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Windows 7: 0x0000004 BSOD often w7 64bit new install

20 Nov 2013   #1
j0llyr0ger

Windows 7 pro 64
 
 
0x0000004 BSOD often w7 64bit new install

hi folks!

i am experiencing a BSOD many times a day on a HP Pavillion g6 laptop. i have done a new install of win7 pro 64.

i have done all the ms updates, checked the hard drive, memcheck, etc. i cant figure out the culprit, although i suspect a driver.

I am currently running in test mode so i can use unsigned drivers like com0com, but this has nothing to do with it, as that is a recent change, and system has been doing this before that.

if someone could please look at my diagnostic files and let me know what driver is causing the BSOD i would very much appreciate it!

thanks in advance.


My System SpecsSystem Spec
.
21 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hi j0llyr0ger.

The bugcheck codes are different, but the cause is the same, USB-to-Serial Cable Driver.
Code:
BugCheck D1, {38, 2, 1, fffff88000e9bd57}

*** WARNING: Unable to verify timestamp for ser2pl64.sys
*** ERROR: Module load completed but symbols could not be loaded for ser2pl64.sys
Probably caused by : ser2pl64.sys ( ser2pl64+ee1c )

Followup: MachineOwner
---------
Code:
BugCheck 44, {fffffa8003d8e010, eae, 0, 0}

*** WARNING: Unable to verify timestamp for ser2pl64.sys
*** ERROR: Module load completed but symbols could not be loaded for ser2pl64.sys
Probably caused by : ser2pl64.sys ( ser2pl64+ee1c )

Followup: MachineOwner
---------
And the driver is not any old at all.
Code:
fffff880`07400000 fffff880`07431000   ser2pl64 T (no symbols)           
    Loaded symbol image file: ser2pl64.sys
    Image path: \SystemRoot\system32\DRIVERS\ser2pl64.sys
    Image name: ser2pl64.sys
    Timestamp:        Thu Oct 17 16:32:48 2013 (525FC3D8)
    CheckSum:         00032052
    ImageSize:        00031000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
In this situation, I would suggest you to not use Prolific Serial port WDF driver (c:\windows\system32\drivers\ser2pl64.sys). Uninstall it.

Let us know the results.
My System SpecsSystem Spec
21 Nov 2013   #3
j0llyr0ger

Windows 7 pro 64
 
 

Thanks, Archie. I removed that driver, and found an older one on the Prolific site. Unfortunately the BSOD persists. I would hate to have to scrap the adapter, it's a 4 port serial adapter that I have used successfully on multiple computers. But I think Win 7 has a serious issue with it. (at least the 64 bit version) Any ideas? The original driver I was running was actually provided by WIndows Update during installation, and as you said, it's not old at all. But I can't find a more recent driver, and the 2009 version crashes as well.
I definitely have to blame Microsoft for this one, as it's worked great on multiple computers with many OS (except w764)

Thanks for your help!
My System SpecsSystem Spec
.

22 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Sorry mate, I dont have any clear perception about the Prolific drivers.

What is the situation visible in the crash dump, you should remove that driver, at least on a test basis.
My System SpecsSystem Spec
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 0x0000004 BSOD often w7 64bit new install




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