constant BSOD on start up (possible update error)

emberknight · 27 Nov 2013

My laptop is a hp G62 i-3 with windows 7 professional installed. I recently uninstalled a few software from it (a few tool bars and some tuneup software). The uninstalls went fine however when i restarted the laptop later after the windows animation it said do not turn off while changes are being made (what it usually says after an update has been installed).

However after a while it suddenly got the BSOD and then it restarted I tried it multiple times however nothing happened. I then booted it into safe mode and it said something along the lines of "Error during update now reverting changes". After that it restarted however these times it reached the login screen however the moment the login screen came up it would get the blue screen of death. it booted perfectly fine in safe mode.

I tried mulitple system recoveries however none of them seemed to work as they all seemed to have no effect. I have basically tried everything on this link:
Resolving stop (blue screen) errors in Windows 7
except for actually re installing windows.

a few extra details:
the same BSOD happens when i try to boot it into safe mode with network access however normal safe mode loads up fine. Also I have loaded a Ubuntu live disk onto it and everything seemed to be working fine so I think that it may be a software issue. Also don't really know if this will help however it gets stuck while the login tone starts and the login tone also gets stuck at one note right before the BSOD.

Any help and replies would be most welcomed and thanks in advanced :)

archer · 27 Nov 2013

Hi, Welcome to Sevenforums.

Please follow this link

Blue Screen of Death (BSOD) Posting Instructions

Post the output and our experts will get a clear picture and rectify your issue. :)

emberknight · 27 Nov 2013

I did what the instructions said the windows was already set to create a kernel memory file dump and I have run the diagnostic tool and I have attached it to this post hopefully it will help with the diagnostics of my problem

and once again thanks in advanced to any replies :)

YoYo155 · 27 Nov 2013

Hello emberknight :) .

The bugcheck is inline with your description of the issue.

Code:

BugCheck D1, {4, 2, 0, 88ad65fc}

Unable to load image \SystemRoot\system32\DRIVERS\athr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athr.sys
*** ERROR: Module load completed but symbols could not be loaded for athr.sys
Probably caused by : athr.sys ( athr+3a5c1 )

Code:

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.

Right if the bat WinDbg is 'not happy' with athr.sys, and for good reason it's very very old.

Code:

STACK_TEXT:  
8ab7bbac 88ad65fc badb0d00 86f4e550 8ab7bbc8 nt!KiTrap0E+0x1b3
8ab7bc2c 96f2a5c1 00000000 8ab7bc44 96f0f63f ndis!NdisFreeTimerObject+0x18
WARNING: Stack unwind information not available. Following frames may be wrong.
8ab7bc38 96f0f63f 86f4e720 8ab7bc50 96f14cac athr+0x3a5c1
8ab7bc44 96f14cac 86f4e550 8ab7bc68 96f14c5f athr+0x1f63f
8ab7bc50 96f14c5f 86f4e550 c000009a 86f4e550 athr+0x24cac
8ab7bc68 96f0713e 8631f028 8ab7bc7c 00000001 athr+0x24c5f
8ab7bc88 96f0069c 8631f028 00000001 8ab7bca0 athr+0x1713e
8ab7bcc4 96f00598 8631f028 8ab8f38c 8631f028 athr+0x1069c
8ab7bcdc 88aa02d6 8631f028 858f98b0 8ab7bd00 athr+0x10598
8ab7bcec 83050625 85e4c028 858f98b0 84be4790 ndis!ndisDispatchIoWorkItem+0xf
8ab7bd00 82eb914b 85f78508 00000000 84be4790 nt!IopProcessWorkItem+0x23
8ab7bd50 8304513d 00000000 95fbec00 00000000 nt!ExpWorkerThread+0x10d
8ab7bd90 82eec559 82eb903e 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

Code:

lmvm athr
start    end        module name
96ef0000 97000000   athr     T (no symbols)           
    Loaded symbol image file: athr.sys
    Image path: \SystemRoot\system32\DRIVERS\athr.sys
    Image name: athr.sys
    Timestamp:        Tue Jun 09 21:04:52 2009

Driver Reference Table - athr.sys

Please update the driver:
No code has to be inserted here.

-- Download

If you're unable to install the updated version of the driver, log into Safe-Mode (no network)
and change the old file's extension from .sys to .old
then you should be able to complete a logon into Windows.

Post back with the results :) .

emberknight · 27 Nov 2013

Ok I have renamed it from .sys to .old and it is now working. SO thanks alot :)

just one more thing I have downloaded the driver onto a usb from a different laptop however I dont know how to install it do I just copy paste the driver or what?

thanks again for the quick reply

Arc · 28 Nov 2013

Follow it: Driver Install - Device Manager

YoYo155 · 28 Nov 2013

emberknight said:

Ok I have renamed it from .sys to .old and it is now working. SO thanks alot :)

just one more thing I have downloaded the driver onto a usb from a different laptop however I dont know how to install it do I just copy paste the driver or what?

thanks again for the quick reply

You're welcome, my pleasure :).
You may delete the file you renamed to .old now.

Arc said:

Follow it: Driver Install - Device Manager

Thank you for filling in the blanks :) .