Multiple BSOD - Computer stops before loading Win 7. Mouse cursor only


  1. TnJim
    Posts : 3
    Windows 7 Home Premium 64 bit
       New #1

    Multiple BSOD - Computer stops before loading Win 7. Mouse cursor only


    What an adventure!

    My computer suddenly would not load Windows. It simply went to a black screen with the flashing mouse cursor. I finally gave up and did a System Restore. (Backed up all my files, now can't recover them but I'll check into that elsewhere on the forum!!). The problem went away for a few starts, then returned.

    After hours with HP Support, I was told to remove all 4 memory sticks and reseat them. Quite a feat for someone with MS, but finally got it done. Now the computer is running great, but I don't know if the problem is solved. There are no faults showing in the Windows Error file since I worked on the memory.

    Is it possible to look at this and see if my problem is solved?

    Thank you,

    TnJim
      My Computer
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  3. Brink
    Posts : 72,054
    64-bit Windows 11 Pro for Workstations
       New #2

    Hello Jim, and welcome to Seven Forums.

    Hopefully it was only your RAM sticks not properly seated that caused it.

    Please go ahead read the instructions here: Blue Screen of Death (BSOD) Posting Instructions, and post back with the needed information if it's available. One of our BSOD experts should be by afterwards to further help. :)
      My Computer
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  4. TnJim
    Posts : 3
    Windows 7 Home Premium 64 bit
    Thread Starter
       New #3

    Sorry, Chrome Crashed!


    I'm sorry, but Chrome crashed while I was trying to Zip my files. I have sent two: one with all the diagnostics (the last crash happened a couple of days ago so the logs might not help) and a file showing all the Windows Errors shown in that log.

    Sorry I violated protocol on my first post!

    TnJim
      My Computer
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  6. Brink
    Posts : 72,054
    64-bit Windows 11 Pro for Workstations
       New #4

    No worries mate. :)

    While we're waiting for a BSOD expert, you might test you memory at boot with Memtest86+ to see if there may be an issue with them.

    RAM - Test with Memtest86+
      My Computer
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