BSOD while browsing internet and playing, multiple errors


  1. Andreformiga
    Posts : 3
    Windows 7 Home Premium 64bit
       New #1

    BSOD while browsing internet and playing, multiple errors


    So about 5 days ago I started getting multiple BSOD with no apparent reason, sometimes I was just using a web browser, also during a session of BF3. And as I know close to nothing about how to solve this, I uploaded my mini dump folder content, so maybe someone can help me shine some light on this situation. I already tried updating some drivers and removed Logmein Hamachi from my pc, but I keep getting blue screens. Thanks in advance
    Last edited by Andreformiga; 25 Nov 2013 at 20:21. Reason: Didn't know I could attach files
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  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       New #2

    Hi Andreformiga.

    Your issue is McAfee, apparently.
    Code:
    fffff880`1c053fd8  fffff880`012adfbaUnable to load image \SystemRoot\system32\drivers\mfehidk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
 mfehidk+0x3efba
    Explanation here: What is mfehidk.sys from McAfee, Inc.? (id:19132535)
    Code:
    fffff880`1c053ea8  fffff880`1d5ddbc5Unable to load image \SystemRoot\system32\drivers\mfeapfk.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for mfeapfk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfeapfk.sys
 mfeapfk+0x15bc5
    Explanation here: What is mfeapfk.sys from McAfee, Inc.? (id:18017046)

    McAfee is a frequent BSOD causer. Uninstall McAfee Using McAfee Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus and the touchpad driver, SynTPEnh.
    5. Apply > OK
    6. Accept then restart.

    Let us know the results.
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  4. Andreformiga
    Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       New #3

    Hi Arc, thanks for the reply
    While I was waiting I looked around some more and found the name ntoskrnl.exe in every bsod report. And following that I found out that could mean problems with my memory, so I ran the HCI design MemTest and it found a lot of errors. Could that be causing the BSODs too?
    I will uninstall McAfee and wait to see if it solves my problems.
    Also, while I waited my pc BSODed a few more times, here are their blue screen views:
    ==================================================
    Dump File : 112713-24679-01.dmp
    Crash Time : 27/11/2013 19:41:20
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 00000000`00000783
    Parameter 2 : fffff880`1e2122b0
    Parameter 3 : fffff980`1ad40000
    Parameter 4 : fffff8a0`19e2bf20
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75bc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-24679-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 288.472
    Dump File Time : 27/11/2013 19:42:34
    ==================================================

    ==================================================
    Dump File : 112713-20482-01.dmp
    Crash Time : 27/11/2013 19:01:09
    Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x000000d1
    Parameter 1 : 00000000`00000020
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff880`0462d6f2
    Caused By Driver : USBPORT.SYS
    Caused By Address : USBPORT.SYS+2d6f2
    File Description : Driver de Porta USB 1.1 e 2.0
    Product Name : Sistema Operacional Microsoft® Windows®
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-20482-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 290.128
    Dump File Time : 27/11/2013 19:02:06
    ==================================================

    ==================================================
    Dump File : 112713-17908-01.dmp
    Crash Time : 27/11/2013 13:55:39
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff880`034fb325
    Parameter 3 : fffff880`1ad4efd0
    Parameter 4 : 00000000`00000000
    Caused By Driver : dxgkrnl.sys
    Caused By Address : dxgkrnl.sys+2325
    File Description : DirectX Graphics Kernel
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18228 (win7sp1_gdr.130731-2222)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-17908-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 290.400
    Dump File Time : 27/11/2013 18:04:57
    ==================================================

    ==================================================
    Dump File : 112713-37674-01.dmp
    Crash Time : 27/11/2013 12:53:34
    Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
    Bug Check Code : 0x000000be
    Parameter 1 : fffff880`1a02b329
    Parameter 2 : 00000001`b00b7121
    Parameter 3 : fffff800`0269a200
    Parameter 4 : 00000000`0000000a
    Caused By Driver : nwifi.sys
    Caused By Address : nwifi.sys+6329
    File Description : Driver da Miniporta NativeWiFi
    Product Name : Sistema Operacional Microsoft® Windows®
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-37674-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 288.568
    Dump File Time : 27/11/2013 12:55:18
    ==================================================

    ==================================================
    Dump File : 112713-24804-01.dmp
    Crash Time : 27/11/2013 12:41:13
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : fffffa90`07db6360
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff800`0286cec9
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75bc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-24804-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 289.248
    Dump File Time : 27/11/2013 12:42:45
    ==================================================

    ==================================================
    Dump File : 112713-22729-01.dmp
    Crash Time : 27/11/2013 11:24:46
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : fffff6fc`c09abfa8
    Parameter 2 : 00000000`00000000
    Parameter 3 : fffff800`029d2167
    Parameter 4 : 00000000`00000002
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75bc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-22729-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 288.496
    Dump File Time : 27/11/2013 12:04:33
    ==================================================

    ==================================================
    Dump File : 112713-22183-01.dmp
    Crash Time : 27/11/2013 06:22:33
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 00000000`00041790
    Parameter 2 : fffffa80`018e2b60
    Parameter 3 : 00000000`0000ffff
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75bc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-22183-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 300.256
    Dump File Time : 27/11/2013 10:32:04
    ==================================================

    EDIT.
    Had two more crashes after removing McAfee:
    ==================================================
    Dump File : 112713-25412-01.dmp
    Crash Time : 27/11/2013 20:49:58
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 00000000`00041284
    Parameter 2 : 00000000`013ec001
    Parameter 3 : 00000000`00000000
    Parameter 4 : fffff700`01080000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75bc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-25412-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 288.472
    Dump File Time : 27/11/2013 20:51:13
    ==================================================

    ==================================================
    Dump File : 112713-25147-01.dmp
    Crash Time : 27/11/2013 20:36:48
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : fffffa80`c3e4c31b
    Parameter 2 : 00000000`00000000
    Parameter 3 : fffff800`028b28b5
    Parameter 4 : 00000000`00000005
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+75bc0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18247 (win7sp1_gdr.130828-1532)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-25147-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 288.848
    Dump File Time : 27/11/2013 20:37:48
    ==================================================
    Last edited by Andreformiga; 27 Nov 2013 at 19:13. Reason: Update
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  6. Andreformiga
    Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       New #4

    Update.
    Just had two more bsod, adding up to four since I removed McAfee. So maybe it wasn't its fault?
    ==================================================
    Dump File : 112713-24351-01.dmp
    Crash Time : 27/11/2013 22:43:42
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : fffff801`028d3e53
    Parameter 2 : 00000000`00000008
    Parameter 3 : fffff801`028d3e53
    Parameter 4 : 00000000`00000005
    Caused By Driver : fltmgr.sys
    Caused By Address : fltmgr.sys+42ec
    File Description : Gerenciador de Filtro do Filesystem Microsoft
    Product Name : Sistema Operacional Microsoft® Windows®
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-24351-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 297.728
    Dump File Time : 27/11/2013 22:45:17
    ==================================================

    ==================================================
    Dump File : 112713-22947-01.dmp
    Crash Time : 27/11/2013 22:32:28
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff880`04ff25f0
    Parameter 3 : fffff880`1d9449a0
    Parameter 4 : 00000000`00000000
    Caused By Driver : portcls.sys
    Caused By Address : portcls.sys+325f0
    File Description : Port Class (Class Driver for Port/Miniport Devices)
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : x64
    Crash Address : ntoskrnl.exe+75bc0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\112713-22947-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 288.472
    Dump File Time : 27/11/2013 22:33:38
    ==================================================
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