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Windows 7: BOSD caused by dxgmms1.sys, please help!

21 Nov 2013   #1
silverhoof

Windows 7 Ultimate x64
 
 
BOSD caused by dxgmms1.sys, please help!

Frequently BSOD caused by dxgmms1.sys, and error code is 7F.
Mostly occurred when I am watching some online video feeds.
Already tried to replace the mother board with the video card and tried all version of compatible video card drivers. But still no good.

I have attached the SF diagnose result zip pack here.
Wish me luck..


My System SpecsSystem Spec
.
21 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .
___________________________________________________________________________________________
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 406f8, fffff880069a34a4}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessIsrCompletedPacket+18 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault).  The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
        use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
        use .trap on that value
Else
        .trap on the appropriate frame will show where the trap was taken
        (on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000406f8
Arg4: fffff880069a34a4

Debugging Details:
------------------


BUGCHECK_STR:  0x7f_8

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  a

LAST_CONTROL_TRANSFER:  from fffff8000468d169 to fffff8000468dbc0

STACK_TEXT:  
fffff800`00ba4d28 fffff800`0468d169 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000406f8 : nt!KeBugCheckEx
fffff800`00ba4d30 fffff800`0468b632 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff800`00ba4e70 fffff880`069a34a4 : 00000000`00000000 fffffa80`0bbc0e00 fffffa80`0bbbe410 fffff880`069a317e : nt!KiDoubleFaultAbort+0xb2
fffff880`0be22000 fffff880`069a317e : fffffa80`0bc7b000 00000000`00000000 fffffa80`00000001 fffff880`0be22130 : dxgmms1!VidSchiProcessIsrCompletedPacket+0x18
fffff880`0be22020 fffff880`069a2f82 : 00000000`0006e0ca 00000000`00000000 fffffa80`0bc7f000 00000000`00000000 : dxgmms1!VidSchDdiNotifyInterruptWorker+0x1ea
fffff880`0be22070 fffff880`1090a13f : fffffa80`0a5ca480 fffff880`069a70a1 00000000`0005b276 00000000`00000001 : dxgmms1!VidSchDdiNotifyInterrupt+0x9e
fffff880`0be220a0 fffff880`06941552 : fffffa80`0bbbe410 00000000`00000001 fffff880`0be22159 00000000`00000000 : dxgkrnl!DxgNotifyInterruptCB+0x83
fffff880`0be220d0 fffffa80`0bbbe410 : 00000000`00000001 fffff880`0be22159 00000000`00000000 fffffa80`00000001 : atikmpag+0x45552
fffff880`0be220d8 00000000`00000001 : fffff880`0be22159 00000000`00000000 fffffa80`00000001 fffff880`0be221f0 : 0xfffffa80`0bbbe410
fffff880`0be220e0 fffff880`0be22159 : 00000000`00000000 fffffa80`00000001 fffff880`0be221f0 fffff880`0be22130 : 0x1
fffff880`0be220e8 00000000`00000000 : fffffa80`00000001 fffff880`0be221f0 fffff880`0be22130 fffffa80`0bc89000 : 0xfffff880`0be22159


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgmms1!VidSchiProcessIsrCompletedPacket+18
fffff880`069a34a4 4156            push    r14

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  dxgmms1!VidSchiProcessIsrCompletedPacket+18

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME:  dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5164dc13

FAILURE_BUCKET_ID:  X64_0x7f_8_dxgmms1!VidSchiProcessIsrCompletedPacket+18

BUCKET_ID:  X64_0x7f_8_dxgmms1!VidSchiProcessIsrCompletedPacket+18

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Nov 2013   #3
silverhoof

Windows 7 Ultimate x64
 
 

As I have said, I recently replaced the main board with the onboard ATI HD6570M graphic card. The temperature of the GPU is around 68 degree after 15 minutes of future mark stress testing.
And the speccy snapshot is attached.
My System SpecsSystem Spec
.

23 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by silverhoof View Post
As I have said, I recently replaced the main board with the onboard ATI HD6570M graphic card. The temperature of the GPU is around 68 degree after 15 minutes of future mark stress testing.
And the speccy snapshot is attached.
Well, what I have noticed that the GPU is AMD Radeon HD 6570M/5700 Series. I thought it is a laptop GPU. Are you sure that it is not a GPU but onboard graphics only?

If so, RMA the motherboard.
My System SpecsSystem Spec
23 Nov 2013   #5
silverhoof

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Arc View Post
Quote   Quote: Originally Posted by silverhoof View Post
As I have said, I recently replaced the main board with the onboard ATI HD6570M graphic card. The temperature of the GPU is around 68 degree after 15 minutes of future mark stress testing.
And the speccy snapshot is attached.
Well, what I have noticed that the GPU is AMD Radeon HD 6570M/5700 Series. I thought it is a laptop GPU. Are you sure that it is not a GPU but onboard graphics only?

If so, RMA the motherboard.
It is a laptop GPU, but it is integrated into the motherboard. I replace the motherboard, so the GPU is replaced at the same time.
My System SpecsSystem Spec
23 Nov 2013   #6
silverhoof

Windows 7 Ultimate x64
 
 

Another BSOD this afternoon, the SF diag results are uploaded in this post.
This time it is atikmpag.sys, the error code is 7F.
My System SpecsSystem Spec
23 Nov 2013   #7
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Mate just out of pure curiosity how did you integrate a laptop GPU into a desktop board?? If it is anything like the onboard graphics that boards normally have then it must have taken a lot of de-soldering and re soldering to get the chip back in.

The laptop you took this out of how on earth did it have a GPU card in it as it doesn't make much sense to me as all the laptops I have ever worked on have just the silicon chip certainly nothing like the cards in a desktop.

A screen shot would be handy to show me before we go any further.
My System SpecsSystem Spec
23 Nov 2013   #8
silverhoof

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by ICit2lol View Post
Mate just out of pure curiosity how did you integrate a laptop GPU into a desktop board?? If it is anything like the onboard graphics that boards normally have then it must have taken a lot of de-soldering and re soldering to get the chip back in.

The laptop you took this out of how on earth did it have a GPU card in it as it doesn't make much sense to me as all the laptops I have ever worked on have just the silicon chip certainly nothing like the cards in a desktop.

A screen shot would be handy to show me before we go any further.
It is a lenovo Y560P laptop with an ATI graphic chip integrated with the mainboard (At least this is the engineer at the service station told me). A week ago, I have my mainboard replaced. So I think my graphic chip is replaced too.Is this relevant?
And what kind of screen shot do you want?
My System SpecsSystem Spec
23 Nov 2013   #9
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Silverhoof mate someone is taking you for a ride as to take out a laptop GPU and transplant it into a desktop board is just about .... no impossible. The engineer I think is a scammer who is out to relieve you of some of your hard earned cash.
Take a look at my pic can you see how that GPU could be taken out and the other board chip taken out and then the laptop one being fitted in without some serious and catastrophic thermal damage alone?.
The pic is of a Toshiba A200 and is fairly typical of most laptops I have never seen one that has a card fixed or removable.
My System SpecsSystem Spec
23 Nov 2013   #10
ICIT2LOL

Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
 
 

Ok I think I see now you replaced the motherboard of the laptop with a new one?

So if that is the case then the new board will have the GPU already installed as in the pic I posted last post. The engineer still would not be able to swap out the old GPU from the first board to the second new one though as they come pre fitted at the factory and are not meant to be replaced.

I am sorry my error but it sounded like the GPU had been put into a desktop board.
My System SpecsSystem Spec
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 BOSD caused by dxgmms1.sys, please help!




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