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Windows 7: Getting random bsod's with error 0x0000007a (Kernel_Data_Inpage_Error)

27 Nov 2013   #1
Huisz

Windows 7 home premium 64bit
 
 
Getting random bsod's with error 0x0000007a (Kernel_Data_Inpage_Error)

Hello everyone,

(First of all, I'm using a laptop MSI gt780-205fr bought in October 2011 so it is no longer under warranty.)
A few months ago, I got a lot of random Bsod with error 0x0000007a and kernel_data_inpage_error. Also, my laptop couldn't create minidumps as it showed the error : Physical memory dump failed with status 0xc000009c or 0xc0000010. About that, I already tried to apply the settings so windows could create those minidumps with no results.
After trying chkdsk and memory tests (with memtest86+), I decided to reinstall windows 7 and after that I didn't get any Bsod or problems for 4 months and I thought my problem was solved.

But you guessed it : it happened again a few days ago. Same errors, same problems : the laptop freezes for a few seconds, and crashes whatever I'm doing. As I said, it seems to be completely random : I can play for hours without getting any errors then it crashes when i'm looking a video on the internet. Sometimes I don't have errors for 2 days and then get 3 in an hour !
I tried chkdsk again and found an error that was repaired but that didn't solve my problem. I also did another memtest with 3 passes : no result. Also, my drivers seem to be up to date.

It's really a shame that I can't join the minidump files with this thread as it seems to be really helpful to solve that kind of problems.

I already saw by googling the error codes that some people had the same problem but I never found any other solution than checking the hard disk or perform a memtest... Did anyone here had the same problems and managed to solve them without the help of minidump files ? A lot of people seemed to think those errors where related to a hardware problem, anyone could confirm this ?

Thanks for your help and patience, I hope you'll be able to help me.
Maxime


My System SpecsSystem Spec
.
28 Nov 2013   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Huisz View Post
I got a lot of random Bsod with error 0x0000007a and kernel_data_inpage_error. Also, my laptop couldn't create minidumps as it showed the error : Physical memory dump failed with status 0xc000009c or 0xc0000010.
Post it following the Blue Screen of Death (BSOD) Posting Instructions. If there is no crash dump, its OK. We need to see some other stuff in the files.

At least upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
28 Nov 2013   #3
Huisz

Windows 7 home premium 64bit
 
 

Thank you for your quick answer ! here's the file you requested
My System SpecsSystem Spec
.

28 Nov 2013   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Seatool for dos: SeaTools | Seagate download
  • Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
  • ** As you are using AHCI storage controller, Seatools for DOS will not be able to detect a AHCI disc. So Boot into the BIOS, set the storage controller mode to IDE/SATA before running the test.
    • When the test is done, Boot into the BIOS again and set the controller mode back to AHCI, otherwise windows will refuse to boot.
Let us know the results. The test may take long on a 750 GB HDD. If it finds any problem, let at attempt to repair those. If it repairs, run the short test then, to make it sure that the HDD is properly repaired.

If it fails to repair, then you will have no option other than replacing the HDD.

Let us know the results.
My System SpecsSystem Spec
28 Nov 2013   #5
Huisz

Windows 7 home premium 64bit
 
 

The long test just finished, but seatools didn't find any errors to repair...any other ideas ?
My System SpecsSystem Spec
29 Nov 2013   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Huisz View Post
The long test just finished, but seatools didn't find any errors to repair...any other ideas ?
Not an usual situation for a stop 0x7A with status 0xc000009c. Because usually it means Disk hardware error. It is the typical explanation of this error status:
Code:
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Get rid of intel rapid storage. First uninstall it from Control Panel > Programs and Features. Then Uninstall the driver from device manager.
  1. Right click on "my computer" icon and click "manage" on the context menu.
  2. It will open the "computer management" window.
  3. Select "Device Manager" in the left pane, It will list all the existing devices up.
  4. Expand "IDE ATA/ATAPI controllers" by clicking on the triangle in front of it.
  5. Select one Intel device item under it, right click, uninstall.
  6. Continue the process for all Intel items under "IDE ATA/ATAPI controllers"
  7. Now restart the computer. At restart, windows will auto configure the appropriate native system driver.
Reseat the sata and power. If possible change the SATA cables. Also apply the SATA cable to an unused port on the desktop.
If there is no disc error, hopefully these actions will make you BSOD Stop 0x7A free.
My System SpecsSystem Spec
01 Dec 2013   #7
Huisz

Windows 7 home premium 64bit
 
 

Okay, I uninstalled rapid storage and reinstalled the drivers but my pc still crashes. I'll try to change the cables. If this doesn't work, it means I have to change the hard disk right ?
My System SpecsSystem Spec
02 Dec 2013   #8
Arc

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Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Change the cables, apply the cable in a different port on the motherboard, and make it sure there is no bent /broken pin in the entire connection.
My System SpecsSystem Spec
02 Dec 2013   #9
Huisz

Windows 7 home premium 64bit
 
 

I'll try that. Do you think my problem is inevitably related to the hdd ?
My System SpecsSystem Spec
03 Dec 2013   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Huisz View Post
I'll try that. Do you think my problem is inevitably related to the hdd ?
Yes, I think so. It must not be the HDD itself, but something related it for sure.
My System SpecsSystem Spec
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 Getting random bsod's with error 0x0000007a (Kernel_Data_Inpage_Error)




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