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Windows 7: BSOD When booting, or logging into Windows


23 Nov 2013   #1

Windows 7 64 bit
 
 
BSOD When booting, or logging into Windows

Hello,
Since Nov 11, ive have been having random blue screens. The first 2 i did not catch the code in time. But the third, fourth, and fifth (5th having been today) I do have. The third's was STOP 0x24, fourths was STOP 0x19 and todays was STOP 0x3B. After the stop 0x19 i thought it was enough so i did a system restore, which fixed it for a few days until today. Because of my restore the minidumps were erased but i have the minidump from todays, STOP 0x3b. I have no idea how to attach it, and have tried emailing it to my uncle. I dont know how to open the file and wouldnt even know what it meant if i did open it. Can someone please help? I just want this to stop. After the blue screens it restarts and runs normally and such, it does not keep constantly happening like most of the cases ive read. I suspect it is a driver but i cant read the minidump to tell. Would someone be able to tell me how to attach it to this forum so someone can read it and tell me what is the problem??? And if so what i can do about it??? Please this is really concerning me and i just want it to stop.
Thank you

Things I have tried:
chkdsk c: /f /r
sfc /scannow
system restore to before the date of blue screens.

I even uniinstalled any program i had installed near that time, but it shouldnt matter either way as the system was restored. Please help, and thank you for your time.




Attached Files
File Type: zip SF_23-11-2013.zip (74.4 KB, 1 views)
My System SpecsSystem Spec
.

23 Nov 2013   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hey moocows, and welcome to Seven Forums.

Please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information. One of our BSOD experts should be by later when able to further help.
My System SpecsSystem Spec
23 Nov 2013   #3

Windows 7 64 bit
 
 
File

I did as it says and got this zip file. Here you go.
Thank you


Attached Files
File Type: zip SF_23-11-2013.zip (74.4 KB, 3 views)
My System SpecsSystem Spec
.


25 Nov 2013   #4

Windows 7 64 bit
 
 
Please help

Hello,
After a day of not happening the blue screens are back worse than before. Today it has blue screened me everytime I boot the PC. Usually a short time after logging into windows. The errors I got today are:
STOP 0x1A
STOP 0x1e
STOP 0x50
I will attach the file I have obtained that contains todays errors and the error from the 23rd. It is notable to add that strangely every time I booted it up, after the Starting Windows screen, it would say no DVI signal. Then the windows log in would appear and id log in. The format of the taskbar was all messed up, anytime I opened Firefox the top taskbar would have a large white line over it covering the minimize, maximize, and X buttons. It ran a bit slower than usual. I ran a Windows Memory Diagnostics Test and it said everything was fine. I am extremely concerned and would really like help.
This brings the total error list to (in order):
STOP 0x24
STOP 0x19
STOP 0x3b
STOP 0x1A
STOP 0x1e
STOP 0x50

Thank you for your time


Attached Files
File Type: zip SF_25-11-2013.zip (1.47 MB, 2 views)
My System SpecsSystem Spec
25 Nov 2013   #5

Windows 7 64 bit
 
 
Please help (continued)

I thought i should add that back in june i upgraded my graphics card. From a geforce gtx 560 to a geforce gtx 660. After the upgrade the auto detecter on the nvidia website couldnt detect my gpu. After that i downloaded the geforce expirience program from nvidia which updates my driver. After that it was fine. Recently around the time of the one blue screen my pc did a check for consistency. After that it rebooted and green and pink lines covered the lower part of my background. I restarted the pc and it went away. Could any of this be related? Im very eager for an admin to read the dmp files and id the problem.
Thank you
My System SpecsSystem Spec
25 Nov 2013   #6

Windows 7 Home Premium x64
 
 

Hi moocows, welcome to 7F .

Some information filled files are missing, so I'm not getting the full picture.
Please run the SFDT again and let it run its course it can take 15min at times to collect all the data necessary.
There should be eight files generated not including the dumps.

The majority of the bug checks appear to have been due to Norton,
please upload the rest of the files needed as your most recent driver is dated;
Code:
Tue Feb 14 12:55:35 2012
.

