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Windows 7: Blue Screen crash when I close my laptop lid

24 Nov 2013   #1
idirgni

Window 7 Home Premium (I think) x64
 
 
Blue Screen crash when I close my laptop lid

Whenever I close the lid to my laptop, my laptop crashes. This is the error information I'm getting.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80057D7190
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8006286010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

I've run the diagnostics tool and have uploaded my SF file - any help with fixing this would be much appreciated.


My System SpecsSystem Spec
.
24 Nov 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the forum.

Please remove the following software with Revo Free:
Code:
HP Mobile Data Protection System Accelerometer
Revo Uninstaller "Free"Use Revo Uninstaller to uninstall stubborn software. Opt for Advance Mode while uninstalling. This allows you to remove leftover registry entries of the software.
Please remove Kaspersky for testing purpose and use Microsoft Security Essentials is recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:- Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Update rtl8192Ce.sys from here: Driver Reference Table - rtl8192Ce.sys

To perform a clean install of a driver, follow this tutorial:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80057d7190, fffff80000b9c3d8, fffffa8006286010}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80057d7190, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8006286010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000e00000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c388 fffff800`02ef48d2 : 00000000`0000009f 00000000`00000003 fffffa80`057d7190 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`02e8f85c : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9c430 fffff800`02e8f6f6 : fffffa80`05e2e168 fffffa80`05e2e168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`02e8f5de : 0000000c`739fe1ae fffff800`00b9cb18 00000000`00053b1e fffff800`03002648 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`02e8f3c7 : 00000003`087617c3 00000003`00053b1e 00000003`0876176d 00000000`0000001e : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`02e7c8ca : fffff800`02fffe80 fffff800`0300dcc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_rtl8192Ce_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_rtl8192Ce_IMAGE_pci.sys

Followup: MachineOwner
---------

0: kd> lmvm rtl8192Ce
start             end                 module name
fffff880`06464000 fffff880`065d7000   rtl8192Ce   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\rtl8192Ce.sys
    Image name: rtl8192Ce.sys
    Timestamp:        Tue Jul 12 10:09:44 2011 (4E1BC908)
    CheckSum:         00117EE8
    ImageSize:        00173000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Disk Check on your hard disk for file system errors and bad sectors on it:Perform a System File Check:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Reduce items at start-up. Nothing except anti-virus is required:
Let us know the result.
My System SpecsSystem Spec
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 Blue Screen crash when I close my laptop lid




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