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Windows 7: BSOD upon startup - subsequently unable to load windows normally

21 Nov 2013   #1
Kestriel

Windows 7 Home Premium 64 bit
 
 
BSOD upon startup - subsequently unable to load windows normally

I recently experience BSODs upon logging onto windows. The error messages vary.

Subsequently my system has been unable to boot other than in safe mode.
Any attempt to load windows normally ends up with the screen freezing like in the pic, before getting to the log in page.

I have tried System Restore but none of the restore points work and an error message appears that the restore file was damaged or deleted.
I have tried rootkit removal, antispyware and antimalware.
Still unable to resolve.

I have also tested my ram with memtest, no errors.

Running Windows 7 Home Premium 64 bit

Appreciate any help.


My System SpecsSystem Spec
.
21 Nov 2013   #2
YoYo155

Windows 10
 
 

Welcome to SF Kestriel .
The first question is usually, can you boot into Safe Mode?

A single bug check is not much to go on please upload the rest located in the minidump folder,
Code:
C:Windows\minidump
You have quite a handful of very old drivers:
Code:
packet.sys   Thu Jun 19 00:48:52 2008
000.fcl      Fri Sep 26 16:11:22 2008
RimSerial_AMD64 RimSerial_AMD64.sys Mon Nov 24 19:01:01 2008
Rt64win7 Rt64win7.sys Fri May 22 17:52:30 2009
jraid    jraid.sys    Wed May 27 08:39:35 2009
iaStor   iaStor.sys   Fri Jun 05 04:53:40 2009
PxHlpa64 PxHlpa64.sys Wed Jun 24 02:16:35 2009
RTKVHD64.sys Fri Oct 02 14:09:59 2009
arusb_win7x.sys Thu Nov 26 10:55:17 2009
Soluto.sys   Mon Feb 14 14:25:50 2011

Please Upload a screenshot - Disk Management - Post a Screen Capture Image

How old is the system, mainly the PSU and GPU?
Were any components ever replaced / added?

Please test the HDDs:
warning   Warning
The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:
  1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
  2. Then Post the Disk Check results following | This Tutorial.
  3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
  4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
  5. If SeaTools for DOS is unable to recognize your HDD:
  6. Visit HDDdiag and follow the instructions | Or follow the instructions below.
If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.


Let us know the results.
My System SpecsSystem Spec
23 Nov 2013   #3
Kestriel

Windows 7 Home Premium 64 bit
 
 

I was about to upload all the results and screenshots, was waiting for last chkdsk on reboot. sad to say now the comm is unable even to boot into safe mode, being stuck at CLASSPNP.sys
My System SpecsSystem Spec
.

23 Nov 2013   #4
YoYo155

Windows 10
 
 

Sorry to hear .
Do you remember the results?
Did SeaTools pass or fail?
What did CHKDSK say?
Do you still have Driver Verifier enabled?
As things stand it, looks like a defective HDD, do you have a spare?
My System SpecsSystem Spec
23 Nov 2013   #5
Kestriel

Windows 7 Home Premium 64 bit
 
 

the screenshots were Good and chkdsk (read only) had no errors

trying dell's Datasafe now
My System SpecsSystem Spec
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 BSOD upon startup - subsequently unable to load windows normally




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