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Windows 7: Restart does not work

24 Nov 2013   #1
contremaitre

windows 7
 
 
Restart does not work

Hi,

I can't restart my computer when I am on windows 7.
Halt works correctly
When I try to restart, windows shut down ok, and then the computer does nothing (it's not powered off, but screen display nothing, not even the bios).
Restarting from another OS (linux) works fine so it's not a hardware issue.

Attached, a zip file as instructed in BSOD post instructions, even if there is no BSOD here.

Thanks.


My System SpecsSystem Spec
.
24 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

The zip you uploaded contains only one crash dump, and that is of 03/11/2013.

And, the BSOD is stop 0xA0000001.
Code:
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A0000001, {5, 0, 0, 0}

Probably caused by : atikmdag.sys ( atikmdag+258fe )

Followup: MachineOwner
---------
This is inherent with AMD/ATI display drivers.
Code:
fffff880`0f04e000 fffff880`0fc95000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Sat Aug 31 05:32:50 2013 (522132AA)
    CheckSum:         00BF596C
    ImageSize:        00C47000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update your ATI/AMD display driver to 13.11 WHQL.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Let us know the results.
My System SpecsSystem Spec
24 Nov 2013   #3
contremaitre

windows 7
 
 

Updating the dirver fixed the issue.
I didn't think the graphic driver could do that.
Thanks !
My System SpecsSystem Spec
.

25 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome

Let us know for any further issue.
My System SpecsSystem Spec
Reply

 Restart does not work




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