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Windows 7: BSOD From 124 to 0x0a

22 Nov 2013   #1
Helmsdg

Windows 7 Professional x64
 
 
BSOD From 124 to 0x0a

Hello all,

I built this machine in late June to try and save a bit of power over my old desktop, except it hasn't ever quite worked as reliably.
When I first built it, I tried dumping all the new hardware on my old Win7 installation. That meant:
Sata2 -> Sata3
USB 2.0 -> USB 3.0
PCIe 2.0 -> PCIe 3.0

With the same GPU, Hdd's, PSU (Seasonic x750 certified for Haswell's c6 state)
And New:
Mobo : Gigabyte GA-Z87X-UD5H
Ram : Corsiar Platinum 16 Gb 1600 (2x8Gb)
CPU : Intel 4770k
Cooler : Corsiar H100i

The very first issues were caused by a bad ram stick. RAM'd and returned and tested for nearly two days with no errors on memtest.
So when the problems persisted and in light of a week's worth of bad ram to ruin my OS, I started by doing a fresh Win 7 Professional x64 install, which seemed to help a good bit.

But still the issue persisted. I began getting BSOD's pointing at USB and a driver installed by Unified Remote (and android remote for your PC) which Let me to the following outcomes:
Removed all Non- WHQL driver from my system.
Unplugged all USB related items except mouse and keyboard (the H100i was causing terrible DPC latency btw)
Removed Unified Remote
Re-installed and updated BIOS and all system driver related to chipset/GPU

Now I began to watch my DPC latency to try and catch the culprit of some system slow downs. It came down to a resource conflict with my on-board Realtek audio so I re-installed it, as well as removed Nvidia's HD Audio for good measure.

Then all was well. I had no slowdowns, everything was happy, except for a few days ago I began getting my old friend BSOD again, except this time it was 124's.

The dump always said the same thing:

Code:
STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  X64_0x124_GenuineIntel_PROCESSOR_CACHE

Followup: MachineOwner

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800fd12028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.

.
.
.

kd> !errrec fffffa800fd12028
===============================================================================
Common Platform Error Record @ fffffa800fd12028
-------------------------------------------------------------------------------
Record Id     : 01cee72728f961c5
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 11/22/2013 3:26:13
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800fd120a8
Section       @ fffffa800fd12180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000000

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800fd120f0
Section       @ fffffa800fd12240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000000
CPU Id        : c3 06 03 00 00 08 10 00 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800fd12240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800fd12138
Section       @ fffffa800fd122c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 0 Bank 5)
  Status      : 0xbe0000000100110a
  Address     : 0x0000000212771600
  Misc.       : 0x0000009084000086
Which the internet tells is hardware related to my CPU. So I went to Gigabyte to see if there were any lingering issues with my board as it is rev. 1.0 and they suggested pulling my Nvidia 680. I did and the error persisted. I get the BSOD's when browsing the internet and will almost never make it through the night without me waking up to a BSOD. This morning I got a BSOD 0x0...000a which is new. I am currently running no USB devices except Keyboard (Logitec G110) and Mouse (generic). No PCI/e cards, no bloatware I can find. Since removing my Nvidia card and using my integrated 4770k's GPU, my startup sounds are choppy and makes a audio buffer loop sound similar to what you would hear during a BSOD, but it makes it through. Aida64 stress test for all but Hdd and GPU will run for hours and will BSOD, but I'm not confident it is because of the load.

I am stuck. I do not have the knowledge to dig into my dumps any deeper but I need to know if I need to begin an RAM with Intel, Gigabyte or pray it's another driver issue.

Attached is the forums required info, two larger dump's results for the 124's. I can upload my larger dumps somewhere should anyone want to see one of them.

**Edit
The plot thickens. I wanted to try and update the firmware for my ssd, and found that it was not detected (by crucial's software) on my Intel controller. So I plugged a working dvd burner into my Marvel controller and burned a boot disk for it. And did my system LAG.... DPC latency was off the charts while burning. Xperf places the blame on storport.sys, iusb3xhc.sys and iaStorA.sys .

