTATE
pikbd Pluralinput Keyboard 0.8.4 c:\windows\system32\drivers\pikbd.sys Kernel Driver Yes Running
pimou Pluralinput Mouse 0.8.5 c:\windows\system32\drivers\pimou.sys Kernel Driver Yes Running

But both of them are showing in the top of teh big list of unloaded modules.
Code:
Unloaded modules:
fffff880`09400000 fffff880`0941b000   USBSTOR.SYS
fffff880`09598000 fffff880`095a3000   pimou.sys
fffff880`05b89000 fffff880`05b94000   pikbd.sys
fffff880`05b62000 fffff880`05b7b000   HIDCLASS.SYS
fffff880`05b54000 fffff880`05b62000   hidusb.sys
fffff880`05b7b000 fffff880`05b89000   kbdhid.sys
fffff880`0958b000 fffff880`09598000   mouhid.sys
Notice the other ones ... all are USB, keyboard and mouse.

I would suggest you to use any other keyboard/mouse and see how it goes there.


This makes a lot of sense... but you see this BSOD happens every now and then for the last 8 months. And over that time period I have had 3 differen sets of mouse and keyboard... So I don't think that would be the problem?
My System SpecsSystem Spec
21 Nov 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

At least for the present BSODs, it is the cause that I am explaining.

For the old ones, it may be something different, and a reasonably old crash dump is not any worthy to analysis, as the things are very dynamic.
My System SpecsSystem Spec
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 BSOD Randolmly shuts me down.




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