BSOD - random daily - DRIVER_POWER_STATE_FAILURE - ntoskml.exe

ju2au · 24 Nov 2013

A PC built for my sister's beauty salon is having daily BSOD errors.

Using BlueScreenViewer to view the dump files, I get the following:
- DRIVER_POWER_STATE_FAILURE - ntoskml.exe
- DRIVER_IRQL_NOT_LESS_OR_EQUAL - anodlwfx.sys & ntoskml.exe

The experts on this forum seems to be able to get "finer" detail from the dump files than the error messages above. After doing some research, I decided to install and use WinDbg. However, I can't seem to get the "symbol path" working correctly. The error message I got is as follows:

Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8008a8eb30, fffff80000b9c3d8, fffffa80075d0a80}

*** WARNING: Unable to verify timestamp for ftdibus.sys
*** ERROR: Module load completed but symbols could not be loaded for ftdibus.sys
Probably caused by : ftdibus.sys

Followup: MachineOwner

Am I going down the right path? Is the problem caused by ftdibus.sys?

Attached below are the dump files.

Arc · 24 Nov 2013

The BSOD is caused by FTDIBUS Serial Device Driver.

Code:

     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8008f90070 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\drivers\ftser2k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ftser2k.sys
*** ERROR: Module load completed but symbols could not be loaded for ftser2k.sys
 \Driver\FTSER2K
            Args: 00015400 00000001 00000003 00000003
 [ 16, 2]   0 e1 fffffa8008aa1870 00000000 00000000-00000000    pending
           \Driver\Serenum
            Args: 00015400 00000001 00000003 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009858e50    

            Args: 00000000 00000000 00000000 00000000

It keeps the Serial Port Enumerator pending.

And the driver is too old.

Code:

fffff880`05961000 fffff880`0597a000   ftser2k  T (no symbols)           
    Loaded symbol image file: ftser2k.sys
    Image path: \SystemRoot\system32\drivers\ftser2k.sys
    Image name: ftser2k.sys
    Timestamp:        Thu Oct 22 20:39:05 2009 (4AE07591)
    CheckSum:         0001DDAA
    ImageSize:        00019000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from FTDI Drivers.

Let us know the results. For any further BSODs, post it following the Blue Screen of Death (BSOD) Posting Instructions.