Code:
Module, Function, Count, Max Actual Duration (ms), Avg Actual Duration (ms), Actual Duration (ms), % Actual Duration, Enter Time (s), Exit Time (s)
storport.sys, , 34457, 0.205669, 0.014267, 491.620777, 0.12, 0.005460229, 49.571992060
iusb3xhc.sys, , 1732, 0.340252, 0.091720, 158.859063, 0.04, 1.114179452, 48.147051715
iaStorA.sys, 0xfffff8800129ede0, 33656, 0.025162, 0.003113, 104.776887, 0.03, 0.005447064, 49.571935594
Thanks
--David--


My System SpecsSystem Spec
.
22 Nov 2013   #2
x BlueRobot

 

Code:
BugCheck 124, {0, fffffa800f9ec028, be000000, 100110a}

Probably caused by : GenuineIntel
Code:
1: kd> !errrec fffffa800f9ec028
===============================================================================
Common Platform Error Record @ fffffa800f9ec028
-------------------------------------------------------------------------------
Record Id     : 01cee6f9a0abd505
Severity      : Fatal (1)
Length        : 928
Creator       : Microsoft
Notify Type   : Machine Check Exception
Timestamp     : 11/21/2013 21:25:28 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : Processor Generic
-------------------------------------------------------------------------------
Descriptor    @ fffffa800f9ec0a8
Section       @ fffffa800f9ec180
Offset        : 344
Length        : 192
Flags         : 0x00000001 Primary
Severity      : Fatal

Proc. Type    : x86/x64
Instr. Set    : x64
Error Type    : Cache error
Operation     : Generic
Flags         : 0x00
Level         : 2
CPU Version   : 0x00000000000306c3
Processor ID  : 0x0000000000000001

===============================================================================
Section 1     : x86/x64 Processor Specific
-------------------------------------------------------------------------------
Descriptor    @ fffffa800f9ec0f0
Section       @ fffffa800f9ec240
Offset        : 536
Length        : 128
Flags         : 0x00000000
Severity      : Fatal

Local APIC Id : 0x0000000000000001
CPU Id        : c3 06 03 00 00 08 10 01 - bf fb da 7f ff fb eb bf
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00

Proc. Info 0  @ fffffa800f9ec240

===============================================================================
Section 2     : x86/x64 MCA
-------------------------------------------------------------------------------
Descriptor    @ fffffa800f9ec138
Section       @ fffffa800f9ec2c0
Offset        : 664
Length        : 264
Flags         : 0x00000000
Severity      : Fatal

Error         : GCACHEL2_ERR_ERR (Proc 1 Bank 5)
  Status      : 0xbe0000000100110a <-- MCi_STATUS bits
  Address     : 0x00000000c5aa2200
  Misc.       : 0x0000019086000086
This is very generic error, the Transaction Type field is Generic, and the Level Hierarchy field points to the Level 2 cache. The Request field points to a generic error.

In short, the CPU has detected a error, and hence the reasoning for the Machine Check Exception, but it wasn't able to fully find out what the exact error was, leading to the very generic compound error we see in the bugcheck.

Run the Small FFT's, Large FFT's and Blend Test for a few hours each. Do not let the temperature exceed 80*C.
Enable "Round off checking" before the test (see first post below tutorial).

Code:
1: kd> !sysinfo machineid
Machine ID Information [From Smbios 2.7, DMIVersion 39, Size=3069]
BiosMajorRelease = 4
BiosMinorRelease = 6
BiosVendor = American Megatrends Inc.
BiosVersion = F7
BiosReleaseDate = 08/02/2013
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = Z87X-UD5H
SystemFamily = To be filled by O.E.M.
SystemVersion = To be filled by O.E.M.
SystemSKU = To be filled by O.E.M.
BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = Z87X-UD5H-CF
BaseBoardVersion = To be filled by O.E.M.
Code:
1: kd> !sysinfo cpuspeed
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: 3500
Your BIOS and clockspeed seem to be fine.

Code:
1: kd> !sysinfo cpuinfo
[CPU Information]
~MHz = REG_DWORD 3500
Component Information = REG_BINARY 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
Configuration Data = REG_FULL_RESOURCE_DESCRIPTOR ff,ff,ff,ff,ff,ff,ff,ff,0,0,0,0,0,0,0,0
Identifier = REG_SZ Intel64 Family 6 Model 60 Stepping 3
ProcessorNameString = REG_SZ Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Update Signature = REG_BINARY 0,0,0,0,9,0,0,0
Update Status = REG_DWORD 2
VendorIdentifier = REG_SZ GenuineIntel
MSR8B = REG_QWORD 900000000
I can't find anything relevant within the Intel Developer's Manuals.
My System SpecsSystem Spec
22 Nov 2013   #3
Helmsdg

Windows 7 Professional x64
 
 

Testing both now. Any ideas if I should pursue RMA on any hardware?
I guess the better question is, can this be software?
My System SpecsSystem Spec
.

23 Nov 2013   #4
x BlueRobot

 

It can be software in very rare circumstances, it's mostly hardware. It's hard to say at this moment in time, since the error is so generic.
My System SpecsSystem Spec
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