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Windows 7: Windows has recovered from an unexpected shutdown

27 Nov 2013   #1
bigabu23

Windows 7 Home Premium 64-bit Service Pack 1
 
 
Windows has recovered from an unexpected shutdown

Hello, I got "Windows has recovered from an unexpected shutdown" today. So, I would need your help to find out how it cause and solve. Thank you.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88000E96F0F
BCP3: FFFFF8800B9D2398
BCP4: FFFFF8800B9D1BF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\112713-20467-01.dmp
C:\Users\Donna\AppData\Local\Temp\WER-159869-0.sysdata.xml

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My System SpecsSystem Spec
.
27 Nov 2013   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Code:
BCCode: 1000007e
Start with the following:

1. Click Start
2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type chkdsk /R and hit enter.

You will be prompted whether you wish to schedule a chkdsk scan at next startup, type 'Y' and hit enter. Now restart your computer and chkdsk will automatically run. Take note of any messages, and post them back here.

More detail: Disk Check
My System SpecsSystem Spec
28 Nov 2013   #3
bigabu23

Windows 7 Home Premium 64-bit Service Pack 1
 
 

I did perform that. I show you picture. In the end, it said volume is clean.
Now what?
My System SpecsSystem Spec
.

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 Windows has recovered from an unexpected shutdown




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