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Windows 7: BSOD Randomly Happening

25 Nov 2013   #1
Misspriss623

Windows 7. 64 bit
 
 
BSOD Randomly Happening

Hi,



This is my first post. I read the instructions and hope I am doing this right, if not I apologize. I have been getting the BSOD randomly the past week. The last thing I downloaded was LightRoom 5. I think the problem started afterward, but I can't remember for certain. My husband ran a System Restore, CHKDSK, and even reloaded Windows 7 with no luck on fixing the issue, thus why I am here. (he probably even did a few other things I am not aware of) We are not computer savvy people and I hope we didn't do any more damage trying to fix it on our own. Please bear with us computer challenged folks.

We are getting this notification after a BSOD occurs.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80063BE010
BCP2: FFFFF88002C1CC08
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112513-17862-01.dmp
C:\Users\MissPriss\AppData\Local\Temp\WER-742081-0.sysdata.xml


It wont let me upload MSINFO 032 or the DMP files. Am I doing something wrong?


Thanks for your patience!!


Priscilla


My System SpecsSystem Spec
.
25 Nov 2013   #2
YoYo155

Windows 10
 
 

Hi Priscilla, welcome to SF .

Quote   Quote: Originally Posted by Misspriss623 View Post
It wont let me upload MSINFO 032 or the DMP files. Am I doing something wrong?
Actually you are . Once you have all of your files generated by the SFDT (Click Here)
you need to zip them all before you attempt to upload the files.

How do I upload to Seven Forums?
My System SpecsSystem Spec
25 Nov 2013   #3
Misspriss623

Windows 7. 64 bit
 
 

Sorry, somehow missed that. I am a speed reader and it bites me in the butt.

Hopefully I zipped them correctly. If there is a way to do it wrong I will find it, trust me!
My System SpecsSystem Spec
.

25 Nov 2013   #4
YoYo155

Windows 10
 
 

Thanks for the files .

Unintentionally by recovering back to a factory image you destroyed evidence that might have been helpful
to debug this case, such as whether the OS had SP1 installed or not and if the latest driver was used
to no avail, which are amongst the stings I'm about to list in the process of troubleshooting this bug check.

A TDR (Timeout Detection Recovery) is not a bugcheck in the true sense in that something
has went terribly wrong in the kernel which forced the machine to crash.
Quote   Quote: Originally Posted by TVeblen View Post
"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why?

There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it.

There are numerous reports of hardware solutions to TDR's. The most common are:
  • Poor Cooling
  • Problems with the power supply
  • Overclocking Issues
  • Bad System memory or incorrect memory timings
  • Defective PC Components


Bugcheck:

Code:
BugCheck 116, {fffffa80094674e0, fffff88001bbdc08, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c08 )
The driver is very old!

Code:
lmvm atikmpag
start             end                 module name
fffff880`01bb7000 fffff880`01bfd000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Tue May 18 00:30:26 2010
Please update the display driver:
Quote   Quote: Originally Posted by Arc View Post
During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.


Please update to Service Pack 1:
Code:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64



What is the make, model and age of your PSU?
Fill out this form and post back the result:




Test for thermals and stability:

  • Download HWinfo and post a Screenshot of the sensors window, one at idle and another while putting load on the PC using Prime95 for the CPU side and Furmark for the GPU.
    • Before running Prime95 make sure to enable Round-off checking (see 1st post under the tutorial).



Testing the RAM:

Quote   Quote: Originally Posted by koolkat77 View Post
Test and Diagnose RAM Issues with Memtest86+:
Tip   Tip
  • Pay close attention to part 3 of the tutorial "If you have errors"
  • Test the RAM with Memtest86+ for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.
When done with the testing procedure take a picture and upload it here.

Post back with the results .
My System SpecsSystem Spec
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 BSOD Randomly Happening




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