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Windows 7: BSODs from new build (waking from sleep, on desktop)

24 Nov 2013   #1
Sandok

Windows 7 Home Premium 64bit
 
 
BSODs from new build (waking from sleep, on desktop)

I've recently upgraded my computer and so far, the path has been full of nasty surprises.

The system is stable, at least it was with my initial AMD HD7950, but that card had a defective fan so I opted for another graphics card. The build with this card was fully stable.

Anyways, for a few weeks I ran using the internal GFX (from the Core i5) and again, no problems. The computer could wake, could sleep and everything perfectly.

Installed my new NVIDIA GTX 770 and wham, the problems begin... So I'm quite certain I know the cause, the question is whether the graphics card is deffective, the PSU lacking in power or just... Windows and NVIDIA not liking each other.

One BSOD (0x1000007e) I can recreate is when waking from sleep. I did a full format and for a while, the computer could wake from sleep but for no apparent reason, the NVIDIA card seems to be causing issues. I just can't wake my computer without the whole system rebooting...

And then, for no reason my whole system just BSOD (F4).

Anyways, I've attached everything that has been requested and I really hope somebody can help!


My System SpecsSystem Spec
.
25 Nov 2013   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome to the Forum.

If you have an SSD, make sure the firmware is up to date:
Code:
Model	KINGSTON SH103S3240G ATA Device
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Quote   Quote: Originally Posted by Arc View Post
Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
Reduce items at start-up. Nothing except anti-virus is required:Perform a System File Check:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Update these drivers to their latest:

ladfSBVMamd64.sys Sat May 16 02:24:31 2009 (4A0DCF7F)
Logitech G35 Headset driver
Driver Reference Table - ladfSBVMamd64.sys

ladfDHP2amd64.sys Sat May 16 02:24:42 2009 (4A0DCF8A)
Logitech G35 Headset driver
Driver Reference Table - ladfDHP2amd64.sys

To perform a clean install of a driver, follow this tutorial:
If this does not provide stability. Test RAM.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.

Bugcheck Summary:
Code:
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Mon Nov 25 05:25:33.578 2013 (UTC + 6:00)
System Uptime: 0 days 0:22:05.811
BugCheck 1000007E, {ffffffffc0000005, fffff8800f24fa23, fffff880009ed178, fffff880009ec9d0}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+199a23 )
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Mon Nov 25 05:03:08.861 2013 (UTC + 6:00)
System Uptime: 0 days 1:07:40.720
BugCheck F4, {3, fffffa8008927060, fffffa8008927340, fffff80002d8b7b0}
Probably caused by : csrss.exe
BUGCHECK_STR:  0xF4_IOERR
PROCESS_NAME:  csrss.exe
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
My System SpecsSystem Spec
25 Nov 2013   #3
Sandok

Windows 7 Home Premium 64bit
 
 

[QUOTE=koolkat77;2605091]Welcome to the Forum.

If you have an SSD, make sure the firmware is up to date:
Code:
Model    KINGSTON SH103S3240G ATA Device
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
SSD firmware is up to date (nothing on Kingston website), the BIOS is also updated, as are chipset drivers. No hard disk controller drivers on Gigabyte website and no Marvell to my knowledge.

Quote   Quote: Originally Posted by koolkat77 View Post
Welcome to the Forum.
Quote   Quote: Originally Posted by Arc View Post
Lately we have experienced some issues with the latest driver. Install the 314.22 WHQL only.
  • Uninstall All nvidia items in Control Panel > Programs and features
    • 3D Vision Control Driver
    • 3D Vision Driver
    • Graphics Driver
    • HD Audio Driver
    • PhysX
    • nvidia Update
    (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
  • Now follow Drivers - Clean Left over Files after Uninstalling
  • Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Let us know the results.
I can't install these drivers, too old for the GTX 770. I have tried some other drivers (320.XX) and still crashes on sleep...

Will try a memtest and keep updating drivers, but I'm just starting to think Nvidia doesn't like me
My System SpecsSystem Spec
.

25 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

GTX 770 does not support 314.22. This GPU supports drivers 320.49 WHQL and above.

You may try any WHQL within that range ..... Drivers | GeForce

Attachment 294950

But, you have to go for a trial and error. May be any one will give you stability and you have to stick with that one.
My System SpecsSystem Spec
25 Nov 2013   #5
Sandok

Windows 7 Home Premium 64bit
 
 

So I've tried all the drivers and no-go... Attached some more minidumps from a new HDD (I removed the SSD and installed on a normal HDD, still crashes on sleep).

I do remember putting my computer to sleep during a format, so I'm going to do the following:
  1. Reinstall SSD (because OMG, HDDs are slow)
  2. Reformat entire computer
  3. Install latest drivers and check at every step when sleep stops working
  4. Upload the first dump
  5. Reformat entire computer and live without sleep
Any clues or help in addition to the above 5 steps would be great!
My System SpecsSystem Spec
26 Nov 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
My System SpecsSystem Spec
26 Nov 2013   #7
Sandok

Windows 7 Home Premium 64bit
 
 

Stressed the card already and it runs icy cool... Will do so again!

New information though, I reformatted and my computer with fresh drivers and no windows updates can sleep easily!

So I'm starting to lean towards a driver conflict...
My System SpecsSystem Spec
26 Nov 2013   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Unfortunately all the applicable display drivers to your GPU are problematic. At this point I can suggest you to wait for a good update by nvidia.
My System SpecsSystem Spec
26 Nov 2013   #9
Sandok

Windows 7 Home Premium 64bit
 
 

Well, fresh install, went to sleep OK.

Rebooted the PC, tried to sleep again and it crashed with the usual minidump.

I think I give up, will see if I can exchange the card
My System SpecsSystem Spec
15 Dec 2013   #10
Sandok

Windows 7 Home Premium 64bit
 
 

Since my last post, I changed my graphics card to another NVIDIA model (I wanted ATI, but lack of stock and impatience on my part meant I tried another GTX770).

Computer will still BSOD from sleep, so the temporary solution until I upgrade one day to Windows 8 is to simply never let the computer sleep.

Thought that meant no more BSOD! Guess I was wrong as I just had a F4 BSOD...

Any help with the minidump would be greatly appreciated!

EDIT: And just to recap, 7 passes of MemTest show no errors, computer was very stable with onboard GFX and AMD graphics card, making me quite sure that NVIDIA just sucks...
My System SpecsSystem Spec
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 BSODs from new build (waking from sleep, on desktop)




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