Please remove Norton using the appropriate tool that matches your installed software:
Install Microsoft Security Essentials as an alternative:


If you're concerned about your GPU you can test the hardware,
Test for thermals and stability:

  • Download HWinfo and post a Screenshot of the sensors window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).
Post back with the results and the rest of the files.
My System SpecsSystem Spec
25 Nov 2013   #7

Windows 7 64 bit
 
 

It did run its course, it said information gather complete. I did exactly as instructed. I have Norton on 2 other computers and has never caused problems, could a fresh install fix this? The problem now is that I cannot even access the computer for the most part. I get a wermgr.exe error that says The exception Illegal Instruction. I am so confused an upset by whats happening that I consider whipping the entire hard drive. How could I do this and if I do how can I get drivers for my hardware again? My mobos river disk causing a blue screen when I use the install all feature. Also would I need a new windows key? Or will the one I used for the intial build be enough?

Edit: I do have my original Windows 7 disk. I don't know if this would help with anything such as wiping. I would rather not wipe it but I want this solved, and if that will solve it then so be it.
My System SpecsSystem Spec
25 Nov 2013   #8

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by moocows View Post
It did run its course, it said information gather complete. I did exactly as instructed. I have Norton on 2 other computers and has never caused problems, could a fresh install fix this?
You can always reinstall it at the end of the troubleshooting procedure and test if the issue
reemerges. I can only suggest you do so the final decision is yours.

Quote   Quote: Originally Posted by moocows View Post
The problem now is that I cannot even access the computer for the most part. I get a wermgr.exe error that says The exception Illegal Instruction.
wermgr is the messenger reporting an issue, what does it say?

Quote   Quote: Originally Posted by moocows View Post
I am so confused an upset by whats happening that I consider whipping the entire hard drive.
You can if you wish, again it's your PC.

Quote   Quote: Originally Posted by moocows View Post
How could I do this and if I do how can I get drivers for my hardware again? My mobos river disk causing a blue screen when I use the install all feature.
You can download them prior to wiping the HDD.
And that shouldn't happen, do you have the dumps from those crashes?

Quote   Quote: Originally Posted by moocows View Post
Also would I need a new windows key? Or will the one I used for the intial build be enough?
warning   Warning
DO NOT! post your product key!

You might need to activate it via a phone activation afterwards, please post a picture of your sticker
with the product key blocked out!.
My System SpecsSystem Spec
25 Nov 2013   #9

Windows 7 64 bit
 
 
Progress (?)

So after redoing the SF Diagnostic, this time in safe mode, I got all the 8 files and dumps you were talking about. To elaborate the error I got was wermgr.exe - Application Error. "The exception Illegal Instruction. An attempt was made to execute an illegal instruction. (0xc000001d) occurred in the application at location 0xf7667cd7.". On next boot another thing popped up saying Windows Explorer has encountered an error. Then it would close and then a thing would appear that said Windows Explorer is restarting. It would keep cycling like this until I eventually restarted in safe mode. Everytime it cycled the desktop would reload and I could not do anything. This leads me to believe it is a program or driver error. After reviewing the files included, do you still think this is a Norton problem? Or does this point to something else?? What do these new errors mean??

I was thinking that after I remove whatever is causing this, should I do a Windows Repair Install?? Would you recommend this??? Thank you

PS. The Blue Screen dump caused by my MOBO driver disk is the very first one from August 2013.
Thank you


Attached Files
File Type: zip SF_25-11-2013.zip (1.73 MB, 3 views)
My System SpecsSystem Spec
26 Nov 2013   #10

Windows 7 Home Premium x64
 
 

Please remove Norton if you wish to continue troubleshooting this issue.
As for the dump from August with regards to the drivers CD, it appears to have been due to
Intel Rapid Storage Technology, I advise against installing it and any other utilities
that usually come per-bundeled in such OEM driver CDs, if in fact you do decide to wipe the entire OS.

As for a repair install you can, just make sure you understand the procedure and prerequisites.
My System SpecsSystem Spec
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 BSOD When booting, or logging into Windows




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