Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD on IE 10, error 0x0000001e

21 Nov 2013   #1
williemays

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD on IE 10, error 0x0000001e

Hi, my dad's Dell Vostro 620 has been suffering BSOD for a month.
I've re-seated the ram and disconnected and reconnected various sata and power connections, ran memtests, Avast Malware remove. Still no luck. Attached is my Blue Screen View file and zipped SF Diag tool report. Any help will be greatly appreciated.


My System SpecsSystem Spec
.
21 Nov 2013   #2
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Hello and welcome willie mate some more system specs would be helpful for us to start I am no good at reading the dump stuff but for starters see if you can run these and any rubbish that gets picked up - delete it. Also is the machine in permanent BSOD? if so try safe mode for the first two links for file scanning.

System Info - See Your System Specs

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html<= DO NOT run on a SSD

http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

* download from bleeping computer
My System SpecsSystem Spec
21 Nov 2013   #3
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by williemays View Post
Hi, my dad's Dell Vostro 620 has been suffering BSOD for a month.
I've re-seated the ram and disconnected and reconnected various sata and power connections, ran memtests, Avast Malware remove. Still no luck. Attached is my Blue Screen View file and zipped SF Diag tool report. Any help will be greatly appreciated.
Hi williemays,

Kindly follow the steps suggested by ICit2lol and let us know the results. Also, Make sure that all the drivers on the system are updated:

Updating Dell Drivers

Also, run these hardware diagnostics to ensure the hardware functionality of the system:

http://dell.to/18xQpRy

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
.

23 Nov 2013   #4
williemays

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Ran diags and updated drivers

@SandeepP

Thanks. Went on Dell web support site:

-Updated the audio, wireless and system update drivers.
-Diags ran- all passed.

Attached is the malware results and the malware has been removed.



@ICit2lol

System information populated and updated.

BSOD is happening sporadically, while surfing web. However, when running malwarebytes, BSOD happened each time. I had to run on safe mode to get the scanning completed. Also, ran disk check, no errors.
My System SpecsSystem Spec
24 Nov 2013   #5
williemays

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Guys,

Do you have any suggestions for the next steps? Thanks!
My System SpecsSystem Spec
24 Nov 2013   #6
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by williemays View Post
@SandeepP

Thanks. Went on Dell web support site:

-Updated the audio, wireless and system update drivers.
-Diags ran- all passed.

Attached is the malware results and the malware has been removed.



@ICit2lol

System information populated and updated.

BSOD is happening sporadically, while surfing web. However, when running malwarebytes, BSOD happened each time. I had to run on safe mode to get the scanning completed. Also, ran disk check, no errors.
Hi williemays,

Thanks for your reply.

Kindly run driver verifier to check if there are any drivers causing this issue:

Driver Verifier - Enable and Disable

Also, make sure you remove any antivirus or security software from the system and ensure only MSE is been used:

Microsoft Security Essentials - Microsoft Windows

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
24 Nov 2013   #7
williemays

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi Sandeep,

I ran the driver verifier and selected the non-Microsoft items.

I also removed all antivirus and security software programs. Avast gave me BSOD 4 out 4 times during Uninstall. So I ran in safemode and finally uninstalled Avast.

Right now running youtube videos on IE. No BSOD, yet!
My System SpecsSystem Spec
25 Nov 2013   #8
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Willie mate I would not run the machine for too long with no security of course this is your choice mate but at least have these on board


http://www.superantispyware.com/

http://www.malwarebytes.org/products/malwarebytes_free/

http://www.bleepingcomputer.com/download/adwcleaner/

ADW download from bleepingcomputer
For some other choices see this
Probably the Best Free Security List in the World point 2 has the real time scanners but again it is your choice personally I think running with nothing is foolhardy to say the least.

If the problem comes back and you think it is Avast related it might be necessary to check in the registry via regedit for left over entries for it but only if this problem happens again. In that case we can go through that with you
My System SpecsSystem Spec
25 Nov 2013   #9
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by williemays View Post
Hi Sandeep,

I ran the driver verifier and selected the non-Microsoft items.

I also removed all antivirus and security software programs. Avast gave me BSOD 4 out 4 times during Uninstall. So I ran in safemode and finally uninstalled Avast.

Right now running youtube videos on IE. No BSOD, yet!
Hi williemays,

Great to hear that. Kindly install MSE only for the security of the system and check if it resolves the issue:

Microsoft Security Essentials - Microsoft Windows

Keep us posted with the results so we can advise you further.
My System SpecsSystem Spec
27 Nov 2013   #10
williemays

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi IC and Sandeep, I still had MSE installed and running, as I removed Avast and Malwarebytes. Sorry for the miscommunication. I've run MSE full and quick scans, no found issues.

Unfortunately, I am still getting BSOD...
My System SpecsSystem Spec
Reply

 BSOD on IE 10, error 0x0000001e




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD error 0x0000001e
Really need your help as I have this problem since the beginning of this new machine. It constantly reboots usually around 24 hours period. I've tried installing new drivers for everything and even bios update. I've tried replace the network card recently to try if its the network as I read there...
BSOD Help and Support
Random BSOD stop error 0x0000001E, hardware error?
Hello, A few days ago I got a random BSOD with the 0x0..1E stop error. Now my computer will rarely boot and when it does it still randomly gets the same BSOD. I once got a 1D stop error but its mostly 1E that keeps happening. I run Windows 7 Professional 64-bit and this time I used a Windows DVD...
BSOD Help and Support
BSOD error 0x0000001E
Hi everyone. As of late I have been getting BSODs very frequently. Usually it is when I am trying to start a game of League of Legends but sometimes it will occur right after I log in to my profile. I am going to attach BSOD logs for the last 3 occurrences. I thought I was in the clear when the...
BSOD Help and Support
BSOD error 0x0000001e
For the last 2 days i get bsods frequently, please help asap. Tell me if you need aditional informations etc
BSOD Help and Support
BSOD error 0x0000001e
Hello, I purchased a few new parts for my computer a while back as upgrades, I basically replaced everything but my HDD. I put everything together and did a clean install for windows 7 pro 64 bit. I am getting fairly random blue screens, sometimes they happen when surfing the internet, but they...
BSOD Help and Support
0x0000001E BSoD Error
System Manufacturer/Model Number HP/P6620F OS Windows 7 Home Premium 64bit CPU AMD Phenom II X4 830 Deneb 45nm Technology Motherboard FOXCONN 2AB1 (CPU 1) Memory 6GB RAM Graphics Card ATI Radeon HD 4200 Is Windows 7 . . . - x86 (32-bit) or x64 ? x64 - the original...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 21:13.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App