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Windows 7: BSOD - Fresh install of Windows - DELL Diagnostics show hardware is ok

23 Nov 2013   #1
ccwtech

Win 8 Pro
 
 
BSOD - Fresh install of Windows - DELL Diagnostics show hardware is ok

Getting a BSOD on a DELL XPS13 (L321X) after fresh install of Windows. I just replaced the MB with a new MB. DELL diagnostics show everything is okay.

Windows 7 - Home Premium - 64 Bit
Intel I7 - 2637M @ 1.7
4 GB onboard memory
120 GB SSD


My System SpecsSystem Spec
.
23 Nov 2013   #2
YoYo155

Windows 10
 
 

Welcome to SF ccwtech .

Usually I would like to have more than one dump file so manually check the minidump folder.
Code:
C:\Windows\minidump
If dump files are present in that folder copy them to the Desktop, zip and upload in your next post.

As for the dump files uploaded;
The bug check is 0x9F which is DRIVER POWER STATE FAILURE that happens in
transitions between power states most commonly S0 (ON state) > S3 (Sleep state)
or vice-versa. You can read more HERE.

The most common cause is a device driver but sometimes it's the hardware itself
that is at fault.

Code:
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004090060, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8009df5260, The blocked IRP
Code:
!irp fffffa8009df5260
>[ 16, 2]   0  0 fffffa8006e2e050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\NETwNs64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
 \Driver\NETwNs64
Code:
lmvm NETwNs64
start             end                 module name
fffff880`05c15000 fffff880`0649b000   NETwNs64 T (no symbols)           
    Loaded symbol image file: NETwNs64.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwNs64.sys
    Image name: NETwNs64.sys
    Timestamp:        Sun Sep 18 12:26:48 2011
The driver is very old!
Code:
!devobj fffffa8004090060
Device object (fffffa8004090060) is for:
 Cannot read info offset from nt!ObpInfoMaskToOffset
 \Driver\pci DriverObject fffffa8003693e70
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00001040
DevExt fffffa80040901b0 DevObjExt fffffa80040905d8 DevNode fffffa800408e6e0 
ExtensionFlags (0x00000800)  DOE_DEFAULT_SD_PRESENT
Characteristics (0x00000100)  FILE_DEVICE_SECURE_OPEN
AttachedDevice (Upper) fffffa800408f790 \Driver\ACPI
Device queue is not busy.
Code:
!DevExt fffffa80040901b0
PDO Extension, Bus 0x2, Device 0, Function 0.
  DevObj 0xfffffa8004090060  Parent FDO DevExt 0xfffffa8004088e00
  Device State = PciStarted
  
 Vendor ID 8086 (INTEL)  Device ID 0091 (0x0091 Intel® Centrino® Advanced-N 6230)

  Header Type 0, Class Base/Sub 02/80  (Network Controller/'Other')

  Logical Device Power State: D0 < Also known as S0 see link above.
  Device Wake Level:          D3 (S3)

Please update your Intel HD graphics driver as well, using this online utility:
Code:
lmvm igdkmd64
Browse full module list
start             end                 module name
fffff880`04c24000 fffff880`057dbde0   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Browse all global symbols  functions  data
    Timestamp:        Wed Jul 20 00:39:50 2011
Keep us posted .
My System SpecsSystem Spec
23 Nov 2013   #3
ccwtech

Win 8 Pro
 
 
Awesome!

Awesome, Thanks. I will update both drivers and report back if there are any more BSOD's. Once again, thank you.
My System SpecsSystem Spec
.

23 Nov 2013   #4
YoYo155

Windows 10
 
 

Thanks for the feedback let us know how it goes .
My System SpecsSystem Spec
05 Dec 2013   #5
SandeepP

Winndows 7 32 bit
 
 

Quote   Quote: Originally Posted by ccwtech View Post
Awesome, Thanks. I will update both drivers and report back if there are any more BSOD's. Once again, thank you.

Hi ccwtech,

Kindly follow with YoYo155. For updating any drivers for your system below video would be useful:

Updating Dell Drivers

If you need any specific driver feel free to reach out to us.
My System SpecsSystem Spec
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 BSOD - Fresh install of Windows - DELL Diagnostics show hardware is ok




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